Yesterday DH and I were running errands and one of the items we wanted was an OTC supplement for our cats. We checked PetCo and an employee there told us they didn't carry it but most vets would. There happens to be a vet clinic not too far down the road from our home so we decided to pop in and ask. Now I completely understand that a vet may not be comfortable selling medications, supplements, etc. to an animal they haven't personally examined, but the tone and attitude are why we won't be back.
DH walks in, waits a few minutes while someone else is gathering their pet and paying for services, then steps up to the receptionist's counter.
DH: Hi. I was wondering if you sell *supplement* for cats?
Lady: Are you a current client of Dr. VetName?
DH: No, I was told *supplement* is an OTC, and...
Lady, interrupting and annoyed: Then why are you asking?
DH: I'm sorry?
Lady: We don't sell anything to anyone who doesn't bring their pet here. Why would we?
DH: Okay then, thanks.
And he left. The thing is, we have 3 cats and probably would have used this clinic if they'd been friendly. Obviously the location is convenient. Again, it's understandable to have a "won't sell to pets whose health I haven't verified" policy, but to be so snotty about it?! No thanks.