I posted a thread this summer about a company I bought a gift certificate from. (End of May, beginning of June I think.) I called to order one, they said they would send one out, but never did and also never charged me. I called again and asked if they could rush it, as it was for a gift. They didn't have online payment on their Web site, and though I offered several methods of payment, he said I could pay him on receipt.
We were in town that weekend so he offered to drop them off at my sister's house, and we set a time, to which he never showed. He e-mailed me early the next morning to say that he had been running late the previous night but would drop off the GC that morning. We could work out payment later. 15 minutes later he showed up, left the GC, and before I could even open the door he dashed off and was gone. (I had cash on me that I was going to pay him with.)
I gave the GC to the recipient and contacted the owner the next business day to set up payment. I gave him my CC (and backup CC) number half a dozen times, and their machine wouldn't take it, and I know it wasn't an error on my end. I e-mailed again asking what I should do, and got no response. (Which is when I posted the thread.) As per advice there, I had told the gift recipient that if they did use the GC to just pay in cash if they were accosted and I would pay them back.
I sent a check to the address on their Web site. It was returned with a "does not live here" stamped on it.
I e-mailed him a couple more times with no response. OK, ball's in your court, buddy.
Several weeks ago he tries to take my CC number again, and again after several attempts it doesn't go through. He finally e-mails me back saying "Send a check to this address." OK. I accept that this part was my fault, time got away from me and honestly at this point he wasn't high on my priority list.
He called me today asking where his money was. I apologized and said I could get a check out today. (Remembering that I'd given him my CC number a ton of times already and if he's this flaky I really didn't want to give it to him again.) "No," he said. "That won't be acceptable...it's been months." AHH. I tried to pay you, a dozen times, four different ways (cash, check, and two CCs). Let's make it sound like it's my fault though, shall we. I'm the one giving you my personal CC number over and over and over because your business can't get their @(#&$ together and take my $20. I think it finally went through though, as they sent me what looks like a receipt.
Needless to say, even though they have a very cool and creative service, I will not be doing any more business with them.