I don't know if this is a never shopping there again, but I'm certainly put out at the way they've done this.
I've always wanted to learn to speak a second language, I know a little bit of Spanish, not enough to converse, just small bits and pieces. I ordered an at home course through Pimsleur, it was only ten dollars. Of course, as I was placing the order, it kept trying to upsell me to their Gold package, and other things so the ten dollars would end being 10 times that amount, or more. I refused, I wanted to see how far I would get with their ten dollar course.
I received the disks and have started to go through them, it's simple enough, don't know yet if it's going to really help me become more proficient. The first few lessons have gone over things I already knew, but that's ok.
I got a package in the mail yesterday, I had no idea what it was. I opened it up to find the Pimsleur Approach Gold Edition. Congratulations it says, here is my free trial opportunity to see if I like their Gold Edition. I don't have to do anything, just keep it, and in thirty days, they will automatically charge my credit card the first of three payments of 64.00 dollars. Then in 60 days, I'll get the next level of their Gold edition. I can of course cancel at any time, and they'll tell me how to return the material.
So now I have to take the time to make sure I call and cancel, and then I have to take the time to get everything packaged up and bring it to the post office to ship it back. I'm assuming they will be paying the postage, but I'm really not happy with their approach to this at all.