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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2997951 times)

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PastryGoddess

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3510 on: February 19, 2013, 01:02:23 PM »
The Gettysburg outlet might have a Yankee Candle as well

Redwing

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3511 on: February 19, 2013, 01:18:49 PM »
Oh yeah, we have the Prime Outlets here but I don't think we have a Yankee Candle outlet. We do however have Bath and Body Works.  I wish they did, I do like Yankee Candle and some of the little accesories/decor they have but get annoyed with being followed!

The candles at Bath and Body works are great, too. 

Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3512 on: February 19, 2013, 01:54:14 PM »
Now their candles I love and I have a few of them! :) And apart from a "Hi can I help you?"  when you first walk in, they leave you alone unless you genuinely look lost or confused or ask for their help. 
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

chigrrl1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3513 on: February 19, 2013, 03:43:35 PM »
It takes a lot to not frequent a place. I generally have bad luck eating out so I have become accustomed to my order never being right. Usually the 2nd time they get it right so I just don't expect anything the first time..and I am not horrible complicated ie plain meat/cheese bun burger or well done steak no pink ect..TGIFridays took the cake..We will not ever go back there or any of their locations..

Visit one: Went in and ordered steak well done..no pink and fries with a drink..we wait and wait and wait..and after about 40 minutes we finally get our food..cut into the very tip of it and it was red..not just pink but red..let the waitress know and she sent it back..waited another 30 minutes and it came back out charbroiled..pitch black and hard as a rock..I was upset..it looked like the cook got mad at me and stuck it in the flames..complained again and left with the manager apologizing and gave us a free meal for next time

Visit 2: Glutton for punishment we went back and I ordered steak again same thing well done no pink..(I like steak what can I say) got it and shocking it was well done and tasted great..until I got to a hair imbedded in my steak..I picked up the hair and steak came up with it..and it wasn't mine...wrong color and length..Complained and showed the steak to the manager..offered another comp

Visit 3: Should have known better right? Well went back and ordered a burger..with fries and no ice in my drink..got my drink and ice same as every visit we have had..got my burger and it was cold after waiting for 40 minutes..got it remade and it came back lukewarm...complained again..offered a comped meal..said no thanks and left..


Visit 4: Well we went up to big cities and had a full day at very big mall..We were hungry and the closest place was TGIFridays..figuring our bad luck was local we went in...waited for about 30 minutes to get in because they were busy..ok no problem..we got seated..but where they seated us the table was in the crossroad of the aisle..someone nearly tripped over our daughter's chair..then actually ran into it bumping her..we moved her in further..then someone ran into my husbands chair...one waitress did come over and apologize and refill our empty drinks..our waitress was MIA a lot but finally showed and then we ordered our food..daughter had a cheeseburger kids meal..nothing special except no ice in her drink..mine was a cheeseburger with different cheese and sauce on the side (Specialty burger) we waited and waited..people seated after us got thier food...waited and waited..my daughter being 4 and 1/2 getting whiney because she was hungry..finally after 40 minutes we got our food..and it was cold..my daughters was fine..manager came over and we told him my food was cold and the wait was a long time and the other people who came after us got their food first..he grabbed my food AND my daughter's even tho we told him our daughters was fine..and we made to wait another 30 minutes..I  had a very hungry girl...then finally brought out our food and my order was wrong..we asked for the check and left..they let us know that it was comped and to please come back...after waiting for almost 2 hours and leaving hungry..we won't be back.
  I mean this in the kindest possible way, but in instances 1 - 3, you may have been the victim of well-done steak phenomenon.  This is not to say that you deserved bad service or food, but there's a pretty simple reason that this would happen. 

In the service industry, 9 times out of 10, a person ordering a well done steak is a specific "type" of customer to both the kitchen and the waitstaff.   The chef thinks you are low-brow for "ruining" a good cut of meat--the perception being you have an unrefined pallet, the waitress thinks you are not used to eating out or you wouldn't order your food well done which equals bad tip.  The chef and the waitress KNOW that people who order well done food are the most likely to complain and send it back for being over or undercooked because people have a very wide range of what they consider "well-done"---some people literally believe "well" translates to "good."  The chef and the waitress have to time their work to cater to your one item that does not take the same amount of time to cook as the others for the table, so they KNOW that you are more  likely to send back the other food for being too cold.  It is not nice to stereotype, but there's certainly one out there about the well done crowd.

On your first visit, you pegged yourself as THAT "well-done" steak customer, so my guess is that the hair the second time was not a mistake.  Just like you remembered all your bad situations at this restaurant, they probably remember you being a difficult customer.  As for your 4th story, customers with kids who get free refills generally are going to be at the bottom of the waitresses priorities.  It simply doesn't make sense to cater to a family of four whose bill is going to be less than a party of two who are most likely running up their bill with alcoholic drinks.  The party of four will be more work and a bigger mess, it's simple economy when one depends on tips for a living.

I want to reassert that I am not saying you shouldn't expect good service or food, but as long as servers depend on tips to earn a living, they will judge each and every table by how much they think they will get as a tip and service accordingly.   

Mental Magpie

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3514 on: February 19, 2013, 03:54:11 PM »
I can safely say I never did that as a waitress. Everyone got the exact same service from me. Not all are like that.

jedikaiti

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3515 on: February 19, 2013, 03:56:06 PM »
I'd say it's less that PP pegged themselves as THAT customer, as that they GOT PEGGED. Steak ordered well done, takes forever and arrives bloody, they send it back and get a charred hockey puck? That's someone being snarky with their food. I bet there was a temper tantrum in the kitchen that day, too.
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chigrrl1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3516 on: February 19, 2013, 04:10:32 PM »
I can safely say I never did that as a waitress. Everyone got the exact same service from me. Not all are like that.
I think it would be incredibly hard to put aside ALL prejudgement and treat every customer exactly the same.  Sure, it would be "nice," but when one gets busy and has to juggle their tables, it's simple psychology that one would use simple cost/benefit psychology to assess the biggest payoff for effort exerted.  Refilling toddlers free sodas or up-selling a single customer to a $15 martini that costs more than the child's entire meal....hmmm, that's a tough choice.

CakeBeret

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3517 on: February 19, 2013, 04:51:36 PM »
I mean this in the kindest possible way, but in instances 1 - 3, you may have been the victim of well-done steak phenomenon.  This is not to say that you deserved bad service or food, but there's a pretty simple reason that this would happen. 

In the service industry, 9 times out of 10, a person ordering a well done steak is a specific "type" of customer to both the kitchen and the waitstaff.   The chef thinks you are low-brow for "ruining" a good cut of meat--the perception being you have an unrefined pallet, the waitress thinks you are not used to eating out or you wouldn't order your food well done which equals bad tip.  The chef and the waitress KNOW that people who order well done food are the most likely to complain and send it back for being over or undercooked because people have a very wide range of what they consider "well-done"---some people literally believe "well" translates to "good."  The chef and the waitress have to time their work to cater to your one item that does not take the same amount of time to cook as the others for the table, so they KNOW that you are more  likely to send back the other food for being too cold.  It is not nice to stereotype, but there's certainly one out there about the well done crowd.

On your first visit, you pegged yourself as THAT "well-done" steak customer, so my guess is that the hair the second time was not a mistake.  Just like you remembered all your bad situations at this restaurant, they probably remember you being a difficult customer.  As for your 4th story, customers with kids who get free refills generally are going to be at the bottom of the waitresses priorities.  It simply doesn't make sense to cater to a family of four whose bill is going to be less than a party of two who are most likely running up their bill with alcoholic drinks.  The party of four will be more work and a bigger mess, it's simple economy when one depends on tips for a living.

I want to reassert that I am not saying you shouldn't expect good service or food, but as long as servers depend on tips to earn a living, they will judge each and every table by how much they think they will get as a tip and service accordingly. 

So asking for a well-done steak is setting oneself up for failure? I'm sorry, I can't get behind that idea. People like well-done steak for a variety of reasons and to blatantly discriminate against those people is IMO silly and self-defeating.

And while refilling kids' sodas may not be as profitable as selling martinis, it is part of a waitstaff's job. I can assure you that if a server got snippy and/or avoided my table because I had children with me and s/he felt that free kids' drinks were below them, I would tip very low. If, however, the server kept both the kids' and the adults' beverages filled and provided good service, I would tip more than normal for the hassle. A server in the first situation would be lucky to get $6 on a $50 bill, while I would probably tip a server in the second situation $10-15.

I really think that the bolded is just poor service and, again, self-defeating. Sometimes I may order things that would suggest I'm a tightwad (basic entree and just water to drink), but if I receive great service, I tip accordingly. For my birthday I received a coupon for a free entree at a restaurant. My friend and I went, split the entree, and ordered waters; we accrued a $0 bill. The busy waitress could *easily* have neglected us. Instead she was fantastic, keeping our waters filled, bringing condiments, checking on our table and generally providing excellent service. The check would have been $10 but since we had my coupon, we did not owe anything. We left a $5 tip. If she had treated us according to what we ordered (i.e. no refills and little service, since we were getting a free meal) I would only have left $1.
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DottyG

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3518 on: February 19, 2013, 04:57:25 PM »
Quote
Sometimes I may order things that would suggest I'm a tightwad (basic entree and just water to drink), but if I receive great service, I tip accordingly.

You do.  But not everyone does.  In fact, I'm wondering if you (and probably most of the EHellions) might be in the minority there in the masses.




Mental Magpie

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3519 on: February 19, 2013, 05:21:03 PM »
I can safely say I never did that as a waitress. Everyone got the exact same service from me. Not all are like that.
I think it would be incredibly hard to put aside ALL prejudgement and treat every customer exactly the same.  Sure, it would be "nice," but when one gets busy and has to juggle their tables, it's simple psychology that one would use simple cost/benefit psychology to assess the biggest payoff for effort exerted.  Refilling toddlers free sodas or up-selling a single customer to a $15 martini that costs more than the child's entire meal....hmmm, that's a tough choice.

I'm sorry that is difficult for you to grasp, but I can assure you I have no difficulty in doing so. It may be why I do not find it hard in my current job to treat the murderers any differently than I do the burglars or thieves. I do not go into "cost analysis mode", I go into "logic mode" where all I see is that I am there to do my job to the best of my ability and where nothing else matters.

twiggy

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3520 on: February 19, 2013, 05:26:32 PM »
Honestly, if I encountered a restaurant where the waitstaff felt it was appropriate to ignore my family because we're not downing multiple pricey bar drinks, I would "never shop THERE again!"

On a more serious note, I probably won't shop at Kohls again. Everyone raves about them, but I've had terrible trouble with them. Years ago I left a bad relationship, and as part of moving on, I went out and got myself a few new outfits. They were very different from what I normally wore, and I was sort of reinventing myself. When I got home, I saw the pair of shorts I bought had huge holes in both pockets, and 2 of the tops fell apart the first time I washed them. A couple years ago, when DD was a baby, I received a gift from Kohls that was the wrong size. I had to return it, and the return policy was surprisingly easy. So I decided to try them again. I bought her a couple dresses and they held up fairly well. Last year, I bough a bunch of shirts that fell apart again. Within the past few months, Baby got a sleeper as a gift. The second time he wore it, two of the snaps just popped off. It was a bit big, so I can't explain why that happened.
We got a Nativity snow globe style ornament this past Christmas, and the globe fell off, leaving the Holy Family to plummet to their doom :(
I've come to the conclusion that I attract all the Kohls defects, leaving wonderfulness for everyone else
In the United States today, there is a pervasive tendency to treat children as adults, and adults as children.  The options of children are thus steadily expanded, while those of adults are progressively constricted.  The result is unruly children and childish adults.  ~Thomas Szasz

ladyknight1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3521 on: February 19, 2013, 05:35:30 PM »
I know two people who always order their steaks well-done and never order anything to drink but water. When dining with them, I have not noticed a different attitude from the server.

We do get asked if we want a kids menu for DS, who is 14 and over 6' tall. He has been eating off the adult menu for four years.

ďAll that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

Outdoor Girl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3522 on: February 19, 2013, 05:38:54 PM »
If you, as a chef or restaurant, don't want to do a steak well-done, then don't offer it that way.  Friends went to a fine dining place and one of the girls ordered a particular cut well done.  The chef came out to talk to her and let her know that he couldn't do that particular cut well done, technically wise and 'morally' wise.  He talked to her about other cuts she could order that he would be willing to make well done.
After cleaning out my Dad's house, I have this advice:  If you haven't used it in a year, throw it out!!!!.
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chigrrl1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3523 on: February 19, 2013, 05:50:42 PM »
I mean this in the kindest possible way, but in instances 1 - 3, you may have been the victim of well-done steak phenomenon.  This is not to say that you deserved bad service or food, but there's a pretty simple reason that this would happen. 

In the service industry, 9 times out of 10, a person ordering a well done steak is a specific "type" of customer to both the kitchen and the waitstaff.   The chef thinks you are low-brow for "ruining" a good cut of meat--the perception being you have an unrefined pallet, the waitress thinks you are not used to eating out or you wouldn't order your food well done which equals bad tip.  The chef and the waitress KNOW that people who order well done food are the most likely to complain and send it back for being over or undercooked because people have a very wide range of what they consider "well-done"---some people literally believe "well" translates to "good."  The chef and the waitress have to time their work to cater to your one item that does not take the same amount of time to cook as the others for the table, so they KNOW that you are more  likely to send back the other food for being too cold.  It is not nice to stereotype, but there's certainly one out there about the well done crowd.

On your first visit, you pegged yourself as THAT "well-done" steak customer, so my guess is that the hair the second time was not a mistake.  Just like you remembered all your bad situations at this restaurant, they probably remember you being a difficult customer.  As for your 4th story, customers with kids who get free refills generally are going to be at the bottom of the waitresses priorities.  It simply doesn't make sense to cater to a family of four whose bill is going to be less than a party of two who are most likely running up their bill with alcoholic drinks.  The party of four will be more work and a bigger mess, it's simple economy when one depends on tips for a living.

I want to reassert that I am not saying you shouldn't expect good service or food, but as long as servers depend on tips to earn a living, they will judge each and every table by how much they think they will get as a tip and service accordingly. 

So asking for a well-done steak is setting oneself up for failure? I'm sorry, I can't get behind that idea. People like well-done steak for a variety of reasons and to blatantly discriminate against those people is IMO silly and self-defeating.

And while refilling kids' sodas may not be as profitable as selling martinis, it is part of a waitstaff's job. I can assure you that if a server got snippy and/or avoided my table because I had children with me and s/he felt that free kids' drinks were below them, I would tip very low. If, however, the server kept both the kids' and the adults' beverages filled and provided good service, I would tip more than normal for the hassle. A server in the first situation would be lucky to get $6 on a $50 bill, while I would probably tip a server in the second situation $10-15.

I really think that the bolded is just poor service and, again, self-defeating. Sometimes I may order things that would suggest I'm a tightwad (basic entree and just water to drink), but if I receive great service, I tip accordingly. For my birthday I received a coupon for a free entree at a restaurant. My friend and I went, split the entree, and ordered waters; we accrued a $0 bill. The busy waitress could *easily* have neglected us. Instead she was fantastic, keeping our waters filled, bringing condiments, checking on our table and generally providing excellent service. The check would have been $10 but since we had my coupon, we did not owe anything. We left a $5 tip. If she had treated us according to what we ordered (i.e. no refills and little service, since we were getting a free meal) I would only have left $1.
RE: Bolded #1:Google "people who like well-done steak" and see what pops up.  People who order their food that way are perceived as unsophisticated and consequently cheap.  Just because it is not "nice," doesn't mean it doesn't impact your server and chef's perception and treatment of you.
RE: Bolded #2 10 or $15 on a $50 tab with running free refills is not generous.  Not. at. all.  Do you expect a server to be grateful that you tipped the usual 20% and had to clean up the huge mess of cheerios and chewed sugar packets that your child left behind?  Anyone in their right mind would prefer 2 adult customers who would run up the same tab and leave the same 20%, without the hassle of providing crayons, endless sodas and acting patient while the customer's child learns to say "chicken nuggets."   Serving tables with children is generally more work for less pay.

Again, I'm not saying that customers should not get good service because they have children or order things a certain way, I'm saying that as long as people work for tips, they are going to pre-judge who is actually going to pay them the most for their effort.


twiggy

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #3524 on: February 19, 2013, 05:53:19 PM »
perhaps we can agree to disagree and move on with the never shopping there stories....
In the United States today, there is a pervasive tendency to treat children as adults, and adults as children.  The options of children are thus steadily expanded, while those of adults are progressively constricted.  The result is unruly children and childish adults.  ~Thomas Szasz