News: IMPORTANT UPDATE REGARDING SITE IN FORUM ANNOUNCEMENT FOLDER.

  • May 23, 2018, 05:50:12 PM

Login with username, password and session length

Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2997062 times)

0 Members and 2 Guests are viewing this topic.

Outdoor Girl

  • Member
  • Posts: 16769
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4245 on: June 17, 2013, 10:00:54 AM »
Some friends and I were doing a bit of a driving tour one day.  We decided to stop and have dinner.  We had to wait a couple of minutes and a couple of groups came in behind us.  We were all seated in this one back section, with us being seated first.  Another group was seated a few minutes after the initial groups were seated.

All of the other groups had drink and food orders taken and no one had even stopped by our table.  So we got up and left.  I did tell the manager that we were leaving and I told him why.  He was trying to get us to stay by comping stuff but I just told him, 'No, we are leaving', and we walked out.

We ended up driving over an hour home back to the home city of one of my friends and went to a restaurant there that served the same kind of food we were hoping to eat at the other place.  By this time, it was after 8:00 pm and the restaurant was dead.  In fact, they were about to close the doors when we walked in.  Fortunately, one of my friends knew the waiter and he went back and asked the chef if he was willing to cook for us.  We got a great meal, my friend was able to catch up with the waiter and we left a good tip.
After cleaning out my Dad's house, I have this advice:  If you haven't used it in a year, throw it out!!!!.
Ontario

gingerzing

  • Member
  • Posts: 1279
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4246 on: June 17, 2013, 12:20:52 PM »
Local sports pub.
DH and I were trying to decide on some place to eat semi-close to the house.  Two of the places that we stopped at/drove by were closed.  (one closed on Mondays & Tuesdays and the other was closed due to a family emergency) 
I suddenly remembered that we hadn't tried the pub that was only a few blocks away.  We drove in and it was mostly empty.  The hostess sat us in the dining area.  All booths and sort of blocked off from the other side of the dining room since the middle booths had a higher wall in between middle booths but not in the line of booths.   

  Dining area booths   
 ___  ___|___   ___ ]     windowed wall looking
___   _x_|___   ___ ]     into bar area
___   ___|___   __   ]   
 ___  ___|_us   __   ]   
 ___  ___|___   __   ]   


We were sitting at "us" booth and there was a small boy and his dad sitting on the other side of the booths at about "x".  Besides the hostess, there were 2 waitstaff and at least one bartender in the bar area. 
As we waited for our water, I had decided on an appetizer to split with DH and we both figured out what meal we wanted and we talked about trying a local beer.  Five minutes passed and no water.  Hurmph.  I don't need an appetizer.  At the 10 minute mark, a waitress came over to the dining side, but to check on the  "such a cute little boy".  When she went to leave the area, she purposefully turned her head so she didn't see me try to flag her down.  (Yes, suddenly turning to look at the wall leads me to believe she didn't want to wait on us.)  At my insistence, I gave them another 5 minutes.  Still with no water, we got up and walked out.  The hostess, still at her stand, gave us a chirpy "Thanks for eating with us."  DH had a steel grip on my arm so I couldn't turn back and explain that not only did we NOT eat but we didn't get water. 




ica171

  • Member
  • Posts: 566
    • Must Add Fabric Softener
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4247 on: June 17, 2013, 04:15:17 PM »
Why?  I think you or your husband should definitely have let the hostess know that you were leaving hungry and thirsty because you'd had terrible service.

POD. Unless you have a history of screaming obscenities at hostesses, I think your DH was rude to grab your arm and not let you tell the restaurant that their service was unacceptable.

Rose

  • Member
  • Posts: 72
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4248 on: June 18, 2013, 06:25:07 PM »
Old Navy!

I picked up a cute outfit for my 3 week old grandson. While waiting in line I picked up a cute reusable bag from a rack by the checkout. When I got to the cashier she took my items and opened the reusable bag, looked in it and asked if it was my bag. I didn't think twice and answered not yet, I picked it up from that rack. She finished my transaction and I left. I met a friend and wanted to show him the outfit. Instead of baby clothes I pulled out the filthiest pair of socks you could imagine.

I called the store manager and she was very snippy. So I went to their website and left a message. Corporate called me within 12 hours, apologized profusely and sent me a gift card for my trouble. A couple of weeks later my youngest DD was home from college and needed shorts. I took the gift card to the same ON. They said the card was worth $10. less than I had been told it was worth. Sigh. I had to pull out the letter from the corporate office to show them the stated amount.

I may shop at ON again, but not that store!

Softly Spoken

  • Member
  • Posts: 589
  • "I am a hawk on a cliff..."
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4249 on: June 18, 2013, 08:40:51 PM »
This isn't my story, but my brother came home today and told me he isn't setting foot in our neighborhood Safeway again. I asked why and he told me about the following bewildering experience:

He was standing at the customer service counter to get his lottery tickets. He rang the bell etc. and waited. A staff member eventually came over from the checkout area and said "We can't help you."
... ??? ??? ???
Not "we're really busy but I'll find someone to help you soon." Not "Sorry the Customer Service (wrongly named apparently!) desk is closed right now." He just said "We're too busy right now so we can't help you." Basically my brother felt he was told to go home because he wasn't going to be served. He said the man made a point of saying the Customer Service desk was NOT closed...they just...couldn't help him...for some reason. :-\

I am still trying to get my brain around it, but essentially as I understand it - my brother went into Safeway to get service that they do all day every day and was told "that will not be possible" with no explanation or alternative given. If something can't be done customers usually have the option to wait or come back later. It was the finality of the exchange, with no apology or options provided, that soured my brother.

I told him he should have asked for the manager, but he has chosen the slightly more PA route of "never shopping there again" even though it is the only supermarket within walking distance. ::)

I still wish I knew what that employee was thinking! :o
"... for there is nothing either good or bad, but thinking makes it so."
-William Shakespeare

"We find comfort among those who agree with us - growth among those who don't."  ~Frank A. Clark

Slartibartfast

  • Member
  • Posts: 10801
    • Nerdy Necklaces - my Etsy shop!
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4250 on: June 18, 2013, 09:40:26 PM »
I still wish I knew what that employee was thinking! :o

Probably "My boss isn't watching me right now and I want to finish this phone call / game / conversation / drink."  And betting that the customer won't complain up the chain.

gingerzing

  • Member
  • Posts: 1279
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4251 on: June 19, 2013, 12:48:04 PM »
Why?  I think you or your husband should definitely have let the hostess know that you were leaving hungry and thirsty because you'd had terrible service.

POD. Unless you have a history of screaming obscenities at hostesses, I think your DH was rude to grab your arm and not let you tell the restaurant that their service was unacceptable.

No history of obscenities.  :-X   But I do write a mean "Dear manager" letter that are, apparently, glorious to read. 8)  For some reason, can't remember why, I didn't even do that for this place. 
I think that DH just had my arm (escort like, not grabbed) as we walked out.  And stopped me only because he wasn't in the mood to wait around for whatever happened from my chat or to wait for a manager - since it took forever for a mere waitress to acknowledge us. 
He and I were hungry and we needed to find some place else to eat. 

ica171

  • Member
  • Posts: 566
    • Must Add Fabric Softener
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4252 on: June 19, 2013, 12:54:30 PM »
Why?  I think you or your husband should definitely have let the hostess know that you were leaving hungry and thirsty because you'd had terrible service.

POD. Unless you have a history of screaming obscenities at hostesses, I think your DH was rude to grab your arm and not let you tell the restaurant that their service was unacceptable.

No history of obscenities.  :-X   But I do write a mean "Dear manager" letter that are, apparently, glorious to read. 8)  For some reason, can't remember why, I didn't even do that for this place. 
I think that DH just had my arm (escort like, not grabbed) as we walked out.  And stopped me only because he wasn't in the mood to wait around for whatever happened from my chat or to wait for a manager - since it took forever for a mere waitress to acknowledge us. 
He and I were hungry and we needed to find some place else to eat.

If you were hungry, I get it. I get cranky without food, too.  ;D And there have been times where I could have spoken to someone right then, but for whatever reason (kids getting antsy, felt too angry to trust myself talking to someone at that moment) I've chosen to go home and call later, then later I just didn't feel like dealing with it so I didn't.

mmswm

  • Member
  • Posts: 2293
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4253 on: June 19, 2013, 05:42:41 PM »
Sears.  This is what I posted this afternoon on their facebook page:

Sears, you have seriously lost any loyalty I may have had. For the second time in less than a year, the same part on my mother's washing machine broke. When Mother contacted the repair department, she told you exactly what part was broken. The repairman showed up without the appropriate part in spite of knowing exactly what was wrong. He then informed her that it would be more than a week before the machine could be repaired. Now, considering that there are 7 people in her house and the machine had already been broken for 2 weeks, this was simply unacceptable. In addition to that, my mother's brother died unexpectedly, sending the family into a tailspin and bringing even more people, thus more laundry, into the house. Mother called back and customer service agreed to overnight the appropriate parts then instructed her to call back as soon as they arrived and promised her that they would send another repairman out immediately. The part arrived today and she called back. Your company refused to honor their promise. Mother couldn't handle the stress so she put me on the phone. After the second attempt (I was disconnected the first time) I was finally transferred to a supervisor who was extremely rude and condescending. She flat out told me that she refused to transfer me up the line as she had talked to her boss and her boss told her what to say to me. Then when I called her on it, she lied and very rudely told me that I was "hearing what I wanted to hear", with a tone that implied that I must be crazy. I became livid and told her to stop placating me, as that was making me angrier, and really I would prefer she just yelled at me. Then she accused me of accusing her of yelling and when I corrected her she again said I was "hearing what I wanted to hear" with that superior attitude that, if she was my employee, would have gotten her fired on the spot. Sears, you have dropped the ball in a major way. You have failed to live up to your obligations, you have lied, you have cheated and attempted to cover up your mistakes. You failed to listen to your customer and you have utterly destroyed your reputation, at least within this family. I have spent over $200 of my own money doing laundry at a laundromat in an effort to make a family crisis a little more tolerable for my mother while you have done everything in your power to make it worse. I expected more from a company that I have previously thought very highly of. I am extremely disappointed in your actions as a company. You used to be better than this. Unless you can fix this problem immediately, I am sad to say I will have to give up my Craftsman tools, as I will never shop with your company again. Please contact me to work this out, as I really don't want to give up on you, but I'm afraid you might have left me no choice.
Some people lift weights.  I lift measures.  It's a far more esoteric workout. - (Quoted from a personal friend)

VorFemme

  • Member
  • Posts: 14036
  • It's too darned hot! (song from Kiss Me, Kate)
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4254 on: June 19, 2013, 06:09:04 PM »
Once K-Mart bought Sears (or maybe it was the other way around) - there was a sharp drop in customer service, attention to detail, and a few of the other things that I grew up expecting from Sears, Roebuck, and Co. - whether the Craftsman tools, the Kenmore appliances (I have had two Kenmore sewing machines - one of them is still in MY sewing room and the older one now belongs to my BIL's wife, who uses it once or twice a year to mend thing), and even clothes.  The first bad experience was in 1983, when the "maternity" clothes were too small before sixth month for my pregnant belly....granted, I did gain more than 25 pounds with the pregnancy....but aren't they supposed to be cut loose enough to cover a belly for longer than two months?  (months four and five - and by the end of five months, they were TIGHT).

After the baby was born, I bought some clothes to wear while I got my shape back....the thin knits RAN from hem to shoulder...and generally weren't worth keeping as rags after a few weeks.  I wore military uniforms to work - so my civvies didn't get that much wear - they should have lasted more than two or three wearings before wearing out, in my opinion.

I don't shop at Sears anymore.....maybe once every five years.....

And the glasses that I bought at the Sears Optical Shop?  Never, ever going back there.  The second pair (replacements) were somewhat better than the original pair - but they still never gave me the feeling that they were correct.....

Let sleeping dragons be.......morning breath......need I explain?

ica171

  • Member
  • Posts: 566
    • Must Add Fabric Softener
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4255 on: June 19, 2013, 06:16:26 PM »
Go to consumerist.com and look up the executive contact info for Sears, then do what they call an EECB--executive email carpet bomb. It basically means to email your complaint to every executive you can get contact info for. They do say it works better if you don't say you're never going to shop there again, though.

Elfmama

  • Member
  • Posts: 4595
  • Derailing threads since 2001!
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4256 on: June 19, 2013, 06:32:31 PM »
And the glasses that I bought at the Sears Optical Shop?  Never, ever going back there.  The second pair (replacements) were somewhat better than the original pair - but they still never gave me the feeling that they were correct.....
Me either.  We went there because they were one of the few places that could handle my extremely strong prescription.  (Lenscrafters and the other mall optical shops wouldn't touch it.)  Sears insisted that they were correct, and if I could have made them hover 1/4 of an inch above my nose, they would have been. But the focal point was in the wrong place, not in the center where it belonged, but about 3/4 of the way down.
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
Common sense is not a gift, but a curse.  Because then
you have to deal with all the people who don't have it.
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~

Shoo

  • Member
  • Posts: 15850
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4257 on: June 19, 2013, 06:33:04 PM »
Go to consumerist.com and look up the executive contact info for Sears, then do what they call an EECB--executive email carpet bomb. It basically means to email your complaint to every executive you can get contact info for. They do say it works better if you don't say you're never going to shop there again, though.

The biggest message you will get from Consumerist.com is DON'T SHOP AT SEARS.  An EECB *might* work but I wouldn't hold my breath.

Outdoor Girl

  • Member
  • Posts: 16769
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4258 on: June 19, 2013, 08:57:35 PM »
Sears lost my business years ago.  At first, I wouldn't shop there because the only credit card they would accept was their own.  Then they started accepting other credit cards so I went back.  I had some gift certificates that didn't completely cover the items I was buying.  I went to put the rest on my credit card, and I could only use cash, debit or their credit card.  I reluctantly used debit (since it was a work purchase and I then had to expense it to get my money back) and have never shopped at Sears again.  With the exception of a bridesmaid dress where I didn't have any choice in the matter.  Even then, I didn't do the purchase; I just reimbursed the person who did the purchase.

A coworker was livid with them, too.  His dishwasher broke down, still under warranty, and they called in a repairman.  It took over a week to get it scheduled, his wife took the day off work and the guy never showed!  And then the store gave my coworker grief when he insisted that they come out after hours or on the weekend so he or his wife didn't have to take more time off.  I think they finally got the repair done but it took weeks.
After cleaning out my Dad's house, I have this advice:  If you haven't used it in a year, throw it out!!!!.
Ontario

Amara

  • Member
  • Posts: 2134
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4259 on: June 19, 2013, 09:00:49 PM »
Yes, sorry to say but Sears lost any reputation it once had. So has any place tied to them like Lands' End. Ugh. I can't figure out why anyone deals with them. The Consumerist has numerous stories about them.