Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 971843 times)

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ica171

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3375 on: December 18, 2012, 11:06:07 AM »
I can't say that I'll never shop there again, especially since I still have a gift certificate balance, but I will probably be frequenting my favorite thrift store a lot less.

We went this past weekend. I was standing in the housewares section looking at dishes. A few feet away from me, out of my arm's reach and untouched by me, a stack of stuff that had been piled up and shoved onto a shelf fell over. In that stuff was a ceramic bowl of some sort (out of place, because I was standing in the wood/metal/plastic area). An employee came over saying "oh dear, oh my goodness" over and over again and I helped her clean it up. She came back a few minutes later and said, with the attitude of someone doing me a huge favor, that they weren't going to charge me for it but I needed to be careful, and if I broke anything that cost more than $10 they would charge me for it. (Note: I've been going to this store for at least 14 years--the first time I remember going was when I was 16--and have never broken anything. I've also never seen this woman before so I assume she was new. And, not that she could know this, but if I had broken it I would have apologized and offered to pay for it.)

I said "OK, but I didn't knock it over. It just fell off the shelf."

She said "yeah, but if something breaks and they see you standing by it, they'll charge you for it, so just be careful."

I very seriously doubt that's their actual policy, but I just said "OK" and went about my shopping. When we got out to the car, my husband told me that when he had gone to the bathrooms to rinse off my daughter's pacifier, he heard the woman complaining about me and calling me a liar, saying "there was no one else around and she was just standing there." I've been feeling more meh about this thrift store than usual lately, but that was when my opinion of the place really soured. Yeah, people complain about their customers. But at the very least they should make sure they're doing it out of earshot of other customers. Even if it wasn't my husband that overheard it, another customer doesn't need to hear how an employee is annoyed by someone that's spending money at their store.

That's not the only reason, but it was more or less the last straw. I was already starting to think that, since my house is mostly furnished and this is the good furniture thrift store, that I was ready to move on. The last time I went there someone had decided that hobnail milk glass was super collectible and had raised the prices on things like bud vases and tiny candy dishes to $10-$20. You don't even want to know how much the bigger pieces were. Some of the pieces weren't even actual milk glass, but just cheap lightweight knockoffs with big seams down the side. To compare, I bought two authentic hobnail bud vases there a few months ago for 60 cents each. Milk glass vases on eBay seem to go for up to $5 each. None of this was separated out in any way, it was just all mixed in with the other tchotchkes and housewares. And it was only the hobnail milk glass--the grape/fruit patterned or any other pattern was priced as usual.

They've also got signs up indicating that they're trying to rebrand themselves as a thrift/antiques store. That's fine, but IMO that's going to be tricky at best and business-ending when all your customers feel alienated at worst. So I think from now on I'll just pass them by unless I've got a specific piece of furniture I'm looking for.

Shalamar

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3376 on: December 18, 2012, 11:50:19 AM »
I used to take advantage of TeamBuy (which is like Groupon in that, if enough people take advantage of a deal offer, you can buy something for a lower price).  In August 2012, they offered a really good deal on Gilette razor blades - I think it was two dozen razor blades for $50, or something like that.  Those things are so expensive, and I knew that two dozen would last my husband for ages, so I jumped on it.

Towards the end of September, I realized that I hadn't gotten my blades yet.  I e-mailed TeamBuy and was told, somewhat snippily, that the shipments wouldn't go out until 4-6 weeks after the offer expired, which was September 15.  So, in other words, I might not receive my purchase until early November.  Fine.

Early November came and went.  I e-mailed them again.  "You'll receive them by November 15 at the latest!"  Well, November 15 came and went.  I e-mailed them again.   "They're being held up at customs.  You'll get them by the end of November."  Nope.  I e-mailed them again and said "This is ridiculous.  I've been waiting for over three months."  They finally admitted that the vendor had let them down, then they said magnanimously that they would give me a refund - in TeamBuy Bucks.  Riiiight.  I replied "Not good enough.  I never intend to buy anything from you again, so I require a refund on my Mastercard, please."  Their latest e-mail said "It looks like you had received the wrong email. Here is what you should have received as the refund was processed to your credit card.  I have now refunded your purchase and you should see it reflected on your statement in the next 3-5 business days. You will also receive an email with your refund transaction ID shortly."

I'm not holding my breath.   >:(

Minmom3

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3377 on: January 01, 2013, 10:27:01 PM »
Clipped...

I think it took letters to corporate before people got piddly refunds and abject apologies.  Still not enough for the KofC, so now another hotel in another city gets to host Big Event, and the Holiday Inn in Frederick gets to do something rude and anatomically impossible.

Aw come on!  Twiddling your thumbs is neither rude nor anatomically impossible!   ;D  Pretty stupid on the hotel's part, they deserved all the trouble they got into.
Mother to children and fuzz butts....

Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3378 on: January 01, 2013, 10:43:28 PM »
Not so much mine, but a former neighbor, and she told me about it. Ashley's Furniture. She told me "Never EVER buy furniture from them!"  I don't remember the whole story as it's been a couple years, but it involved less than satisfactory delivery practices, and on more than one occasion.   

I've avoided the place ever since, as there's other places in town to get furniture from instead.
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

JadeAngel

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3379 on: January 01, 2013, 10:58:43 PM »
Quote
a certain ex-WAG
WAG?  In my vernacular, WAG stands for Wild-Arsed Guess, which judging from context is not the intended meaning.

If I may...
It's used in football circles for the Wives and Girldfriends.

I think I recall which WAG it was too... the same one who accidentally misplaced her engagement ring...  :P

Jocelyn

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3380 on: January 02, 2013, 12:00:54 AM »
Not so much mine, but a former neighbor, and she told me about it. Ashley's Furniture. She told me "Never EVER buy furniture from them!"  I don't remember the whole story as it's been a couple years, but it involved less than satisfactory delivery practices, and on more than one occasion.   

I've avoided the place ever since, as there's other places in town to get furniture from instead.
Ashley Furniture stores are a franchise, so service problems at one store doesn't necessarily mean you'll have problems at another. I bought a sofa from them in October, and it arrived sooner than expected, and they scheduled the delivery at a convenient time and were right on time.

Slartibartfast

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3381 on: January 02, 2013, 04:00:44 AM »
Not so much mine, but a former neighbor, and she told me about it. Ashley's Furniture. She told me "Never EVER buy furniture from them!"  I don't remember the whole story as it's been a couple years, but it involved less than satisfactory delivery practices, and on more than one occasion.   

I've avoided the place ever since, as there's other places in town to get furniture from instead.
Ashley Furniture stores are a franchise, so service problems at one store doesn't necessarily mean you'll have problems at another. I bought a sofa from them in October, and it arrived sooner than expected, and they scheduled the delivery at a convenient time and were right on time.

We had the same experience - then after having our sofa set for a while, discovered the sofa's feet actually aren't connected to the frame whatsoever.  They're literally just glued on to the fabric on the underside of the sofa, which means they fold up at an angle and don't support any weight when the sofa is upright.  I can't tell whether they were supposed to be at the corners and someone put them on wrong or whether it's shoddy design, but our sofa's foam also started disintegrating within two years.  When we replace it (after Bittybartfast is past the "stain the sofa" stage), we're definitely going with someone other than Ashley furniture.  We thought we were getting a deal on a decent sofa at a cheap price - instead we just got a cheap sofa.

Mental Magpie

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3382 on: January 02, 2013, 09:28:53 AM »
Not so much mine, but a former neighbor, and she told me about it. Ashley's Furniture. She told me "Never EVER buy furniture from them!"  I don't remember the whole story as it's been a couple years, but it involved less than satisfactory delivery practices, and on more than one occasion.   

I've avoided the place ever since, as there's other places in town to get furniture from instead.
Ashley Furniture stores are a franchise, so service problems at one store doesn't necessarily mean you'll have problems at another. I bought a sofa from them in October, and it arrived sooner than expected, and they scheduled the delivery at a convenient time and were right on time.

We had the same experience - then after having our sofa set for a while, discovered the sofa's feet actually aren't connected to the frame whatsoever.  They're literally just glued on to the fabric on the underside of the sofa, which means they fold up at an angle and d on't support any weight when the sofa is upright.  I can't tell whether they were supposed to be at the corners and someone put them on wrong or whether it's shoddy design, but our sofa's foam also started disintegrating within two years.  When we replace it (after Bittybartfast is past the "stain the sofa" stage), we're definitely going with someone other than Ashley furniture.  We thought we were getting a deal on a decent sofa at a cheap price - instead we just got a cheap sofa.

Our sofa is fine, but when we accidentally tore a cushion, the repair under our warranty was shoddy. It went from a 1/2" tear to a 1 and 1/2" inch hard piece of what feels like melted plastic. It's unsightly and terribly done. I will be fixing it myself from now on.

Also, our coffe table got a little drink condensation in one area and swelled up with a lot if bumps, but only in on area. Won't be buying wood from them again.
The problem with choosing the lesser of two evils is that you're still choosing evil.

rose red

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3383 on: January 02, 2013, 11:43:57 AM »
Not so much mine, but a former neighbor, and she told me about it. Ashley's Furniture. She told me "Never EVER buy furniture from them!"  I don't remember the whole story as it's been a couple years, but it involved less than satisfactory delivery practices, and on more than one occasion.   

I've avoided the place ever since, as there's other places in town to get furniture from instead.

This reminds me of when I worked at a credit card company and we got many many letters disputing charges for Jennifer Convertibles (a sofa chain).  I just looked up the company to see if they are still in business and lo and behold, they own Ashley's Furniture.

Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3384 on: January 02, 2013, 09:55:37 PM »
Yeah, it may cost more but I'd much rather have a coffee table that doesn't warp and bubble, though I am more careful about using coasters to try to prevent it.  We use a trunk now for the coffee table and that seems to work better.

Nevermind it got locked and the thrift store I got it from doesn't have the key and I've exhausted my limited lock-picking knowledge!
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

Mental Magpie

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3385 on: January 02, 2013, 10:14:00 PM »
Yeah, it may cost more but I'd much rather have a coffee table that doesn't warp and bubble, though I am more careful about using coasters to try to prevent it.  We use a trunk now for the coffee table and that seems to work better.

Nevermind it got locked and the thrift store I got it from doesn't have the key and I've exhausted my limited lock-picking knowledge!

Ours is a chest, and only one part has bubbled!  The rest is fine and has had many a number of drinks spilled on it (we were the party house for a while...), but one edge has bubbles the whole way across it.  I'll be spending more money next time, that's for certain; or heck, I'll make it myself.  I know how to do that I just don't have all of the tools.

What kind of lock is it?
The problem with choosing the lesser of two evils is that you're still choosing evil.

elephantschild

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3386 on: January 02, 2013, 10:16:31 PM »
Not so much mine, but a former neighbor, and she told me about it. Ashley's Furniture. She told me "Never EVER buy furniture from them!"  I don't remember the whole story as it's been a couple years, but it involved less than satisfactory delivery practices, and on more than one occasion.   

I've avoided the place ever since, as there's other places in town to get furniture from instead.

This reminds me of when I worked at a credit card company and we got many many letters disputing charges for Jennifer Convertibles (a sofa chain).  I just looked up the company to see if they are still in business and lo and behold, they own Ashley's Furniture.

My goodness! Ashley's is actually on our list of "places that have earned our loyalty." They've been  so wonderful and helpful that they've become our go-to spot for all furniture needs.

Maybe our local store is just good?
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Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3387 on: January 02, 2013, 10:27:44 PM »
Yeah, it may cost more but I'd much rather have a coffee table that doesn't warp and bubble, though I am more careful about using coasters to try to prevent it.  We use a trunk now for the coffee table and that seems to work better.

Nevermind it got locked and the thrift store I got it from doesn't have the key and I've exhausted my limited lock-picking knowledge!

Ours is a chest, and only one part has bubbled!  The rest is fine and has had many a number of drinks spilled on it (we were the party house for a while...), but one edge has bubbles the whole way across it.  I'll be spending more money next time, that's for certain; or heck, I'll make it myself.  I know how to do that I just don't have all of the tools.

What kind of lock is it?

Hard to describe, I'll see if I can find a picture.

Okay this isn't our trunk, but the lock is similar:
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

magician5

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3388 on: January 02, 2013, 11:55:02 PM »
Not so much mine, but a former neighbor, and she told me about it. Ashley's Furniture. She told me "Never EVER buy furniture from them!"  I don't remember the whole story as it's been a couple years, but it involved less than satisfactory delivery practices, and on more than one occasion.   

I've avoided the place ever since, as there's other places in town to get furniture from instead.

This reminds me of when I worked at a credit card company and we got many many letters disputing charges for Jennifer Convertibles (a sofa chain).  I just looked up the company to see if they are still in business and lo and behold, they own Ashley's Furniture.

Sadly, the furniture business is plagued by many similar problems almost across the board. We've done our best to get our "general use" furniture from Ikea (no problems with it being "out of stock" or with delivery), and some really special pieces custom-made from Amish craftsmen.
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AuntieA

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3389 on: January 03, 2013, 05:34:56 PM »
Piratelvr1121, I believe I know what kind of key you need. It's the one for the center lock, right?  Like this?
http://www.brettunsvillage.com/trunks/howto/parts/keysfortrunks.html 

(second box on page)

I have one, but if I give it away I know my trunk will end up locking itself.
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