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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2997153 times)

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Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3420 on: January 25, 2013, 06:13:12 AM »
Holy cow they are rude!! And makes me so glad my days of buying/selling textbooks are behind me.
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

norrina

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3421 on: January 29, 2013, 12:37:09 PM »
Well, I couldn't "shop" at this bakery again anyhow, because they've closed up shop, but the way they went about doing it, I will not patronize them if they reopen in the future.

This particular bakery made some of the most phenomenal cheesecake I have ever had, so DF and I were keen to order a couple of their cakes for our wedding. (It's going to be a very small affair, so we just needed 2 cheesecakes, and then I was going to arrange some edible flowers on them myself.) We found/heard about them because they supplied deserts to a restaurant we dined at sometime during Autumn 2012. I looked them up online and drove over to the address on their website but it was locked when I got there and looked like it was just a kitchen, not a storefront. So DF and I decided we would have to call the owner at some point to discuss an order over the phone. Meanwhile the company was posting photos to their facebook page of their scrumptious deserts, and the owner posted to the facebook page from her personal account asking everyone to "please share with your friends".

Things got kind of crazy with the holidays, so DF and I decided we would wait and call after the first of the year. Our wedding isn't until August, so we weren't too worried about the timing if we waited a bit. Around January 5th or so I tried to call, and the line just rang through, no answer, no voicemail. I figured maybe they were on an extended holiday, so I waited a few days and called again. The same thing happened. At that point I tried their website to make sure I had the right number, and the website wouldn't load. Next step, I went to their facebook page, and the last update by the bakery was November 2 and a number of people were posting to their wall asking what happened to them, were they still in business, etc.

At that point, I thought something horrible must have happened to the owner, for them to just disappear like that. But when I clicked the owner's personal page, she had posted a status on January 9, "I am officially RETIRED and it feels so good." Well, okay, fair enough, she gets to retire. It seemed sudden and unannounced, but I figured she had wrapped up her affairs. DF and I had never actually commissioned her to make our cakes before she closed up shop, so she didn't owe us anything.

But today I checked her Facebook page again just curious to see if she had ever shut it down or responded to all the people asking after the business, and saw that someone had posted now that they were trying to reach her about their wedding cakes, please respond! So, I'm really, really, really glad that DF and I hadn't gotten around to placing an order with her yet, since it appears that she just bailed on preexisting orders when she decided to retire.  ???



mmswm

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3422 on: January 29, 2013, 03:59:08 PM »
My mom and I decided to stop by Wendy's today.  We had three kids with us, and they have a decent value menu, plus we have a bunch of coupons for free Frostys.  Our order was mildly complicated, but not too bad.  We needed one Jr. Bacon Cheeseburger, add ketchup, another JBC with *only* ketchup, a value chicken sandwich add pickles, chili cheese fries, two orders of regular fries and one Diet Coke, 3 regular Cokes and 1 Sprite. I also asked them if they could make my chicken separately and change their gloves before making mine, as I have a severe tomato allergy. You would have thought I'd asked them to raise the Titanic. The manager and the woman making the sandwiches started speaking loudly and in Spanish, and throwing me dirty looks.  Now, I'm very obviously not Hispanic, but I do speak enough Spanish to manage. The things they were saying were not nice.  I told them to forget the chicken sandwich and give me my money back, as I no longer felt I could trust that it be done in a manner which would not be life threatening.  More insults and dirty looks.  The poor woman at the counter was visibly embarrassed and apologizing profusely while she handled my refund.  Then my mom and the kids get their food.  The two JBCs were totally wrong.  When my mother brought them back up to the counter to have them done right, the sandwich woman literally THREW them into a wall and started cursing in Spanish.  I'd had enough.  I went up, asked for a refund for all the food except the chili cheese fries (not the drinks, as those were correct) and went to a different Wendy's. I'll never go to that location again. I'm also going to call corporate when I feel like I've calmed down sufficiently to not come across as an unreasonable witch.
Some people lift weights.  I lift measures.  It's a far more esoteric workout. - (Quoted from a personal friend)

ladyknight1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3423 on: January 29, 2013, 04:07:54 PM »
Oh my goodness, that is absolutely unacceptable.
ďAll that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

BabyMama

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3424 on: January 29, 2013, 04:15:43 PM »
Well, I couldn't "shop" at this bakery again anyhow, because they've closed up shop, but the way they went about doing it, I will not patronize them if they reopen in the future.

This particular bakery made some of the most phenomenal cheesecake I have ever had, so DF and I were keen to order a couple of their cakes for our wedding. (It's going to be a very small affair, so we just needed 2 cheesecakes, and then I was going to arrange some edible flowers on them myself.) We found/heard about them because they supplied deserts to a restaurant we dined at sometime during Autumn 2012. I looked them up online and drove over to the address on their website but it was locked when I got there and looked like it was just a kitchen, not a storefront. So DF and I decided we would have to call the owner at some point to discuss an order over the phone. Meanwhile the company was posting photos to their facebook page of their scrumptious deserts, and the owner posted to the facebook page from her personal account asking everyone to "please share with your friends".

Things got kind of crazy with the holidays, so DF and I decided we would wait and call after the first of the year. Our wedding isn't until August, so we weren't too worried about the timing if we waited a bit. Around January 5th or so I tried to call, and the line just rang through, no answer, no voicemail. I figured maybe they were on an extended holiday, so I waited a few days and called again. The same thing happened. At that point I tried their website to make sure I had the right number, and the website wouldn't load. Next step, I went to their facebook page, and the last update by the bakery was November 2 and a number of people were posting to their wall asking what happened to them, were they still in business, etc.

At that point, I thought something horrible must have happened to the owner, for them to just disappear like that. But when I clicked the owner's personal page, she had posted a status on January 9, "I am officially RETIRED and it feels so good." Well, okay, fair enough, she gets to retire. It seemed sudden and unannounced, but I figured she had wrapped up her affairs. DF and I had never actually commissioned her to make our cakes before she closed up shop, so she didn't owe us anything.

But today I checked her Facebook page again just curious to see if she had ever shut it down or responded to all the people asking after the business, and saw that someone had posted now that they were trying to reach her about their wedding cakes, please respond! So, I'm really, really, really glad that DF and I hadn't gotten around to placing an order with her yet, since it appears that she just bailed on preexisting orders when she decided to retire.  ???

We had a local coffee shop/bakery like that. Their franchise with a small coffee chain ended, and instead of renewing it, they decided to just change the name and some of the drinks. Their new signage was pretty ugly, they really didn't make much announcement about just the name changing, and some of the drinks I liked there were no longer served, since they belonged to the franchise. I used to stop there every morning for coffee, but it got to the point where it was an 80% chance that whatever I ordered would be wrong. (Mainly they kept making my skim drinks with sugar-free syrup, which I can't stand. On a couple occasions I contacted the owners and let them know. Once they told me they'd comp my next order...and then it was a big-to do the next time I went in and tried it because the wife hadn't told the husband and of course they hadn't given me any kind of physical proof that my order should be free. Eventually I just stopped going and found another place to get my morning brew.

After talking with some friends, I discovered I wasn't the only one. And eventually they closed. Around that time, the main road outside their establishment had been under construction (but not super detrimental in re: to allowing people to get to the shop.) They left a bitter, angry message posted outside their front door, explaining that the construction had forced their closing and how the city should have been more mindful of local businesses before approving it, etc. Nevermind that there were probably other reasons for it.

THEN I found out that a number of brides hadn't been notified that the shop had closed. Not only that, the owners decided they were no longer able to commit to making the cakes. One bride didn't find out until the week before her wedding that she had no cake. A local baker got a TON of new business from grateful last-minute brides.

ladyknight1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3425 on: January 29, 2013, 05:46:29 PM »
We had a great local restaurant and brewery, Hops. There were two locations, both along major roads.

They had these melt in your mouth croissant rolls drizzled with a honey glaze. You could get four different beers, and food that was very good. They even brewed their own root beer. Suddenly, the location closest to us closed, and the other one was a significant distance from us. We did stop there a few times a year when we were passing by that area. The third time we visited that location, the upholstery on the booths and seats was torn, the menus were stained and ripped, and they only had a few items from the old menu.

When we asked about the direction of the restaurant, we were told it was being turned into a sports bar. A month later, it was closed and remains closed.
ďAll that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

Diane AKA Traska

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3426 on: January 29, 2013, 06:01:22 PM »
We had a great local restaurant and brewery, Hops. There were two locations, both along major roads.

They had these melt in your mouth croissant rolls drizzled with a honey glaze. You could get four different beers, and food that was very good. They even brewed their own root beer. Suddenly, the location closest to us closed, and the other one was a significant distance from us. We did stop there a few times a year when we were passing by that area. The third time we visited that location, the upholstery on the booths and seats was torn, the menus were stained and ripped, and they only had a few items from the old menu.

When we asked about the direction of the restaurant, we were told it was being turned into a sports bar. A month later, it was closed and remains closed.

New Name:  Off-Season
Location:
Philadelphia, PA

Jocelyn

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3427 on: January 31, 2013, 08:34:42 PM »
  I went up, asked for a refund for all the food except the chili cheese fries (not the drinks, as those were correct) and went to a different Wendy's. I'll never go to that location again. I'm also going to call corporate when I feel like I've calmed down sufficiently to not come across as an unreasonable witch.

I worked at a place where we often had a lull around dinnertime, so we'd send someone (usually me) to Wendy's. One night, I got back to work, and the order was terribly messed up. I called the local main office, and was routed to a lovely woman who was so sympathetic, and so apologetic, that I almost ended up feeling badly about complaining to her.  ::) I had a vision of a grandmotherly lady shaking her head as she tsked-tsked about how unfortunate it was that our dinner had been spoiled by their carelessness. I don't remember if she offered us anything concrete in the way of compensation, but she was 100% spot-on, in talking with disgruntled customers.

Twik

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3428 on: February 01, 2013, 08:42:51 AM »
  I went up, asked for a refund for all the food except the chili cheese fries (not the drinks, as those were correct) and went to a different Wendy's. I'll never go to that location again. I'm also going to call corporate when I feel like I've calmed down sufficiently to not come across as an unreasonable witch.

I worked at a place where we often had a lull around dinnertime, so we'd send someone (usually me) to Wendy's. One night, I got back to work, and the order was terribly messed up. I called the local main office, and was routed to a lovely woman who was so sympathetic, and so apologetic, that I almost ended up feeling badly about complaining to her.  ::) I had a vision of a grandmotherly lady shaking her head as she tsked-tsked about how unfortunate it was that our dinner had been spoiled by their carelessness. I don't remember if she offered us anything concrete in the way of compensation, but she was 100% spot-on, in talking with disgruntled customers.

I think that's a great skill. Often complaining customers don't want stuff, they just want the company to recognize something was wrong, and say they're sorry about it.
"The sky's the limit. Your sky. Your limit. Now, let's dance!"

LilacGirl1983

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3429 on: February 01, 2013, 02:00:48 PM »
It takes a lot to not frequent a place. I generally have bad luck eating out so I have become accustomed to my order never being right. Usually the 2nd time they get it right so I just don't expect anything the first time..and I am not horrible complicated ie plain meat/cheese bun burger or well done steak no pink ect..TGIFridays took the cake..We will not ever go back there or any of their locations..

Visit one: Went in and ordered steak well done..no pink and fries with a drink..we wait and wait and wait..and after about 40 minutes we finally get our food..cut into the very tip of it and it was red..not just pink but red..let the waitress know and she sent it back..waited another 30 minutes and it came back out charbroiled..pitch black and hard as a rock..I was upset..it looked like the cook got mad at me and stuck it in the flames..complained again and left with the manager apologizing and gave us a free meal for next time

Visit 2: Glutton for punishment we went back and I ordered steak again same thing well done no pink..(I like steak what can I say) got it and shocking it was well done and tasted great..until I got to a hair imbedded in my steak..I picked up the hair and steak came up with it..and it wasn't mine...wrong color and length..Complained and showed the steak to the manager..offered another comp

Visit 3: Should have known better right? Well went back and ordered a burger..with fries and no ice in my drink..got my drink and ice same as every visit we have had..got my burger and it was cold after waiting for 40 minutes..got it remade and it came back lukewarm...complained again..offered a comped meal..said no thanks and left..


Visit 4: Well we went up to big cities and had a full day at very big mall..We were hungry and the closest place was TGIFridays..figuring our bad luck was local we went in...waited for about 30 minutes to get in because they were busy..ok no problem..we got seated..but where they seated us the table was in the crossroad of the aisle..someone nearly tripped over our daughter's chair..then actually ran into it bumping her..we moved her in further..then someone ran into my husbands chair...one waitress did come over and apologize and refill our empty drinks..our waitress was MIA a lot but finally showed and then we ordered our food..daughter had a cheeseburger kids meal..nothing special except no ice in her drink..mine was a cheeseburger with different cheese and sauce on the side (Specialty burger) we waited and waited..people seated after us got thier food...waited and waited..my daughter being 4 and 1/2 getting whiney because she was hungry..finally after 40 minutes we got our food..and it was cold..my daughters was fine..manager came over and we told him my food was cold and the wait was a long time and the other people who came after us got their food first..he grabbed my food AND my daughter's even tho we told him our daughters was fine..and we made to wait another 30 minutes..I  had a very hungry girl...then finally brought out our food and my order was wrong..we asked for the check and left..they let us know that it was comped and to please come back...after waiting for almost 2 hours and leaving hungry..we won't be back.

JenJay

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3430 on: February 01, 2013, 03:58:09 PM »
PF Chang's

We went for lunch yesterday and arrived right at noon. We expected it to be somewhat busy but it wasn't too bad. We ordered pretty quickly, 2 appetizers and 2 entrees including soup, and waited. After about 20 minutes we got the first app, 5 minutes later the 2nd app came out. Another 15 minutes goes by and our soup comes out. Finally, 20 minutes later, an hour after we'd ordered, our entrees are served. My Kung Pao Chicken was about 3/4 of a cup of diced, breaded chicken and a couple tablespoons worth of peanuts. No veggies, almost no sauce, and so salty I couldn't eat it. DH had something like "Special Spicy Chicken" which looked ecactly like mine, minus the peanuts, and wasn't even a little spicy. I thought about complaining but figured it'd take another 20+ minutes for a manager to show up so DH bolted his food down, paid the bill ($45 for crap service and crap food!) and we split.

Susiqzer

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3431 on: February 01, 2013, 08:39:23 PM »
If you're in Massachusetts try hearth 'n kettle instead of ihop.  Better food, they also do breakfast all day and the service has always been good.

Went there Saturday for brunch (Attlebor).  Had the down'easter.  Poached eggs with cheese sauce served over fish cakes with a side of bacon and hash browns.  Awesome!

http://www.hearthnkettle.com/locations-directions.php

See, that one is on my "never again" list. The last time I went there -- years ago now -- my food never came! The rest of the group ate happily, but I waited, and waited...


Kaora

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3432 on: February 05, 2013, 02:11:06 PM »
I once printed a bundt cake recipe off a website.  The recipe was great, and the cake was delicious - except that it called for two cups of flounder.  I knew what she meant, of course, but I wonder how on earth she didn't notice before she posted it.

My mum alters recipes and posts them, after she's spent some significant time working on them.  A lot of her early net (circa 1992-1997) posts are also copycat recipes she modified to be better and a little healthier, especially to those on the diet (she used the handle Copycat on Usenet at one point, to my knowledge.)

She still misses ingredients, and Dragon, which she now uses to help her enter so many, also screws them up nicely for her.  I can sympathize with poor Flounder lady, in other words. ;)

((I think the most memorable is Dragon missing milk for malt.  Close, but not comparable, in a recipe. ??? ))

Snooks

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3433 on: February 05, 2013, 03:17:55 PM »
The local coffee shop.  It's so busy being trendy that the service is awful.  Someone posted a review on Trip Advisor and the owner's response was basically "Oh well, you can't please everyone".  It's such a shame because it has the potential to expand people's horizons with their coffee (they roast their own beans and have some strange looking way of brewing) but it's almost as if if you have to ask for help/information about their coffees you're not cool enough to be there.

dietcokeofevil

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3434 on: February 09, 2013, 10:39:37 PM »
Last Friday we went to a local restaurant that we have always enjoyed in the past.   Our waiter took our drink order and walked off before we could place our appetizer order.  When he finally came back we gave him our appetizer order and our meal order at the same time.  About 15 minutes later he came over and asked some clarification on our appetizer order since he couldn't read what he had wrote.  He told us that he had entered it in earlier, but knew they didn't need the answer until it was done so that's why he waited to ask us.  Seemed odd, but whatever.
5 minutes later he's back saying that he didn't know what happened, but somehow our meal was ready before our appetizer and asked if we wanted to cancel the appetizer.  So we did and he brings the food out. 

DD's kids meal was wrong - she had ordered mini-hamburgers and they gave her cheeseburgers.  It was several minutes before he came back to check and we could tell him that and ask for some condiments.  We were finished with our dinner before our daughters burgers finally came out.  It was just ridiculous and he just kept telling us how busy they were, although they didn't look any busier than a normal Friday night and the tables around us were seated after us and got their food before us.  He practically disappeared, so by the time we finally got our check we only left a 10% tip. 

The next day, DH stopped at Jimmy John's to get our sandwiches and the same server was working....luckily he wasn't the one making our sandwiches.