We'd stop shopping there if we could, but...
FedEx has delivered another package beyond reasonably damaged. I've taken plenty of pictures of the damage, so maybe I could post a few a bit later, but...
I'm with you on this. I wish I could stop any and all FedEx deliveries. When I attend seminars that laud them as examples of customer service I want to scream.
The library's main server went down causing us to stop all circulation (I will cut out the Dell problems and problems with the mailbox store folks). Our new server has all our patron account information on it and is being FedEx-ed to us. We pay extra for super speedy, before noon delivery.
Our business manager's husband works at the local jetplex and calls her at 6 am to say the FedEx plane landed and he checked to see that our server was there. He sends her a photo of the box! Great! Noon rolls by and no server. I start calling the local office. I'm first told that it was still in Memphis. No, the tracking number has it arriving that morning and we've had visual confirmation that was 26 miles away. No, it was delayed because of weather.
1pm rolls by and I call again. Oh, it's arrived and is on the truck for delivery. It will be there after all the other packages in Our City are delivered. Why? We know it was at the airport at 6am and we paid for super speedy delivery. "I'm sorry, there's no guarantee now because of the weather delay."
At 4pm we hear a big thump behind the library. The delivery woman rolled the box off the end of the truck. She drags through wet puddles into the building. The box had huge, wet holes in it. Do I need to say I was unhappy?
I take photos of the box, print all the tracking information, and have statements from the jetplex cargo folks attesting the box arrived by 6am. I send it all to the local and national offices of FedEx. The ultimate response was, "Sorry, it was a weather delay and we're not responsible."
We have ordered new shelving and the owner of the library shelving company has come himself from 100 miles away. He wants to introduce a new assistant. Assistant accidentally leaves his portfolio binder here with all his client contact in it. Assistant calls and says that FedEx will be picking up the binder. Fine, we box it up and it gets picked up.
Two weeks later the assistant calls and asks about his binder. We explain that it was picked up two weeks ago and we don't have it. A month later FedEx brings me a box. Yes, you guessed it--the poor assistant's binder is delivered. The delivery address is clearly in the city 100 miles away. Ours is the pickup address. Where it has been the entire time is a mystery. I take it to the post office and send it with a return receipt. Two days later assistant has it in hand.
Please don't send me anything via FedEx!