Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 1183288 times)

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ica171

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4290 on: June 19, 2013, 01:54:30 PM »
Why?  I think you or your husband should definitely have let the hostess know that you were leaving hungry and thirsty because you'd had terrible service.

POD. Unless you have a history of screaming obscenities at hostesses, I think your DH was rude to grab your arm and not let you tell the restaurant that their service was unacceptable.

No history of obscenities.  :-X   But I do write a mean "Dear manager" letter that are, apparently, glorious to read. 8)  For some reason, can't remember why, I didn't even do that for this place. 
I think that DH just had my arm (escort like, not grabbed) as we walked out.  And stopped me only because he wasn't in the mood to wait around for whatever happened from my chat or to wait for a manager - since it took forever for a mere waitress to acknowledge us. 
He and I were hungry and we needed to find some place else to eat.

If you were hungry, I get it. I get cranky without food, too.  ;D And there have been times where I could have spoken to someone right then, but for whatever reason (kids getting antsy, felt too angry to trust myself talking to someone at that moment) I've chosen to go home and call later, then later I just didn't feel like dealing with it so I didn't.

mmswm

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4291 on: June 19, 2013, 06:42:41 PM »
Sears.  This is what I posted this afternoon on their facebook page:

Sears, you have seriously lost any loyalty I may have had. For the second time in less than a year, the same part on my mother's washing machine broke. When Mother contacted the repair department, she told you exactly what part was broken. The repairman showed up without the appropriate part in spite of knowing exactly what was wrong. He then informed her that it would be more than a week before the machine could be repaired. Now, considering that there are 7 people in her house and the machine had already been broken for 2 weeks, this was simply unacceptable. In addition to that, my mother's brother died unexpectedly, sending the family into a tailspin and bringing even more people, thus more laundry, into the house. Mother called back and customer service agreed to overnight the appropriate parts then instructed her to call back as soon as they arrived and promised her that they would send another repairman out immediately. The part arrived today and she called back. Your company refused to honor their promise. Mother couldn't handle the stress so she put me on the phone. After the second attempt (I was disconnected the first time) I was finally transferred to a supervisor who was extremely rude and condescending. She flat out told me that she refused to transfer me up the line as she had talked to her boss and her boss told her what to say to me. Then when I called her on it, she lied and very rudely told me that I was "hearing what I wanted to hear", with a tone that implied that I must be crazy. I became livid and told her to stop placating me, as that was making me angrier, and really I would prefer she just yelled at me. Then she accused me of accusing her of yelling and when I corrected her she again said I was "hearing what I wanted to hear" with that superior attitude that, if she was my employee, would have gotten her fired on the spot. Sears, you have dropped the ball in a major way. You have failed to live up to your obligations, you have lied, you have cheated and attempted to cover up your mistakes. You failed to listen to your customer and you have utterly destroyed your reputation, at least within this family. I have spent over $200 of my own money doing laundry at a laundromat in an effort to make a family crisis a little more tolerable for my mother while you have done everything in your power to make it worse. I expected more from a company that I have previously thought very highly of. I am extremely disappointed in your actions as a company. You used to be better than this. Unless you can fix this problem immediately, I am sad to say I will have to give up my Craftsman tools, as I will never shop with your company again. Please contact me to work this out, as I really don't want to give up on you, but I'm afraid you might have left me no choice.
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VorFemme

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4292 on: June 19, 2013, 07:09:04 PM »
Once K-Mart bought Sears (or maybe it was the other way around) - there was a sharp drop in customer service, attention to detail, and a few of the other things that I grew up expecting from Sears, Roebuck, and Co. - whether the Craftsman tools, the Kenmore appliances (I have had two Kenmore sewing machines - one of them is still in MY sewing room and the older one now belongs to my BIL's wife, who uses it once or twice a year to mend thing), and even clothes.  The first bad experience was in 1983, when the "maternity" clothes were too small before sixth month for my pregnant belly....granted, I did gain more than 25 pounds with the pregnancy....but aren't they supposed to be cut loose enough to cover a belly for longer than two months?  (months four and five - and by the end of five months, they were TIGHT).

After the baby was born, I bought some clothes to wear while I got my shape back....the thin knits RAN from hem to shoulder...and generally weren't worth keeping as rags after a few weeks.  I wore military uniforms to work - so my civvies didn't get that much wear - they should have lasted more than two or three wearings before wearing out, in my opinion.

I don't shop at Sears anymore.....maybe once every five years.....

And the glasses that I bought at the Sears Optical Shop?  Never, ever going back there.  The second pair (replacements) were somewhat better than the original pair - but they still never gave me the feeling that they were correct.....

Let sleeping dragons be.......morning breath......need I say more?

ica171

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4293 on: June 19, 2013, 07:16:26 PM »
Go to consumerist.com and look up the executive contact info for Sears, then do what they call an EECB--executive email carpet bomb. It basically means to email your complaint to every executive you can get contact info for. They do say it works better if you don't say you're never going to shop there again, though.

Elfmama

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4294 on: June 19, 2013, 07:32:31 PM »
And the glasses that I bought at the Sears Optical Shop?  Never, ever going back there.  The second pair (replacements) were somewhat better than the original pair - but they still never gave me the feeling that they were correct.....
Me either.  We went there because they were one of the few places that could handle my extremely strong prescription.  (Lenscrafters and the other mall optical shops wouldn't touch it.)  Sears insisted that they were correct, and if I could have made them hover 1/4 of an inch above my nose, they would have been. But the focal point was in the wrong place, not in the center where it belonged, but about 3/4 of the way down.
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Shoo

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4295 on: June 19, 2013, 07:33:04 PM »
Go to consumerist.com and look up the executive contact info for Sears, then do what they call an EECB--executive email carpet bomb. It basically means to email your complaint to every executive you can get contact info for. They do say it works better if you don't say you're never going to shop there again, though.

The biggest message you will get from Consumerist.com is DON'T SHOP AT SEARS.  An EECB *might* work but I wouldn't hold my breath.

Outdoor Girl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4296 on: June 19, 2013, 09:57:35 PM »
Sears lost my business years ago.  At first, I wouldn't shop there because the only credit card they would accept was their own.  Then they started accepting other credit cards so I went back.  I had some gift certificates that didn't completely cover the items I was buying.  I went to put the rest on my credit card, and I could only use cash, debit or their credit card.  I reluctantly used debit (since it was a work purchase and I then had to expense it to get my money back) and have never shopped at Sears again.  With the exception of a bridesmaid dress where I didn't have any choice in the matter.  Even then, I didn't do the purchase; I just reimbursed the person who did the purchase.

A coworker was livid with them, too.  His dishwasher broke down, still under warranty, and they called in a repairman.  It took over a week to get it scheduled, his wife took the day off work and the guy never showed!  And then the store gave my coworker grief when he insisted that they come out after hours or on the weekend so he or his wife didn't have to take more time off.  I think they finally got the repair done but it took weeks.
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Amara

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4297 on: June 19, 2013, 10:00:49 PM »
Yes, sorry to say but Sears lost any reputation it once had. So has any place tied to them like Lands' End. Ugh. I can't figure out why anyone deals with them. The Consumerist has numerous stories about them.

siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4298 on: June 19, 2013, 10:23:49 PM »
Go to consumerist.com and look up the executive contact info for Sears, then do what they call an EECB--executive email carpet bomb. It basically means to email your complaint to every executive you can get contact info for. They do say it works better if you don't say you're never going to shop there again, though.

Slightly OT but my mom, who is famous for her "poison pen" letters when she's not happy about something, did that. Only it was the company my dad worked, for, who's pension she still receives, after a. they messed up and without warning or notice, decreased her monthly amount (they had been paying her too much for almost five years since my dad died) and b. took almost a year for her to get in writing that this was in fact what happened. she was not at all amused.

she sent a strongly worded letter to the CEO of said company, a major US pharmaceutical. within 2 days, someone in HR called her personally, and told her they were appalled at the whole thing, and also that it was a subcontractor, not the company who handled the retiree stuff. she told mom this would be addressed with them, and so on. Mom is no dummy and didn't want anything, but wanted others, who might not be quite as saavy as she is, to experience the same thing.

and she has to pay back the overpayment, which she accepts, but rather than pay in one lump sum, which she could, she opted to have x dollars deducted each month from her pension benefit.  Have I mentioned my mom is like a terrier with a rat when she gets going?

Jones

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4299 on: June 19, 2013, 10:46:25 PM »
Sears lost my business years ago.  At first, I wouldn't shop there because the only credit card they would accept was their own.  Then they started accepting other credit cards so I went back.  I had some gift certificates that didn't completely cover the items I was buying.  I went to put the rest on my credit card, and I could only use cash, debit or their credit card.  I reluctantly used debit (since it was a work purchase and I then had to expense it to get my money back) and have never shopped at Sears again.  With the exception of a bridesmaid dress where I didn't have any choice in the matter.  Even then, I didn't do the purchase; I just reimbursed the person who did the purchase.

A coworker was livid with them, too.  His dishwasher broke down, still under warranty, and they called in a repairman.  It took over a week to get it scheduled, his wife took the day off work and the guy never showed!  And then the store gave my coworker grief when he insisted that they come out after hours or on the weekend so he or his wife didn't have to take more time off.  I think they finally got the repair done but it took weeks.
When my dryer broke under warranty it took them two MONTHS to get it fixed. It broke in December and they fixed it in early February. They made me call the manufacturer who laughed and made me call them back, as Sears had sold me the warranty. I was on the phone with them (Sears) every other week to press for answers; their repairman was only in my town one day a week, he called in sick, no they couldn't schedule a second repairman in my area even though they were booked up three weeks in advance. Finally one showed up and ordered parts. I made them send the parts to my house, where they were laid out waiting for the real repairman when he finally arrived. I figured, if no one ever came to assemble the machine my husband and I could figure it out on our own :P Thankfully didn't have to do that!

By the time they finally fixed it the warranty had run out. Thank the Maker they still honored it though, as I'd begun the complaint in plenty of time.

Harriet Jones

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4300 on: June 19, 2013, 11:25:51 PM »


and she has to pay back the overpayment, which she accepts, but rather than pay in one lump sum, which she could, she opted to have x dollars deducted each month from her pension benefit.  Have I mentioned my mom is like a terrier with a rat when she gets going?

I think that's only fair, since that's how they sent it to her.

ica171

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4301 on: June 19, 2013, 11:32:08 PM »
The Sears at our (dying) mall was supposed to be having a huge closing sale recently, and though I hadn't been there in years, I decided to go check out the awesome deals they were advertising. Needless to say, I left emptyhanded. First of all, most stuff wasn't really discounted. I was looking to get clothes and shoes for my kids, and while there was a decent clothes section discounted maybe 10% (I can get cheaper at Target and the clothes are cuter), the kids' shoe section was basically gone. Fine, you expect that at a store closing. The thing I thought was kind of weird was that it seemed to have been replaced by out of season women's shoes. In fact, a lot of the women's clothing sections seemed to have been replaced by women's shoes. One huge section that used to be petites was full of messy racks of shoes that seemed to have been pulled directly from the back room--spilling all over, shipping boxes everywhere, no order. I wondered why they kept so many extra women's shoes around. It was just kind of weird.

I haven't had any really terrible experiences with them, but they left a bad taste in my mouth when we tried to buy a washer there. DH and I came in, found the washer we wanted, and tried to flag down a salesman. Who ignored us. Then spent some time pestering a couple that told him several times they were just looking. He kept ignoring us. I wanted to walk out but DH made me stay, and eventually the guy decided to wander over and see what we wanted. Even though we bought a major appliance, his "you're inconveniencing me" attitude didn't change. That was a good decade ago; these days DH wouldn't stand for that crap either.

Slartibartfast

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4302 on: June 20, 2013, 12:54:54 AM »
We bought a new oven from Sears a month or so ago after ours got fried.  (We really didn't have a choice - the cutout for the oven in our kitchen is a weird size, and it would have taken 4-6 weeks to special order something our size from anyone else because nobody carries 27" ovens anymore.  Sears happened to have one someone returned because it was the wrong color, for 1/4 the price of what everyone else was charging, and they were willing to deliver it the next day.  Sold!)

The  ::) ::) ::) part - the very next week, I got an advertising email from Sears saying something like "Hi Slartibartfast!  Since you recently bought an oven, here are some other products we think you might like!" - with links to a dozen other ovens they sell.  Seriously, Sears, how many ovens do you think I need?  Does oven-buying really have a huge repeat business within the first month?   ::)

NyaChan

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4303 on: June 20, 2013, 12:59:21 AM »
We bought a new oven from Sears a month or so ago after ours got fried.  (We really didn't have a choice - the cutout for the oven in our kitchen is a weird size, and it would have taken 4-6 weeks to special order something our size from anyone else because nobody carries 27" ovens anymore.  Sears happened to have one someone returned because it was the wrong color, for 1/4 the price of what everyone else was charging, and they were willing to deliver it the next day.  Sold!)

The  ::) ::) ::) part - the very next week, I got an advertising email from Sears saying something like "Hi Slartibartfast!  Since you recently bought an oven, here are some other products we think you might like!" - with links to a dozen other ovens they sell.  Seriously, Sears, how many ovens do you think I need?  Does oven-buying really have a huge repeat business within the first month?   ::)

Well it's been my experience that ovens work better when they don't suffer from the anxiety that loneliness can cause.

mmswm

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4304 on: June 20, 2013, 07:51:01 AM »
We bought a new oven from Sears a month or so ago after ours got fried.  (We really didn't have a choice - the cutout for the oven in our kitchen is a weird size, and it would have taken 4-6 weeks to special order something our size from anyone else because nobody carries 27" ovens anymore.  Sears happened to have one someone returned because it was the wrong color, for 1/4 the price of what everyone else was charging, and they were willing to deliver it the next day.  Sold!)

The  ::) ::) ::) part - the very next week, I got an advertising email from Sears saying something like "Hi Slartibartfast!  Since you recently bought an oven, here are some other products we think you might like!" - with links to a dozen other ovens they sell.  Seriously, Sears, how many ovens do you think I need?  Does oven-buying really have a huge repeat business within the first month?   ::)

Well it's been my experience that ovens work better when they don't suffer from the anxiety that loneliness can cause.

This made me snort from laughter.

Wow.  I didn't realize Sears had gotten so bad!  I really only shop there for tools, as I'm very fond of Craftsman hand tools. My mother bought her washing machine and dryer there a couple years ago, and it's still under warranty, but other than that, I'm never really in the store.
Some people lift weights.  I lift measures.  It's a far more esoteric workout. - (Quoted from a personal friend)