A while back, my then-boyfriend now-husband visited a popular restaurant for dinner. We had a movie to catch, but it wasn't going to start for another couple of hours, so we figured we had time. We ordered sodas and our entrees. The sodas arrived, as did the salads that came with our meals ... and that was it. After waiting for more than 45 minutes, we flagged down our waitress. "Your food will be here in five minutes," she promised. Five minutes came and went ... and came and went ... and came and went. Still no food. We asked her again. "Five minutes!" By this point, even if the food had arrived, we would have had to shovel it down to make our movie on time, so we decided to leave. We asked her for our bill, making it clear that we weren't happy. "Sure! I'll bring it in (you guessed it) five minutes." After waiting for ANOTHER 15 minutes, we just walked out the door. (Not right, I know, but we were utterly fed up.) At that moment, the manager ran up. I was pleased, thinking that he knew how unhappy we were and was going to apologize.
Not a bit of it - he gave us royal hell for daring to leave "without paying for our meals." I sputtered "WHAT meals? We got Diet Cokes and side salads, and our meals never arrived, despite waiting almost an hour and a half!" He proceeded to chew me out sideways, saying "This is a nice place! Good food takes time! This isn't a pizza restaurant, you know!"
I retorted "Believe me, I know. If this was a pizza restaurant, we wouldn't be leaving hungry."
(The restaurant closed a few months later, which was weird, considering how popular it had been. I couldn't help but wonder if that terrible service had anything to do with it.)