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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2998454 times)

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guihong

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3435 on: February 09, 2013, 11:29:12 PM »
Cheddar's.  It's a chain, but don't know how widespread.  DH had to go there today for a work lunch.  The server forgot to put in the appetizer order, so it came out 3 minutes before the entrees.  Every entree had something wrong with it ( DH got cooked carrots instead of corn, for example).  His fish was good, but the service was so atrocious he'll never go back.



Zen

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3436 on: February 09, 2013, 11:53:52 PM »
Dell computers.
I bought a brand new computer in early January. My previous computer's screen got accidentally smashed during an earthquake, and I use my computer for school, so it was very important to me to get a working computer as soon as possible. A week later, I open the package and plug the computer in, and it doesn't work. I'm not talking doesn't boot correctly, or doesn't have windows on it, I'm talking about it making a hideous beeping and grinding noise and then shutting itself off. To make a very long and irritating story shorter, six phone calls over two and a half weeks, probably 10 to 12 hours on the phone, and several outright lies about repairing my defective computer later (including the repair shop lying to Dell that they had talked to me, which believe me they hadn't), I gave up. For the final call, I told them that the options were to replace my computer or to give me a refund. They replaced it, three weeks after I got the defective computer.
I cannot imagine what they do to people who are able to turn their computers on before they stop working. I cannot imagine what they do to people who have software problems. All I know is that the simplest of problems, that of a obviously defective computer that had never turned on was such a hideous ordeal of customer service hell that I have vowed to never buy another Dell. And told my friends and family what their customer service is actually like, hoping that they won't either.

Kaora

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3437 on: February 10, 2013, 01:02:36 AM »
Dell computers.
I bought a brand new computer in early January. My previous computer's screen got accidentally smashed during an earthquake, and I use my computer for school, so it was very important to me to get a working computer as soon as possible. A week later, I open the package and plug the computer in, and it doesn't work. I'm not talking doesn't boot correctly, or doesn't have windows on it, I'm talking about it making a hideous beeping and grinding noise and then shutting itself off. To make a very long and irritating story shorter, six phone calls over two and a half weeks, probably 10 to 12 hours on the phone, and several outright lies about repairing my defective computer later (including the repair shop lying to Dell that they had talked to me, which believe me they hadn't), I gave up. For the final call, I told them that the options were to replace my computer or to give me a refund. They replaced it, three weeks after I got the defective computer.
I cannot imagine what they do to people who are able to turn their computers on before they stop working. I cannot imagine what they do to people who have software problems. All I know is that the simplest of problems, that of a obviously defective computer that had never turned on was such a hideous ordeal of customer service hell that I have vowed to never buy another Dell. And told my friends and family what their customer service is actually like, hoping that they won't either.

The computer techie in me says YIKES! :o

I wouldn't be there for the actual event, but from experience, it sounds like the hard drive had literally crashed (it's plates that are held together, so its rare but doable.  I've seen cases where it's happened.)  Maybe it was during shipping, I don't know, but it sounds like that plus a failed POST test!  POST is where the computer self checks itself on boot (Power On Self Test)-- not something you see visibly nowadays, unless something goes horribly wrong!  You were right to call, that thing was done. :o

ladyknight1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3438 on: February 10, 2013, 08:31:41 AM »
Dell computers.
I bought a brand new computer in early January. My previous computer's screen got accidentally smashed during an earthquake, and I use my computer for school, so it was very important to me to get a working computer as soon as possible. A week later, I open the package and plug the computer in, and it doesn't work. I'm not talking doesn't boot correctly, or doesn't have windows on it, I'm talking about it making a hideous beeping and grinding noise and then shutting itself off. To make a very long and irritating story shorter, six phone calls over two and a half weeks, probably 10 to 12 hours on the phone, and several outright lies about repairing my defective computer later (including the repair shop lying to Dell that they had talked to me, which believe me they hadn't), I gave up. For the final call, I told them that the options were to replace my computer or to give me a refund. They replaced it, three weeks after I got the defective computer.
I cannot imagine what they do to people who are able to turn their computers on before they stop working. I cannot imagine what they do to people who have software problems. All I know is that the simplest of problems, that of a obviously defective computer that had never turned on was such a hideous ordeal of customer service hell that I have vowed to never buy another Dell. And told my friends and family what their customer service is actually like, hoping that they won't either.

We had a nightmare encounter with Dell two years ago. I purchased two 17" Studio laptops from them. Black for me, blue for DH. Mine arrived with the wrong hard drive, missing the second hard drive, broken speakers and dead pixels on the monitor. DH's bluetooth wasn't installed or did not work, and he had the wrong chipset and was missing a stick of memory.

Thus began the epic battle that resulted in them sending two more computers and two techs to make repairs. It took a month to get things resolved, and I spent hours of time on the phone with their India call center.

To top it all off, a week later they sent me someone else's television. It took me a week to get them to pick it up.

I will never buy anything from Dell again.
ďAll that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

Reika

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3439 on: February 10, 2013, 09:40:27 AM »
Dell computers.
I bought a brand new computer in early January. My previous computer's screen got accidentally smashed during an earthquake, and I use my computer for school, so it was very important to me to get a working computer as soon as possible. A week later, I open the package and plug the computer in, and it doesn't work. I'm not talking doesn't boot correctly, or doesn't have windows on it, I'm talking about it making a hideous beeping and grinding noise and then shutting itself off. To make a very long and irritating story shorter, six phone calls over two and a half weeks, probably 10 to 12 hours on the phone, and several outright lies about repairing my defective computer later (including the repair shop lying to Dell that they had talked to me, which believe me they hadn't), I gave up. For the final call, I told them that the options were to replace my computer or to give me a refund. They replaced it, three weeks after I got the defective computer.
I cannot imagine what they do to people who are able to turn their computers on before they stop working. I cannot imagine what they do to people who have software problems. All I know is that the simplest of problems, that of a obviously defective computer that had never turned on was such a hideous ordeal of customer service hell that I have vowed to never buy another Dell. And told my friends and family what their customer service is actually like, hoping that they won't either.

A friend of mine used to work for Dell in one of their tech support call centers. The horror stories he told me convinced me to never buy from that company. He genuinely tried to help his customers, but the company's rules made that difficult.

kherbert05

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3440 on: February 10, 2013, 09:50:51 AM »
I had a Dell that was at the end of its warranty. I was given the run around until the warranty ran out. To top it off they said my accent was to strong - I have a mild Texas accent and Dell is a Texas company.
Don't Teach Them For Your Past. Teach Them For Their Future

VorFemme

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3441 on: February 10, 2013, 10:17:12 AM »
I had a Dell that was at the end of its warranty. I was given the run around until the warranty ran out. To top it off they said my accent was to strong - I have a mild Texas accent and Dell is a Texas company.

I bought a used Dell this summer - the graphics card died.  It also turned out to be under extended warranty for the *registered* owner.  The eBay seller got me the two pieces of information that I needed to transfer ownership and Dell picked up the laptop & replaced the graphics card (it did help that the test results were on file in their system from an on-line hardware diagnositics test for three different dates, showing declining performance and that the card died before the extended warranty period ended).

I did have to talk to a supervisor. 

I had already bought a second Dell laptop (this happened just before leaving on vacation) - now I have TWO working laptops (in a two story house, this may be a good idea).

I like Dell.  I do realize that not everyone has the same experience.

I used to live near a good Singer repairman (sewing machines) - I did learn that he did better on mechanical machines from when he was trained rather than the more recent machines with a computer chip.....but I miss him when my older mechanical machine needs maintenance.....I'm just not flying the machine with me to visit Ambroisa Hino in Georgia and leaving it if the repairs aren't done by the time my visit ends.  In fact, I'm not flying it anywhere - it's heavy!
Let sleeping dragons be.......morning breath......need I explain?

Lady Snowdon

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3442 on: February 10, 2013, 10:50:26 AM »
I'm on the verge of never shopping at an online store again.  I've been buying soap and lotion products from a place called Bulk Apothecary, and for the most part it's been okay.  They have decent prices on stuff, and they've pretty much always had what I need.  However, they just revamped their website, and now have a feature that's driving me crazy.  If I go to the website, sign in, and add things to my shopping cart but don't check out, I get daily emails urging me to come finish shopping.  I've even gotten twice daily emails a few times!  Meanwhile, I'm waiting until they get a product back in stock so I can order everything at the same time, and not have to pay extra shipping for one item!  If I can't figure how to make the emails stop, I will probably stop using their website.  I can understand one email, in case you got distracted and forgot what you were doing, but daily emails?  Not cool. 

JenJay

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3443 on: February 10, 2013, 11:40:45 AM »
I'm on the verge of never shopping at an online store again.  I've been buying soap and lotion products from a place called Bulk Apothecary, and for the most part it's been okay.  They have decent prices on stuff, and they've pretty much always had what I need.  However, they just revamped their website, and now have a feature that's driving me crazy.  If I go to the website, sign in, and add things to my shopping cart but don't check out, I get daily emails urging me to come finish shopping.  I've even gotten twice daily emails a few times!  Meanwhile, I'm waiting until they get a product back in stock so I can order everything at the same time, and not have to pay extra shipping for one item!  If I can't figure how to make the emails stop, I will probably stop using their website.  I can understand one email, in case you got distracted and forgot what you were doing, but daily emails?  Not cool.

Amazon did that to me once and I joked to my DH that they were stalking me. I used to like that I could add things to my "cart" that I was pretty sure I wanted, research them a bit more, and purchase when I was ready. Now I put things on my wish list, which is fine, but that would annoy the heck out of me on a site without the WL option.  :-\

alkira6

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3444 on: February 10, 2013, 12:26:46 PM »
I'm on the verge of never shopping at an online store again.  I've been buying soap and lotion products from a place called Bulk Apothecary, and for the most part it's been okay.  They have decent prices on stuff, and they've pretty much always had what I need.  However, they just revamped their website, and now have a feature that's driving me crazy.  If I go to the website, sign in, and add things to my shopping cart but don't check out, I get daily emails urging me to come finish shopping.  I've even gotten twice daily emails a few times!  Meanwhile, I'm waiting until they get a product back in stock so I can order everything at the same time, and not have to pay extra shipping for one item!  If I can't figure how to make the emails stop, I will probably stop using their website.  I can understand one email, in case you got distracted and forgot what you were doing, but daily emails?  Not cool.

Amazon did that to me once and I joked to my DH that they were stalking me. I used to like that I could add things to my "cart" that I was pretty sure I wanted, research them a bit more, and purchase when I was ready. Now I put things on my wish list, which is fine, but that would annoy the heck out of me on a site without the WL option.  :-\

Go back to Bulk Apothecary, sign in to your account, look for "e-mail options" and unclick reminders.  It may have changed, this worked a couple of weeks ago. also "savings 10" is their current coupon code.

LadyClaire

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3445 on: February 10, 2013, 01:19:03 PM »
My sister had a pretty bad experience with Dell after a laptop she bought arrived dead. Customer service kept giving her the run around, and weeks passed with no resolution. She ended up sending an e-mail blast to every higher up she could find the address for, including the president, CEO, and a few other corporate people. Suddenly customer service was able to help and her laptop was replaced within days.

Kaora

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3446 on: February 10, 2013, 03:28:12 PM »
I got a good laugh today.  Our family just got a piece of mail for a lawsuit against eMachines, from 1997.  We never got that computer running long enough to see the floppy drive fail, it was out of the box, failed boot, and back to the store. :P

Our Grandpa had a Dell tower, which is why I don't like them.  It was cheaply made, not just the parts like the floppy drive (which also failed here), but the major components, I.E. motherboard and RAM, looked to have been fairly offbrand, and the case was flimsy.  Meh, I'd just save up and get a nigh invincible Thinkpad, if it were me, but. :)

jedikaiti

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3447 on: February 10, 2013, 04:41:12 PM »
Dell computers.
I bought a brand new computer in early January. My previous computer's screen got accidentally smashed during an earthquake, and I use my computer for school, so it was very important to me to get a working computer as soon as possible. A week later, I open the package and plug the computer in, and it doesn't work. I'm not talking doesn't boot correctly, or doesn't have windows on it, I'm talking about it making a hideous beeping and grinding noise and then shutting itself off. To make a very long and irritating story shorter, six phone calls over two and a half weeks, probably 10 to 12 hours on the phone, and several outright lies about repairing my defective computer later (including the repair shop lying to Dell that they had talked to me, which believe me they hadn't), I gave up. For the final call, I told them that the options were to replace my computer or to give me a refund. They replaced it, three weeks after I got the defective computer.
I cannot imagine what they do to people who are able to turn their computers on before they stop working. I cannot imagine what they do to people who have software problems. All I know is that the simplest of problems, that of a obviously defective computer that had never turned on was such a hideous ordeal of customer service hell that I have vowed to never buy another Dell. And told my friends and family what their customer service is actually like, hoping that they won't either.

A friend of mine used to work for Dell in one of their tech support call centers. The horror stories he told me convinced me to never buy from that company. He genuinely tried to help his customers, but the company's rules made that difficult.

I wonder if things will improve if Michael Dell's buyback bid succeeds.

Oddly enough, Dell is my FAVORITE computer brand - because I've always gotten great service from them. I had one computer, long ago, that arrived with dead speakers. They sent me new speakers before they sent me a return shipping label for the dead ones.

My previous laptop was one of their giant XPS gamer machines, purchased through my university, and I got the 4-year extended warranty. I usually don't, but repairs on a laptop are a pain. That thing was AWESOME for 3 years, then started falling apart. They kept having to send a tech out to repair or replace bits and pieces, and finally just decided to replace it. If only I'd been able to afford to extend the warranty on the replacement machine...

The last non-Dell machine I had was an HP that developed a bizarre display issue (white pixels on the screen liked to appear blue, or blue in a pinstripe pattern) that was never actually diagnosed despite being shipped to the repair center several times - on one occasion they booted it and left it running for 3 weeks and never observed the problem. As soon as I got it back and turned it on, it was blue. Then, as I was re-formatting the HD fo the 2nd time and reinstalling the OS before getting rid of it, the power supply died. Totally. No power, no way, no how. I sold it for parts or repair on e-bay.
What part of v_e = \sqrt{\frac{2GM}{r}} don't you understand? It's only rocket science!

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Kaora

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3448 on: February 10, 2013, 07:19:30 PM »
With the HP, the dead pixels maybe were related to the dying power supply.  We got an absolute lemon of a fruity iMac (remember when they first came out?  Technically, it was Blueberry! :P )

It ate through four or so different power supplies before Apple just offered to replace it.  We still shop with them, because that was a one off, but... ;)

Only once did it try catching on fire!  :o

Kaora

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3449 on: February 11, 2013, 01:13:58 PM »
We'd stop shopping there if we could, but...

FedEx has delivered another package beyond reasonably damaged.  I've taken plenty of pictures of the damage, so maybe I could post a few a bit later, but...

It looks like it was used as a ball in the World Cup! :-X

Which is horrible, because it has a cellphone in it...

Extra points if the package clearly says "Do not load or deliver if damaged - lithium ion battery"?

I'm beyond upset, my mum has gotten a driver to come back and pick it up.  The guy refused to stop when we tried to flag him down (and he had another drop off on our very small, enclosed block, so it's not like he had the excuse of not seeing us run down a sidewalk flailing our arms!)

This is absolutely Deity's forbid awful service. >:(