I would not recommend Dermablend makeup. And, as soon as I either get my money back or my exchanged product, I will never use them again.
I ordered a product from them several months ago to cover up a place on my leg (I posted about this place here at EHell and asked for advice - some of you may remember). I ordered what I thought was the right color. But they do have what sounds like a good return/exchange policy, so I knew that I could return it if I guessed wrong on the color.
Sure enough, the one I chose was too light for my skin. Easy enough. I found another one that will work. Sent the product back and specified the one I wanted instead.
It's now been over 6 weeks since I did that. They have a record of the return. But they're taking their sweet time in getting me the new one.
I've emailed them using the Contact Us on their website - to no avail. Apparently, there is only one person that answers their mail. And, she's decided to go on strike, I guess? Because she's not responding at all.
I've called several times. The representatives that I've spoken with have been rude and unhelpful. They refuse to look into the situation and see what's wrong.
At this point, I'm not sure what to do. If they're not going to send me the exchanged product, I want my money back. Right now, they have my money, and I have nothing.
The more I think about this, the angrier I get. If nothing else, I expect Customer Service to ACT like they care and are working on solving the problem with my account. But I'm getting only rude, surly people responding to me.
I'm going to try calling them again this afternoon. I'll try asking for a supervisor or manager to see if I can work up the chain a bit. But I don't have a lot of hope.
Regardless, I absolutely would not recommend this company's product to anyone. If they don't care about their customers any more than this, I don't trust them.