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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2997662 times)

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Mental Magpie

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3360 on: January 02, 2013, 08:28:53 AM »
Not so much mine, but a former neighbor, and she told me about it. Ashley's Furniture. She told me "Never EVER buy furniture from them!"  I don't remember the whole story as it's been a couple years, but it involved less than satisfactory delivery practices, and on more than one occasion.   

I've avoided the place ever since, as there's other places in town to get furniture from instead.
Ashley Furniture stores are a franchise, so service problems at one store doesn't necessarily mean you'll have problems at another. I bought a sofa from them in October, and it arrived sooner than expected, and they scheduled the delivery at a convenient time and were right on time.

We had the same experience - then after having our sofa set for a while, discovered the sofa's feet actually aren't connected to the frame whatsoever.  They're literally just glued on to the fabric on the underside of the sofa, which means they fold up at an angle and d on't support any weight when the sofa is upright.  I can't tell whether they were supposed to be at the corners and someone put them on wrong or whether it's shoddy design, but our sofa's foam also started disintegrating within two years.  When we replace it (after Bittybartfast is past the "stain the sofa" stage), we're definitely going with someone other than Ashley furniture.  We thought we were getting a deal on a decent sofa at a cheap price - instead we just got a cheap sofa.

Our sofa is fine, but when we accidentally tore a cushion, the repair under our warranty was shoddy. It went from a 1/2" tear to a 1 and 1/2" inch hard piece of what feels like melted plastic. It's unsightly and terribly done. I will be fixing it myself from now on.

Also, our coffe table got a little drink condensation in one area and swelled up with a lot if bumps, but only in on area. Won't be buying wood from them again.

rose red

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3361 on: January 02, 2013, 10:43:57 AM »
Not so much mine, but a former neighbor, and she told me about it. Ashley's Furniture. She told me "Never EVER buy furniture from them!"  I don't remember the whole story as it's been a couple years, but it involved less than satisfactory delivery practices, and on more than one occasion.   

I've avoided the place ever since, as there's other places in town to get furniture from instead.

This reminds me of when I worked at a credit card company and we got many many letters disputing charges for Jennifer Convertibles (a sofa chain).  I just looked up the company to see if they are still in business and lo and behold, they own Ashley's Furniture.

Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3362 on: January 02, 2013, 08:55:37 PM »
Yeah, it may cost more but I'd much rather have a coffee table that doesn't warp and bubble, though I am more careful about using coasters to try to prevent it.  We use a trunk now for the coffee table and that seems to work better.

Nevermind it got locked and the thrift store I got it from doesn't have the key and I've exhausted my limited lock-picking knowledge!
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

Mental Magpie

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3363 on: January 02, 2013, 09:14:00 PM »
Yeah, it may cost more but I'd much rather have a coffee table that doesn't warp and bubble, though I am more careful about using coasters to try to prevent it.  We use a trunk now for the coffee table and that seems to work better.

Nevermind it got locked and the thrift store I got it from doesn't have the key and I've exhausted my limited lock-picking knowledge!

Ours is a chest, and only one part has bubbled!  The rest is fine and has had many a number of drinks spilled on it (we were the party house for a while...), but one edge has bubbles the whole way across it.  I'll be spending more money next time, that's for certain; or heck, I'll make it myself.  I know how to do that I just don't have all of the tools.

What kind of lock is it?

Jaelle

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3364 on: January 02, 2013, 09:16:31 PM »
Not so much mine, but a former neighbor, and she told me about it. Ashley's Furniture. She told me "Never EVER buy furniture from them!"  I don't remember the whole story as it's been a couple years, but it involved less than satisfactory delivery practices, and on more than one occasion.   

I've avoided the place ever since, as there's other places in town to get furniture from instead.

This reminds me of when I worked at a credit card company and we got many many letters disputing charges for Jennifer Convertibles (a sofa chain).  I just looked up the company to see if they are still in business and lo and behold, they own Ashley's Furniture.

My goodness! Ashley's is actually on our list of "places that have earned our loyalty." They've been  so wonderful and helpful that they've become our go-to spot for all furniture needs.

Maybe our local store is just good?
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Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3365 on: January 02, 2013, 09:27:44 PM »
Yeah, it may cost more but I'd much rather have a coffee table that doesn't warp and bubble, though I am more careful about using coasters to try to prevent it.  We use a trunk now for the coffee table and that seems to work better.

Nevermind it got locked and the thrift store I got it from doesn't have the key and I've exhausted my limited lock-picking knowledge!

Ours is a chest, and only one part has bubbled!  The rest is fine and has had many a number of drinks spilled on it (we were the party house for a while...), but one edge has bubbles the whole way across it.  I'll be spending more money next time, that's for certain; or heck, I'll make it myself.  I know how to do that I just don't have all of the tools.

What kind of lock is it?

Hard to describe, I'll see if I can find a picture.

Okay this isn't our trunk, but the lock is similar:
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

magician5

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3366 on: January 02, 2013, 10:55:02 PM »
Not so much mine, but a former neighbor, and she told me about it. Ashley's Furniture. She told me "Never EVER buy furniture from them!"  I don't remember the whole story as it's been a couple years, but it involved less than satisfactory delivery practices, and on more than one occasion.   

I've avoided the place ever since, as there's other places in town to get furniture from instead.

This reminds me of when I worked at a credit card company and we got many many letters disputing charges for Jennifer Convertibles (a sofa chain).  I just looked up the company to see if they are still in business and lo and behold, they own Ashley's Furniture.

Sadly, the furniture business is plagued by many similar problems almost across the board. We've done our best to get our "general use" furniture from Ikea (no problems with it being "out of stock" or with delivery), and some really special pieces custom-made from Amish craftsmen.
There is no 'way to peace.' Peace is the way.

AuntieA

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3367 on: January 03, 2013, 04:34:56 PM »
Piratelvr1121, I believe I know what kind of key you need. It's the one for the center lock, right?  Like this?
http://www.brettunsvillage.com/trunks/howto/parts/keysfortrunks.html 

(second box on page)

I have one, but if I give it away I know my trunk will end up locking itself.
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Kimblee

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3368 on: January 03, 2013, 05:45:18 PM »
And if you get really curious, I have a trunk just like that and I can jimmy the lock open by sliding a butter knife blade between the lock's "flappy" part and the part of the lock behind it. With a good hard wiggle it always comes open, and it really hadn't seemed to damage it, since it still cheerfully locks itself any time I'm in a hurry.

magician5

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3369 on: January 03, 2013, 10:16:34 PM »
Local locksmith.
There is no 'way to peace.' Peace is the way.

Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3370 on: January 04, 2013, 06:09:40 AM »
Thanks!  I'll have to give those options a try and see how they do cause I did put a few things in my trunk, like my knitting stuff and a small Captain Jack Sparrow doll my friend made me.
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

LadyClaire

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3371 on: January 04, 2013, 06:52:21 AM »
Not so much mine, but a former neighbor, and she told me about it. Ashley's Furniture. She told me "Never EVER buy furniture from them!"  I don't remember the whole story as it's been a couple years, but it involved less than satisfactory delivery practices, and on more than one occasion.   

I've avoided the place ever since, as there's other places in town to get furniture from instead.

This reminds me of when I worked at a credit card company and we got many many letters disputing charges for Jennifer Convertibles (a sofa chain).  I just looked up the company to see if they are still in business and lo and behold, they own Ashley's Furniture.

My goodness! Ashley's is actually on our list of "places that have earned our loyalty." They've been  so wonderful and helpful that they've become our go-to spot for all furniture needs.

Maybe our local store is just good?

Same here. We have a couch, loveseat, dining room table, and bookcase all from Ashley's. All are about 2 years old and still look and feel new.

BabyMama

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3372 on: January 04, 2013, 08:39:28 AM »
There's a local deals site that seems to be operated at least in part by the newspaper. Every few days they offer a different discount deal.

I've bought a few and had good luck. But then I bought one last year for a certain restaurant. It was good until December 31. Unfortunately the restaurant I bought it for closed both their locations (saying they were searching for a new site.) I asked on their FB wall how I could use my certificate. They said it could be used "for catering." Yeah...it's a $10 certificate. That seems worth it for everyone :P

I've e-mailed the deals site twice now (before the expiration date) if I can get a refund credit for the amount I paid, or something. No response. I'm annoyed enough to not buy anything through them again.

jedikaiti

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3373 on: January 04, 2013, 01:35:03 PM »
There's a local deals site that seems to be operated at least in part by the newspaper. Every few days they offer a different discount deal.

I've bought a few and had good luck. But then I bought one last year for a certain restaurant. It was good until December 31. Unfortunately the restaurant I bought it for closed both their locations (saying they were searching for a new site.) I asked on their FB wall how I could use my certificate. They said it could be used "for catering." Yeah...it's a $10 certificate. That seems worth it for everyone :P

I've e-mailed the deals site twice now (before the expiration date) if I can get a refund credit for the amount I paid, or something. No response. I'm annoyed enough to not buy anything through them again.

Try calling the newspaper (maybe a business department?) about it. I'm sure they just have a 3rd party running their deals site, but they should be informed if the 3rd party is dropping the ball like that.
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BabyMama

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3374 on: January 04, 2013, 01:36:21 PM »
Thanks, I'll give that a try :)