The CSR I spoke with on the phone said she was speaking with a supervisor when she put me on hold the first time. I don't know if that's true or not. I just know that, at that point I'd already spoken to 4 different people about it, and I was tired of the "Well, I can't, but maybe if you do X it'll work..." jingle. I was on a limited time frame as well (because I thought I'd be getting a new phone, not arguing about it.) I went to the two locations in town and also called their customer service line, also posted on their Facebook page, so not sure how much more squeaky I could have been. I could have tried a third location (I was in another city this weekend) and tried the other number given to me by a CSR, but at that point I'd decided they weren't getting my money.
I can see how people see my side as snowflakey--but again, I don't really think what I was asking for was that much to ask. I wanted something I was prepared to pay for, and that really shouldn't have been that difficult to get, especially after reading other peoples' stories. (Like Shoo's story--what if I'd broken my phone and needed it for something?) The CSR on the phone was indifferent and Sprint hasn't tried to reach out to me at all since. I feel like they don't care if they keep me as their customer, so I don't really feel obligated to re-sign with them. :::shrug:::