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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2991969 times)

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siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4260 on: June 19, 2013, 09:23:49 PM »
Go to consumerist.com and look up the executive contact info for Sears, then do what they call an EECB--executive email carpet bomb. It basically means to email your complaint to every executive you can get contact info for. They do say it works better if you don't say you're never going to shop there again, though.

Slightly OT but my mom, who is famous for her "poison pen" letters when she's not happy about something, did that. Only it was the company my dad worked, for, who's pension she still receives, after a. they messed up and without warning or notice, decreased her monthly amount (they had been paying her too much for almost five years since my dad died) and b. took almost a year for her to get in writing that this was in fact what happened. she was not at all amused.

she sent a strongly worded letter to the CEO of said company, a major US pharmaceutical. within 2 days, someone in HR called her personally, and told her they were appalled at the whole thing, and also that it was a subcontractor, not the company who handled the retiree stuff. she told mom this would be addressed with them, and so on. Mom is no dummy and didn't want anything, but wanted others, who might not be quite as saavy as she is, to experience the same thing.

and she has to pay back the overpayment, which she accepts, but rather than pay in one lump sum, which she could, she opted to have x dollars deducted each month from her pension benefit.  Have I mentioned my mom is like a terrier with a rat when she gets going?

Jones

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4261 on: June 19, 2013, 09:46:25 PM »
Sears lost my business years ago.  At first, I wouldn't shop there because the only credit card they would accept was their own.  Then they started accepting other credit cards so I went back.  I had some gift certificates that didn't completely cover the items I was buying.  I went to put the rest on my credit card, and I could only use cash, debit or their credit card.  I reluctantly used debit (since it was a work purchase and I then had to expense it to get my money back) and have never shopped at Sears again.  With the exception of a bridesmaid dress where I didn't have any choice in the matter.  Even then, I didn't do the purchase; I just reimbursed the person who did the purchase.

A coworker was livid with them, too.  His dishwasher broke down, still under warranty, and they called in a repairman.  It took over a week to get it scheduled, his wife took the day off work and the guy never showed!  And then the store gave my coworker grief when he insisted that they come out after hours or on the weekend so he or his wife didn't have to take more time off.  I think they finally got the repair done but it took weeks.
When my dryer broke under warranty it took them two MONTHS to get it fixed. It broke in December and they fixed it in early February. They made me call the manufacturer who laughed and made me call them back, as Sears had sold me the warranty. I was on the phone with them (Sears) every other week to press for answers; their repairman was only in my town one day a week, he called in sick, no they couldn't schedule a second repairman in my area even though they were booked up three weeks in advance. Finally one showed up and ordered parts. I made them send the parts to my house, where they were laid out waiting for the real repairman when he finally arrived. I figured, if no one ever came to assemble the machine my husband and I could figure it out on our own :P Thankfully didn't have to do that!

By the time they finally fixed it the warranty had run out. Thank the Maker they still honored it though, as I'd begun the complaint in plenty of time.
“A real desire to believe all the good you can of others and to make others as comfortable as you can will solve most of the problems.” CS Lewis

Harriet Jones

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4262 on: June 19, 2013, 10:25:51 PM »


and she has to pay back the overpayment, which she accepts, but rather than pay in one lump sum, which she could, she opted to have x dollars deducted each month from her pension benefit.  Have I mentioned my mom is like a terrier with a rat when she gets going?

I think that's only fair, since that's how they sent it to her.

ica171

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4263 on: June 19, 2013, 10:32:08 PM »
The Sears at our (dying) mall was supposed to be having a huge closing sale recently, and though I hadn't been there in years, I decided to go check out the awesome deals they were advertising. Needless to say, I left emptyhanded. First of all, most stuff wasn't really discounted. I was looking to get clothes and shoes for my kids, and while there was a decent clothes section discounted maybe 10% (I can get cheaper at Target and the clothes are cuter), the kids' shoe section was basically gone. Fine, you expect that at a store closing. The thing I thought was kind of weird was that it seemed to have been replaced by out of season women's shoes. In fact, a lot of the women's clothing sections seemed to have been replaced by women's shoes. One huge section that used to be petites was full of messy racks of shoes that seemed to have been pulled directly from the back room--spilling all over, shipping boxes everywhere, no order. I wondered why they kept so many extra women's shoes around. It was just kind of weird.

I haven't had any really terrible experiences with them, but they left a bad taste in my mouth when we tried to buy a washer there. DH and I came in, found the washer we wanted, and tried to flag down a salesman. Who ignored us. Then spent some time pestering a couple that told him several times they were just looking. He kept ignoring us. I wanted to walk out but DH made me stay, and eventually the guy decided to wander over and see what we wanted. Even though we bought a major appliance, his "you're inconveniencing me" attitude didn't change. That was a good decade ago; these days DH wouldn't stand for that crap either.

Slartibartfast

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4264 on: June 19, 2013, 11:54:54 PM »
We bought a new oven from Sears a month or so ago after ours got fried.  (We really didn't have a choice - the cutout for the oven in our kitchen is a weird size, and it would have taken 4-6 weeks to special order something our size from anyone else because nobody carries 27" ovens anymore.  Sears happened to have one someone returned because it was the wrong color, for 1/4 the price of what everyone else was charging, and they were willing to deliver it the next day.  Sold!)

The  ::) ::) ::) part - the very next week, I got an advertising email from Sears saying something like "Hi Slartibartfast!  Since you recently bought an oven, here are some other products we think you might like!" - with links to a dozen other ovens they sell.  Seriously, Sears, how many ovens do you think I need?  Does oven-buying really have a huge repeat business within the first month?   ::)

NyaChan

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4265 on: June 19, 2013, 11:59:21 PM »
We bought a new oven from Sears a month or so ago after ours got fried.  (We really didn't have a choice - the cutout for the oven in our kitchen is a weird size, and it would have taken 4-6 weeks to special order something our size from anyone else because nobody carries 27" ovens anymore.  Sears happened to have one someone returned because it was the wrong color, for 1/4 the price of what everyone else was charging, and they were willing to deliver it the next day.  Sold!)

The  ::) ::) ::) part - the very next week, I got an advertising email from Sears saying something like "Hi Slartibartfast!  Since you recently bought an oven, here are some other products we think you might like!" - with links to a dozen other ovens they sell.  Seriously, Sears, how many ovens do you think I need?  Does oven-buying really have a huge repeat business within the first month?   ::)

Well it's been my experience that ovens work better when they don't suffer from the anxiety that loneliness can cause.

mmswm

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4266 on: June 20, 2013, 06:51:01 AM »
We bought a new oven from Sears a month or so ago after ours got fried.  (We really didn't have a choice - the cutout for the oven in our kitchen is a weird size, and it would have taken 4-6 weeks to special order something our size from anyone else because nobody carries 27" ovens anymore.  Sears happened to have one someone returned because it was the wrong color, for 1/4 the price of what everyone else was charging, and they were willing to deliver it the next day.  Sold!)

The  ::) ::) ::) part - the very next week, I got an advertising email from Sears saying something like "Hi Slartibartfast!  Since you recently bought an oven, here are some other products we think you might like!" - with links to a dozen other ovens they sell.  Seriously, Sears, how many ovens do you think I need?  Does oven-buying really have a huge repeat business within the first month?   ::)

Well it's been my experience that ovens work better when they don't suffer from the anxiety that loneliness can cause.

This made me snort from laughter.

Wow.  I didn't realize Sears had gotten so bad!  I really only shop there for tools, as I'm very fond of Craftsman hand tools. My mother bought her washing machine and dryer there a couple years ago, and it's still under warranty, but other than that, I'm never really in the store.
Some people lift weights.  I lift measures.  It's a far more esoteric workout. - (Quoted from a personal friend)

rose red

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4267 on: June 20, 2013, 07:04:17 AM »
My local mall never has good parking spaces open......except at the Sears entrance.  So I typically park there and go through a usually almost empty Sears to get to the main mall.

Piratelvr1121

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4268 on: June 20, 2013, 07:08:50 AM »
I've noticed that at our mall too.   Any other entrance will have lots full but Sears is like a ghost town.
Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars.  You have a right to be here. Be cheerful, strive to be happy. -Desiderata

Kiara

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4269 on: June 20, 2013, 08:08:00 AM »
Only thing I buy at Sears is Lands' End....actually, it's mostly where I return my Lands' End stuff so I don't have to pay shipping.  (Plus then you get 10% off if you buy something else.)
Rogers/Barnes 2016 - With You 'til the End of the Line.

Hillia

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4270 on: June 20, 2013, 08:18:22 AM »
I worked for Sears many years ago taking catalog orders, back when they still had a catalog.  We wore headsets, and were alerted to an incoming call by a pleasant female voice saying, 'Catalog, catalog'.

While I worked there, it was decided to centralize telephone customer service by having the catalog reps also take service calls and schedule appointments rather than having each repair center handle their own.  Oh my heavens.  First off, the incoming service calls were announced by a harsh male voice barking, 'Service! Service!' so you started off every call with a start and a rush of adrenaline.  Second, the appointment calendar for each service center was available to us.  It blocked off time as appointments were scheduled, but we had the ability to override the blocks and double, triple, quadruple book the center.  So if someone had a customer screaming about the washing machine, it was not unheard of for the harried phone rep to unlock the calendar and make an appointment, telling the customer 'Well, I'll squeeze you in...'.  Of course this resulted in service centers booked for way more work than they could physically handle, and even angrier customers when their service calls didn't materialize. 

Finally (and this was what we all hated the most), at the end of each call, we were supposed to upsell this Sears laundry detergent.  So we have someone who is upset that their appliance doesn't work, even more upset that the call won't happen until two weeks from next Thursday, close to the breaking point at hte news that it will cost $45 just to have a Sears repair truck park in front of their house...and now I'm supposed to sell them laundry soap?  This was one of the quality indicators on our phone audits, so if you didn't try to sell the doggoned soap you were in trouble, but I don't think I ever heard of anyone actually selling any.

Spring Water on Sundays

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4271 on: June 20, 2013, 08:28:03 AM »
We bought a new oven from Sears a month or so ago after ours got fried.  (We really didn't have a choice - the cutout for the oven in our kitchen is a weird size, and it would have taken 4-6 weeks to special order something our size from anyone else because nobody carries 27" ovens anymore.  Sears happened to have one someone returned because it was the wrong color, for 1/4 the price of what everyone else was charging, and they were willing to deliver it the next day.  Sold!)

The  ::) ::) ::) part - the very next week, I got an advertising email from Sears saying something like "Hi Slartibartfast!  Since you recently bought an oven, here are some other products we think you might like!" - with links to a dozen other ovens they sell.  Seriously, Sears, how many ovens do you think I need?  Does oven-buying really have a huge repeat business within the first month?   ::)

Well it's been my experience that ovens work better when they don't suffer from the anxiety that loneliness can cause.

Ovens are like cats that way. Better in pairs.

Spring Water on Sundays

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4272 on: June 20, 2013, 08:53:21 AM »
Roto-Rooter.

A piece in our shower broke and needed to be replaced.

DH knew exactly what was wrong and how to fix it, but he hates plumbing work so he wanted to pay someone else to deal with it. First he called a bunch of small local places but they were all booked up and it would take a few days for them to get to our house, so he begrudgingly called Roto-Rooter.

The guy shows up within an hour. Great! He asks DH what brand our current set-up is, DH tells him it's Kohler and guy exclaims that will be HUGELY expensive to try to fix! After a couple minutes, DH remembers it's actually Price-Fister. Oh, guy says, that will be even MORE expensive! The reason it would be so expensive is that the set-up we have (installed 5 years ago, mind you) is no longer up to code, therefore the part we need is no longer being manufactured. Even if we could find one, it would be terribly pricy since it's so rare nowadays. It would be cheaper just to replace the entire shower plumbing. All for the low, low price of $1000. That quote does NOT include retiling the pieces that would need to be ripped out.

DH knows a thing or 2 about DIY and is quite handy, so he knows for a fact the guy is full of it. As the guy is talking, DH pulls out his iPhone and goes onto the Lowes website. He immediately sees the part we need for $60. DH dismisses the guy with an insincere "Yeah, I'll call you." I don't know if the guy was a liar or just incredibly clueless about plumbing, but neither is a quality I want in someone working in my home.

After he left, DH went to a local plumbing supply store and found the part for $35, had it installed within an hour. With the DIY re-tiling, the entire $1000 project cost us about $50. Never again, Roto-Rooter! I am so grateful my DH is handy, otherwise we would have taken a $1000 bath (literally!). It makes me sick to think how many people who don't know better are being taken advantage of like that.

Oh, the best part - even if we did have to replace the whole shower, parts shouldn't have cost more than about $250 retail - meaning he was going to charge us at least $800 in labor!

Wulfie

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4273 on: June 20, 2013, 10:12:34 AM »
Another Sears story from a couple of years ago.

We have a non-mall based Sears and just across the street from it is a Home Depot.   Our washer went out and so we needed to get a new one. We figured we could check out both stores in one stop so WulfieMan and WulfieWoman went on their way home from work.  WulfieMan was the one who was spoken to by the clerk; it was pretty obvious that due to his culture (Middle Eastern) the salesman did not feel comfortable talking to a woman with her husband there.   That really put a bad taste in everyone’s mouth to start off with. WulfieWoman had some very valid questions but it was obvious that the clerk was very uncomfortable with talking to her.   He told them that they could buy the machine and pay for delivery, then submit a rebate request to get the delivery and haul away of the old machine refunded.  It was about $60.00.

They went across the street and found the exact same machine at Home Depot for $5.00 less and it included free delivery that was not a rebate.  The clerk was helpful and answered the couple of questions that WulfieWoman had not been able to get answered from the Sears Clerk.  Bad news, Home Depot was sold out of that model but would have more in the following week.  They could pay for it now and it would be delivered as soon as it came in (about 6 days).  We didn’t really want to wait that long on a new one so they went back to Sears. 

Mr SearsClerk was happy to see them come back and yes, they have plenty in stock and could deliver the next day. WulfieMan asked if they would match the Home Depot deal.  Not only would he not match it, he went off on WulfieMan about being cheap and not being willing to do the paperwork for the refund.  Never mind that it is at least a 6 week wait for the refund vs not having to pay for it in the first place. The guy’s whole attitude was one of “you are cheap and that is what is wrong with you Americans” WulfieMan has no patience with that kind of attitude and told him that we would be going across the street for our purchase and would not darken their storefront again.

Jones

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4274 on: June 20, 2013, 10:18:43 AM »
Regarding Roto Rooter.

Wow that's sad. I love our Roto Rooter guy. He and my husband went to school together, he was DH's bully until DH whipped him back; he's incredibly fair to work with. I don't think he thinks DH will fight him or anything, he just outgrew the bully stage.

The sad thing is, my brother in law is a plumber and charges quite a bit more than Roto guy, even with the "family discount." He lived in a home my parents owned and fixed the sink one month "in lieu of rent". Then he presented a bill to my parents for the amount not covered by his monthly rent charge.

So. I'll be sticking with DH's grade school nemesis for the time being. ;)
“A real desire to believe all the good you can of others and to make others as comfortable as you can will solve most of the problems.” CS Lewis