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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2996347 times)

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Pen^2

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4140 on: May 20, 2013, 02:50:40 AM »
Please share the chain with us as well, Pen^2.


Yes, please do  - and if you don't feel comfortable posting it. please PM me

It was an Australian company: Nina Kay. Very nice looking clothes. I'll never know if they actually are nice, though, since the prima donnas working there refused to let me buy anything. Apparently money from "my kind" is tainted  >:(

If there are any Aussies reading, I hope you decide to take your business elsewhere. Not just the rudeness, but their refusal to even accept that it had occurred and deal with it in any way is what makes me angry. They might have been the only two rude employees in the entire franchise, and they may have been fired long ago for all I know. It's not really about them. It's that the company blatantly refuses to listen to or address any problems their customers have. That is what is unacceptable.

StarFaerie

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4141 on: May 20, 2013, 06:00:38 AM »
Please share the chain with us as well, Pen^2.


Yes, please do  - and if you don't feel comfortable posting it. please PM me

It was an Australian company: Nina Kay. Very nice looking clothes. I'll never know if they actually are nice, though, since the prima donnas working there refused to let me buy anything. Apparently money from "my kind" is tainted  >:(

If there are any Aussies reading, I hope you decide to take your business elsewhere. Not just the rudeness, but their refusal to even accept that it had occurred and deal with it in any way is what makes me angry. They might have been the only two rude employees in the entire franchise, and they may have been fired long ago for all I know. It's not really about them. It's that the company blatantly refuses to listen to or address any problems their customers have. That is what is unacceptable.

Thanks for that Pen^2. I have looked at buying their stuff online and had wondered if I should, but with customer service like that about a customer complaint, I'm going to give them a wide berth.

Geekychick1984

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4142 on: May 20, 2013, 06:11:41 AM »
Just had a bad one from this weekend. I drove up to NJ from the DC area to visit my mom in a rehab facility (she was in a bad car accident a little over a month ago).  I booked a room at a Clarion hotel a mile down the road from her.

I arrived to check in a bit after 10 PM, and the music from the bar/event area was so loud I could hear it in the parking lot. It sounded like a club. I asked the guy at the desk how long this would be going on for, and he said 1:30 AM.  My room was directly over the bar/event area  He did not apologize, and just shrugged.  He actually smirked a bit at how frustrated I was. I asked if I could get a refund, as there was no way I'd be able to sleep with the loud noise.  He said no, and good luck getting a room as all the rooms in the area were booked. 

I proceded to begin my trip home back to the DC area in the pouring rain while 6 months pregnant and exhausted.  I found a quiet room off the highway in South Jersey.  It was definitely not a Clarion hotel.

I do not believe I should be charged for a room I did not stay in.  The whole point of a hotel is to be able to sleep.  There was no way I could have slept through the noise.  The whole situation is ridiculous, and I will never stay in one of these hotels again.  I will also make sure I let everyone know not to stay there either.

iridaceae

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4143 on: May 20, 2013, 06:48:19 AM »

I do not believe I should be charged for a room I did not stay in.  The whole point of a hotel is to be able to sleep.  There was no way I could have slept through the noise.  The whole situation is ridiculous, and I will never stay in one of these hotels again.  I will also make sure I let everyone know not to stay there either.

I agree that you shouldn't have to pay. Tell this to the hotel manager. This is where you talk -politely and unrantingly- to the hotel manager. Tell corporate. Again politely and non-rantingly. I will tell you right now that the whole "and I'm never staying in one of your hotels again!" anywhere in the talk or letter will mean they won't care what you say any longer; why should they? You've said you'll never be back.

Also: really? One bad experience at one hotel and you're going to write off the entire chain? Never staying at that hotel or any hotel owned by that franchise: reasonable.  Tarring all Clarions with the same brush isn't fair to the Clarions that are run professionally.

And no I do not and never have worked at a Clarion.
Nothing to see here.

siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4144 on: May 20, 2013, 09:52:18 AM »
Please share the chain with us as well, Pen^2.


Yes, please do  - and if you don't feel comfortable posting it. please PM me

It was an Australian company: Nina Kay. Very nice looking clothes. I'll never know if they actually are nice, though, since the prima donnas working there refused to let me buy anything. Apparently money from "my kind" is tainted  >:(

If there are any Aussies reading, I hope you decide to take your business elsewhere. Not just the rudeness, but their refusal to even accept that it had occurred and deal with it in any way is what makes me angry. They might have been the only two rude employees in the entire franchise, and they may have been fired long ago for all I know. It's not really about them. It's that the company blatantly refuses to listen to or address any problems their customers have. That is what is unacceptable.

Wow. That is unbelieveably rude and unprofessional. I work for a women's store in the US, the one with the famous "red door" Our clothes are pricy, and up until a few years ago, our client base was "older", professional, women. We didn't really get a lot of younger women shopping there as the styles weren't what appealed to them.  They then tried to appeal to a younger crowd, but most of our customers are still slightly "older", professional women, just due to the styles etc we carry. That being said, I have had customers just starting out in the workforce, and others maybe not "the norm" and I treat everyone the same.

Whether they're looking for a suit for their first interview, or have been working for years, dressed to the nines, or in sweats just coming from the gym, they are still a customer, and deserve to be treated as such. Even if they don't find anything on that particular day, if we treat them wiht respect, they'll be back.


Geekychick1984

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4145 on: May 20, 2013, 10:36:57 AM »
Also: really? One bad experience at one hotel and you're going to write off the entire chain? Never staying at that hotel or any hotel owned by that franchise: reasonable.  Tarring all Clarions with the same brush isn't fair to the Clarions that are run professionally.

And no I do not and never have worked at a Clarion.

Yes, that was enough for me to never stay with them again, though I auppose I might reconsider if they apologize and refund my money.  Everyone has a threshold for pushing them off a brand, and this is it for me.  It might not be for you, but yes, this was enough for me. I am allowed to have that opinion after this very horrible experience.

siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4146 on: May 20, 2013, 11:07:05 AM »
Also: really? One bad experience at one hotel and you're going to write off the entire chain? Never staying at that hotel or any hotel owned by that franchise: reasonable.  Tarring all Clarions with the same brush isn't fair to the Clarions that are run professionally.

And no I do not and never have worked at a Clarion.

Yes, that was enough for me to never stay with them again, though I auppose I might reconsider if they apologize and refund my money.  Everyone has a threshold for pushing them off a brand, and this is it for me.  It might not be for you, but yes, this was enough for me. I am allowed to have that opinion after this very horrible experience.

I'm the same way; even though it may be one of something that isn't representative of all the rest, one experience is enough to turn me off. I just bought a new car, well, new to me. My last one blew the transmission at 70K, out of warranty. Even though they've improved their transmission a lot, I will never buy another one of that brand. Same with my second car, for the same reason. And, being that both cars were gray, I am superstitious enough to never buy another gray car. My new one is white  ;D

Diane AKA Traska

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4147 on: May 20, 2013, 12:40:30 PM »
Also: really? One bad experience at one hotel and you're going to write off the entire chain? Never staying at that hotel or any hotel owned by that franchise: reasonable.  Tarring all Clarions with the same brush isn't fair to the Clarions that are run professionally.

And no I do not and never have worked at a Clarion.

Yes, that was enough for me to never stay with them again, though I auppose I might reconsider if they apologize and refund my money.  Everyone has a threshold for pushing them off a brand, and this is it for me.  It might not be for you, but yes, this was enough for me. I am allowed to have that opinion after this very horrible experience.

I'm the same way; even though it may be one of something that isn't representative of all the rest, one experience is enough to turn me off. I just bought a new car, well, new to me. My last one blew the transmission at 70K, out of warranty. Even though they've improved their transmission a lot, I will never buy another one of that brand. Same with my second car, for the same reason. And, being that both cars were gray, I am superstitious enough to never buy another gray car. My new one is white  ;D

White is just extremely pale grey.  :D
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siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4148 on: May 20, 2013, 01:10:30 PM »
Also: really? One bad experience at one hotel and you're going to write off the entire chain? Never staying at that hotel or any hotel owned by that franchise: reasonable.  Tarring all Clarions with the same brush isn't fair to the Clarions that are run professionally.

And no I do not and never have worked at a Clarion.

Yes, that was enough for me to never stay with them again, though I auppose I might reconsider if they apologize and refund my money.  Everyone has a threshold for pushing them off a brand, and this is it for me.  It might not be for you, but yes, this was enough for me. I am allowed to have that opinion after this very horrible experience.

I'm the same way; even though it may be one of something that isn't representative of all the rest, one experience is enough to turn me off. I just bought a new car, well, new to me. My last one blew the transmission at 70K, out of warranty. Even though they've improved their transmission a lot, I will never buy another one of that brand. Same with my second car, for the same reason. And, being that both cars were gray, I am superstitious enough to never buy another gray car. My new one is white  ;D

White is just extremely pale grey.  :D

Details, details. alhtough my new one has pale gray interior. hahahah But it's a Toyota, so I'm counting on it to last for a while.

*inviteseller

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4149 on: May 20, 2013, 04:33:02 PM »
Also: really? One bad experience at one hotel and you're going to write off the entire chain? Never staying at that hotel or any hotel owned by that franchise: reasonable.  Tarring all Clarions with the same brush isn't fair to the Clarions that are run professionally.

And no I do not and never have worked at a Clarion.

Yes, that was enough for me to never stay with them again, though I auppose I might reconsider if they apologize and refund my money.  Everyone has a threshold for pushing them off a brand, and this is it for me.  It might not be for you, but yes, this was enough for me. I am allowed to have that opinion after this very horrible experience.

If you paid by credit card, just file a dispute with them. 

ica171

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4150 on: May 20, 2013, 10:11:29 PM »
Also: really? One bad experience at one hotel and you're going to write off the entire chain? Never staying at that hotel or any hotel owned by that franchise: reasonable.  Tarring all Clarions with the same brush isn't fair to the Clarions that are run professionally.

And no I do not and never have worked at a Clarion.

Yes, that was enough for me to never stay with them again, though I auppose I might reconsider if they apologize and refund my money.  Everyone has a threshold for pushing them off a brand, and this is it for me.  It might not be for you, but yes, this was enough for me. I am allowed to have that opinion after this very horrible experience.

If you paid by credit card, just file a dispute with them.

POD.

This thread is full of stories of people that have stopped using certain companies because of what one location did. If Clarion were the only hotel chain in your area and boycotting them meant you could no longer travel, then yes, I might say you were overreacting. But there are lots of hotel chains that care about the comfort of their guests, so there's no reason to give your money to one that you had a bad experience with.

ladyknight1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4151 on: May 21, 2013, 08:22:43 AM »
Similar to the Clarion story. I booked a hotel room at the Day's Inn near Busch Gardens Tampa Bay. This hotel has a conference room that runs down the middle and a pretty nice atrium. However, they book proms and events that run into the wee hours with loud music. Also, the inside walkways on the second and third floors have speakers that are not shut off until 11 pm. There was no manager on property overnight, and only two employees who stated they didn't have authority to keep people quiet. I will never stay there again.

Another hotel in the same area, but a LaQuinta had an outdoor pool that had at least 100 people in it at midnight. When I called the desk (people in the pool were screaming), I was told that he was the only employee on property and they had no security staff so there was nothing they could do. I will never stay there again.

I worked for both of those hotel chains, and I know how a well-staffed and well run property is, neither of these properties were well run.

ďAll that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

ica171

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4152 on: May 21, 2013, 10:43:51 AM »
Similar to the Clarion story. I booked a hotel room at the Day's Inn near Busch Gardens Tampa Bay. This hotel has a conference room that runs down the middle and a pretty nice atrium. However, they book proms and events that run into the wee hours with loud music. Also, the inside walkways on the second and third floors have speakers that are not shut off until 11 pm. There was no manager on property overnight, and only two employees who stated they didn't have authority to keep people quiet. I will never stay there again.

Another hotel in the same area, but a LaQuinta had an outdoor pool that had at least 100 people in it at midnight. When I called the desk (people in the pool were screaming), I was told that he was the only employee on property and they had no security staff so there was nothing they could do. I will never stay there again.

I worked for both of those hotel chains, and I know how a well-staffed and well run property is, neither of these properties were well run.

With the outdoor pool one, I wonder if calling the police and putting in a noise complaint would have gotten some results.

ladyknight1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4153 on: May 21, 2013, 10:49:44 AM »
They sent us a coupon for a free stay at that same hotel. I replied with a no, thank you.
ďAll that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

norrina

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4154 on: May 21, 2013, 02:42:57 PM »
Pen^2's experience reminded me of a similar, but not nearly as egregious, experience that I had at local clothier. This was a higher end store, though not necessarily any nicer than some of the brands that I routinely buy at the outlet stores. On this particular day I was on a quest for my "wedding dress", which was not going to be a traditional wedding dress at all but rather a long white sundress, and it seemed like this store might have something suitable. Alas, I was not wearing one of my nicer Banana Republic or Anne Taylor suits, but a lesser quality My Michelle set (albeit with a $100+ handbag and Calvin Klein shoes, FWIW).

I went in and noticed that the clerks were all being exceedingly attentive to the the other patrons in the store, but the 2 clerks engaged in nothing other than conversing with each other couldn't give me the time of day. No mind though, I was certainly capable of browsing on my own, and so I did. It didn't take me particularly long, because it's fairly easy to note any long white dresses in the store at a glance, and so I went from dress to dress, determining that none of them were exactly what I was looking for.

Finally, as I finished checking the last dress and was taking one more quick look around one of the clerks approached me, and with a sneer to her voice asked, "May I help you?" (I wish I could properly convey the tone.) I politely explained that I was looking for a long white dress and her response to that was to tell me, "Well, you've already touched all of them that we have."

Just to be clear, my hands were clean, and this were everyday dresses, albeit white dresses, so the oils from handling should not have been an issue like they would be with a traditional wedding dress. My thought was that if the store didn't want patrons, *gasp*, touching the merchandise they should maybe pay attention to the patrons when they came in and offer some assistance.

Even though they didn't have the right dress for me, we might have bought my groom's outfit there, if they hadn't had such a snotty attitude with me.