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### Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2996202 times)

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#### BabyMama

• Member
• Posts: 1953
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3720 on: March 29, 2013, 01:03:16 PM »
Went in to my cell phone provider (Best Buy Mobile) today to upgrade my phone. My current phone is pretty obsolete and can't really even handle basic app updates anymore. (Every "fun" app has been uninstalled because there's no memory left--I took a photo yesterday and a "camera RAM crash" window came up.) I've been counting down the days and was psyched to get a new phone, especially since I'll be out of town this weekend so a reliable phone would be good to have. Unfortunately I was counting down to the wrong day--for some reason I thought "payday", rather than the actual day--which is Monday, April 1. So one business day early.

The BBM guy said he would try to see if he could get me a phone today. He called the Sprint store. No luck, the computer couldn't do anything.

I went to the Sprint store to see if they could help me. The guy wanted to, but the computer wouldn't let him give me a phone early.

I called customer service, and after being put on hold so the CSR could speak with her supervisor, I was told that I could pay $50 to buy out my contract (remember, one business day early!) or pay the full ~$700 for the phone. They "used to" be able to upgrade people early, but for some reason she didn't explain to me, they "don't do that anymore." I expressed that I was upset, I just wanted a new phone and to give them my money (I would be signing a new 2-year contract as well) and she basically shrugged. Then she asked if she could do anything else for me. I said no, I'll probably be calling on Monday to cancel. "OK. Have a nice rest of your day."

They just lost two customers over $50. Our contract isn't up until June so I'll have to keep this crappy phone for another 2 1/2 months, which irritates me even more, but I'm just so (I know, kind of unreasonably) mad about this. #### VorFemme • Member • Posts: 14036 • It's too darned hot! (song from Kiss Me, Kate) ##### Re: "I'm never shopping THERE again!" Share your story! « Reply #3721 on: March 29, 2013, 01:19:54 PM » Went in to my cell phone provider (Best Buy Mobile) today to upgrade my phone. My current phone is pretty obsolete and can't really even handle basic app updates anymore. (Every "fun" app has been uninstalled because there's no memory left--I took a photo yesterday and a "camera RAM crash" window came up.) I've been counting down the days and was psyched to get a new phone, especially since I'll be out of town this weekend so a reliable phone would be good to have. Unfortunately I was counting down to the wrong day--for some reason I thought "payday", rather than the actual day--which is Monday, April 1. So one business day early. The BBM guy said he would try to see if he could get me a phone today. He called the Sprint store. No luck, the computer couldn't do anything. I went to the Sprint store to see if they could help me. The guy wanted to, but the computer wouldn't let him give me a phone early. I called customer service, and after being put on hold so the CSR could speak with her supervisor, I was told that I could pay$50 to buy out my contract (remember, one business day early!) or pay the full ~$700 for the phone. They "used to" be able to upgrade people early, but for some reason she didn't explain to me, they "don't do that anymore." I expressed that I was upset, I just wanted a new phone and to give them my money (I would be signing a new 2-year contract as well) and she basically shrugged. Then she asked if she could do anything else for me. I said no, I'll probably be calling on Monday to cancel. "OK. Have a nice rest of your day." They just lost two customers over$50. Our contract isn't up until June so I'll have to keep this crappy phone for another 2 1/2 months, which irritates me even more, but I'm just so (I know, kind of unreasonably) mad about this.

Used phone from eBay with the same provider's - take it in and have your phone number transferred to it.

Due to a number of phone-killing accidents*, I went back to an older phone from a previous contract a while back (did not want to extend the contract - went back to a four year old flip phone from the same company- since we don't have the data package or other extras on the contract).  Another time, we got a used phone and set it up to replace a damaged phone (again, to avoid paying a lot more for a NEW phone or setting up a new two year contract).  Sometimes you just plan on leaving a company as soon as the contract is DONE.....sometimes you just don't want to pay to end the contract or get a new phone before the contract ends (either can be expensive).

*Coca Cola is very bad for phones to take a bath in - glass tipped over at car wash and the cup holder turned into a Jacuzzi of sorts for the phone in the other cup holder....... that phone died a slow death.  Dropped phone on cement driveway when my cell phone carry case turned upside down, that phone did a Humpty Dumpty "and all the kings' men couldn't put it back together again".  Third phone (we started with four lines, so we had started with one spare new phone when we dropped line four and that was Humpty Dumpty) fell into the toilet carry case and all.......but didn't get flushed (it might have been better off flushing it than trying to clean it).  I did not destroy all three - somebody else had one of the three accidents in three months.......

But I was the one who ended up getting the four year old flip phone out of the old tech stash and got it set up to replace the Coca Cola swimming phone..........VorGuy or VorSon had gotten the last new spare phone from that same service provider.  When it died - we went with a new service provider.....and all new phones......VorGuy had the smallest carry case he could find for his, it fell off his belt in a parking lot, and the phone got driven over......good carry case - I did learn how to replace the monitor screen and he still has it.....but I'm starting to think that the insurance might be worth it........"spare" phones can get expensive.
Let sleeping dragons be.......morning breath......need I explain?

#### Moray

• Member
• Posts: 1719
• My hovercraft is full of eels!
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3722 on: March 29, 2013, 02:13:47 PM »
Went in to my cell phone provider (Best Buy Mobile) today to upgrade my phone. My current phone is pretty obsolete and can't really even handle basic app updates anymore. (Every "fun" app has been uninstalled because there's no memory left--I took a photo yesterday and a "camera RAM crash" window came up.) I've been counting down the days and was psyched to get a new phone, especially since I'll be out of town this weekend so a reliable phone would be good to have. Unfortunately I was counting down to the wrong day--for some reason I thought "payday", rather than the actual day--which is Monday, April 1. So one business day early.

The BBM guy said he would try to see if he could get me a phone today. He called the Sprint store. No luck, the computer couldn't do anything.

I went to the Sprint store to see if they could help me. The guy wanted to, but the computer wouldn't let him give me a phone early.

I called customer service, and after being put on hold so the CSR could speak with her supervisor, I was told that I could pay $50 to buy out my contract (remember, one business day early!) or pay the full ~$700 for the phone. They "used to" be able to upgrade people early, but for some reason she didn't explain to me, they "don't do that anymore." I expressed that I was upset, I just wanted a new phone and to give them my money (I would be signing a new 2-year contract as well) and she basically shrugged. Then she asked if she could do anything else for me. I said no, I'll probably be calling on Monday to cancel. "OK. Have a nice rest of your day."

They just lost two customers over $50. Our contract isn't up until June so I'll have to keep this crappy phone for another 2 1/2 months, which irritates me even more, but I'm just so (I know, kind of unreasonably) mad about this. Huh. That actually sounds like they were pretty reasonable. They tried to offer options for a request that was outside of your contractual terms. I'm sorry they weren't able to accommodate you. Utah #### Mental Magpie • Member • Posts: 4138 ##### Re: "I'm never shopping THERE again!" Share your story! « Reply #3723 on: March 29, 2013, 03:51:01 PM » Went in to my cell phone provider (Best Buy Mobile) today to upgrade my phone. My current phone is pretty obsolete and can't really even handle basic app updates anymore. (Every "fun" app has been uninstalled because there's no memory left--I took a photo yesterday and a "camera RAM crash" window came up.) I've been counting down the days and was psyched to get a new phone, especially since I'll be out of town this weekend so a reliable phone would be good to have. Unfortunately I was counting down to the wrong day--for some reason I thought "payday", rather than the actual day--which is Monday, April 1. So one business day early. The BBM guy said he would try to see if he could get me a phone today. He called the Sprint store. No luck, the computer couldn't do anything. I went to the Sprint store to see if they could help me. The guy wanted to, but the computer wouldn't let him give me a phone early. I called customer service, and after being put on hold so the CSR could speak with her supervisor, I was told that I could pay$50 to buy out my contract (remember, one business day early!) or pay the full ~$700 for the phone. They "used to" be able to upgrade people early, but for some reason she didn't explain to me, they "don't do that anymore." I expressed that I was upset, I just wanted a new phone and to give them my money (I would be signing a new 2-year contract as well) and she basically shrugged. Then she asked if she could do anything else for me. I said no, I'll probably be calling on Monday to cancel. "OK. Have a nice rest of your day." They just lost two customers over$50. Our contract isn't up until June so I'll have to keep this crappy phone for another 2 1/2 months, which irritates me even more, but I'm just so (I know, kind of unreasonably) mad about this.

Huh. That actually sounds like they were pretty reasonable. They tried to offer options for a request that was outside of your contractual terms. I'm sorry they weren't able to accommodate you.

I agree with Moray.  I'm sorry it wasn't what you wanted, but I don't think you should drop them for following their own policy.

#### rose red

• Member
• Posts: 9953
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3724 on: March 29, 2013, 04:23:22 PM »
Went in to my cell phone provider (Best Buy Mobile) today to upgrade my phone. My current phone is pretty obsolete and can't really even handle basic app updates anymore. (Every "fun" app has been uninstalled because there's no memory left--I took a photo yesterday and a "camera RAM crash" window came up.) I've been counting down the days and was psyched to get a new phone, especially since I'll be out of town this weekend so a reliable phone would be good to have. Unfortunately I was counting down to the wrong day--for some reason I thought "payday", rather than the actual day--which is Monday, April 1. So one business day early.

The BBM guy said he would try to see if he could get me a phone today. He called the Sprint store. No luck, the computer couldn't do anything.

I went to the Sprint store to see if they could help me. The guy wanted to, but the computer wouldn't let him give me a phone early.

I called customer service, and after being put on hold so the CSR could speak with her supervisor, I was told that I could pay $50 to buy out my contract (remember, one business day early!) or pay the full ~$700 for the phone. They "used to" be able to upgrade people early, but for some reason she didn't explain to me, they "don't do that anymore." I expressed that I was upset, I just wanted a new phone and to give them my money (I would be signing a new 2-year contract as well) and she basically shrugged. Then she asked if she could do anything else for me. I said no, I'll probably be calling on Monday to cancel. "OK. Have a nice rest of your day."

They just lost two customers over $50. Our contract isn't up until June so I'll have to keep this crappy phone for another 2 1/2 months, which irritates me even more, but I'm just so (I know, kind of unreasonably) mad about this. Huh. That actually sounds like they were pretty reasonable. They tried to offer options for a request that was outside of your contractual terms. I'm sorry they weren't able to accommodate you. I agree with Moray. I'm sorry it wasn't what you wanted, but I don't think you should drop them for following their own policy. I actually don't understand some parts of this story. Is your contract up on Monday April 1, or in two and a half months? Anyway, I agree they didn't do anything wrong. The first two guys actually wanted to help, but the system (company policy) won't allow it. #### BabyMama • Member • Posts: 1953 ##### Re: "I'm never shopping THERE again!" Share your story! « Reply #3725 on: March 30, 2013, 02:20:05 PM » The new phone date is Monday, the contract is up in 2 1/2 months. I also don't think it was unreasonable...but it was frustrating that it wasn't possible. Seems like something that shouldn't be out of the realm of their control--and really all I wanted to do was give them money a couple days earlier Really I'm just frustrated with the "big provider" model, where they don't really fulfill all the things they advertise but don't care to help the customer because hey, they don't really need you. I don't ask for a lot from any provider of anything...but I do like feeling like I matter to them and that they want to help make my experience as positive as possible. We're looking into more "independent" providers today. ETA: Also, each rep I talked to in person really made it sound like the over-the-phone customer service people could make it happen. So being bounced from person to person with a strong hint that it could be made possible, and then being denied, made it more irritating. I was actually told by another rep yesterday to call a more "direct" number and they could easily clear me for a new phone. (At that point I'd decided I wasn't re-signing so I didn't do it, but what I wanted definitely was not out of the realm of possibility.) And I was on my way out of town (not wanting to go with an unreliable phone) to a stressful appointment--not that that's the phone company's fault, but it made the experience that much more frustrating. « Last Edit: March 30, 2013, 02:42:29 PM by BabyMama » #### Piratelvr1121 • Member • Posts: 9123 ##### Re: "I'm never shopping THERE again!" Share your story! « Reply #3726 on: March 30, 2013, 02:41:17 PM » If you have access to U.S. Cellular, I highly recommend them as we haven't had any troubles with their customer service at all. Always very pleasant and helpful and when I went to update my phone recently, they even offered to look at our usage history over the last few months and offered that we could change to a different plan which would save us$.
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

#### BabyMama

• Member
• Posts: 1953
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3727 on: March 30, 2013, 02:44:00 PM »
I'll check them out too, thanks. I really don't ask for much from my cell phone company--my reception's been sort of spotty, our "unlimited" data crawls, and we don't get 4G like they advertise, but I've stayed with it. Call this the straw that broke the camel's back.

#### Piratelvr1121

• Member
• Posts: 9123
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3728 on: March 30, 2013, 03:58:47 PM »
My internet access is pretty good on my phone, as it has 4G and Wi-Fi and the only time I have issue with it is when I'm in the backs of stores.
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

#### Shoo

• Member
• Posts: 15850
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3729 on: March 30, 2013, 05:42:54 PM »
Went in to my cell phone provider (Best Buy Mobile) today to upgrade my phone. My current phone is pretty obsolete and can't really even handle basic app updates anymore. (Every "fun" app has been uninstalled because there's no memory left--I took a photo yesterday and a "camera RAM crash" window came up.) I've been counting down the days and was psyched to get a new phone, especially since I'll be out of town this weekend so a reliable phone would be good to have. Unfortunately I was counting down to the wrong day--for some reason I thought "payday", rather than the actual day--which is Monday, April 1. So one business day early.

The BBM guy said he would try to see if he could get me a phone today. He called the Sprint store. No luck, the computer couldn't do anything.

I went to the Sprint store to see if they could help me. The guy wanted to, but the computer wouldn't let him give me a phone early.

I called customer service, and after being put on hold so the CSR could speak with her supervisor, I was told that I could pay $50 to buy out my contract (remember, one business day early!) or pay the full ~$700 for the phone. They "used to" be able to upgrade people early, but for some reason she didn't explain to me, they "don't do that anymore." I expressed that I was upset, I just wanted a new phone and to give them my money (I would be signing a new 2-year contract as well) and she basically shrugged. Then she asked if she could do anything else for me. I said no, I'll probably be calling on Monday to cancel. "OK. Have a nice rest of your day."

They just lost two customers over \$50. Our contract isn't up until June so I'll have to keep this crappy phone for another 2 1/2 months, which irritates me even more, but I'm just so (I know, kind of unreasonably) mad about this.

Huh. That actually sounds like they were pretty reasonable. They tried to offer options for a request that was outside of your contractual terms. I'm sorry they weren't able to accommodate you.

I agree with Moray.  I'm sorry it wasn't what you wanted, but I don't think you should drop them for following their own policy.

Verizon would have upgraded her.  I've been upgraded a MONTH early by Verizon.  I think Sprint sounds completely unreasonable.

#### Black Delphinium

• The Black Flower
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• Posts: 7960
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3730 on: March 30, 2013, 05:48:11 PM »
Verizon would have upgraded her.  I've been upgraded a MONTH early by Verizon.  I think Sprint sounds completely unreasonable.

How long ago? I sell cell phones, and Verizon has really cracked down on moving dates in the last year or so.
When angels go bad, they go worse than anyone. Remember, Lucifer was an angel. ~The Marquis De Carabas

#### Shoo

• Member
• Posts: 15850
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3731 on: March 30, 2013, 07:26:38 PM »
Verizon would have upgraded her.  I've been upgraded a MONTH early by Verizon.  I think Sprint sounds completely unreasonable.

How long ago? I sell cell phones, and Verizon has really cracked down on moving dates in the last year or so.

This past October.  I wasn't due to upgrade until the end of November, but I dropped my iPhone and it got smashed to smithereens on my driveway.  It didn't seem to be a problem at all.  My daughter's phone was a piece of junk and we wanted to get her a new phone too, so they upgraded her a couple of weeks early.

ETA:  I do know that 3rd party Verizon dealers aren't able to offer the same service that actual Verizon stores are able to.  Learned that the hard way.  I will only deal with actual Verizon stores from now on.

#### jedikaiti

• Swiss Army Nerd
• Member
• Posts: 2908
• A pie in the hand is worth two in the mail.
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3732 on: March 30, 2013, 10:55:16 PM »
I haven't tried to upgrade early with AT&T in recent years, but every time I call with the least little dispute over my bill, they give me a courtesy credit. I go over my data plan because the "My AT&T" app tells me I'm under (but the *DATA# message tells me something else, and customer service tells me not to worry about it)? I get a courtesy credit. I also got a credit for the activation fee for my last new phone, and to cover the text plan overage when a friend went a little crazy with the drunk texts.
What part of v_e = \sqrt{\frac{2GM}{r}} don't you understand? It's only rocket science!

"The problem with re-examining your brilliant ideas is that more often than not, you discover they are the intellectual equivalent of saying, 'Hold my beer and watch this!'" - Cindy Couture

#### Xandraea

• Member
• Posts: 327
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3733 on: March 31, 2013, 12:41:05 AM »
I haven't tried to upgrade early with AT&T in recent years, but every time I call with the least little dispute over my bill, they give me a courtesy credit. I go over my data plan because the "My AT&T" app tells me I'm under (but the *DATA# message tells me something else, and customer service tells me not to worry about it)? I get a courtesy credit. I also got a credit for the activation fee for my last new phone, and to cover the text plan overage when a friend went a little crazy with the drunk texts.

I wish the data count was actually real-time, and/or there was an option to turn off the mobile data automatically when you've reached the limit, so you don't go over.  I have no idea whether I'll use 3 or 30 and often just shut it off before I get close (wasting the data available to me for fear of going over and being charged double).

#### jedikaiti

• Swiss Army Nerd
• Member
• Posts: 2908
• A pie in the hand is worth two in the mail.
##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #3734 on: March 31, 2013, 01:54:50 AM »
I haven't tried to upgrade early with AT&T in recent years, but every time I call with the least little dispute over my bill, they give me a courtesy credit. I go over my data plan because the "My AT&T" app tells me I'm under (but the *DATA# message tells me something else, and customer service tells me not to worry about it)? I get a courtesy credit. I also got a credit for the activation fee for my last new phone, and to cover the text plan overage when a friend went a little crazy with the drunk texts.

I wish the data count was actually real-time, and/or there was an option to turn off the mobile data automatically when you've reached the limit, so you don't go over.  I have no idea whether I'll use 3 or 30 and often just shut it off before I get close (wasting the data available to me for fear of going over and being charged double).

I have a reasonably reliable app that tracks my data use, but it's usually a good idea to verify the data use every so often.
What part of v_e = \sqrt{\frac{2GM}{r}} don't you understand? It's only rocket science!

"The problem with re-examining your brilliant ideas is that more often than not, you discover they are the intellectual equivalent of saying, 'Hold my beer and watch this!'" - Cindy Couture