News: IMPORTANT UPDATE REGARDING SITE IN FORUM ANNOUNCEMENT FOLDER.

  • May 22, 2018, 10:54:03 PM

Login with username, password and session length

Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2994943 times)

0 Members and 1 Guest are viewing this topic.

Virg

  • Member
  • Posts: 5412
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4275 on: June 20, 2013, 10:31:58 AM »
The problems encountered with service at Sears are mostly down to the corporate culture these days.  The CEO is functionally operating the company as though it's in receivership and separating what he's described as sellable assets (things like the Craftsman, Kenmore and Land's End brands) from the rest of the corporation.  As a result, investments in store upgrades and staffing have been held to a minimum and sadly, it looks like that's never going to change.  It's too bad for me since our local Sears is still run pretty well, but the brand is imploding so it's not likely to get any better.

Virg

magicdomino

  • Member
  • Posts: 5806
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4276 on: June 20, 2013, 10:49:26 AM »
When Mother contacted the repair department, she told you exactly what part was broken. The repairman showed up without the appropriate part in spite of knowing exactly what was wrong. He then informed her that it would be more than a week before the machine could be repaired.

I ran into this when I had a Craftsman lawn tractor.  It was too big to haul to a repair shop, so repairs had to be done at my house.  Which in my area is pretty much just Sears.

No matter what was wrong with the mower, the repairman didn't have the right parts.  Even though I gave the model and serial numbers, and even occasionally knew exactly what was wrong with it, the part had to be ordered and another appointment made after the part arrived.  That was two days off from work, because the appointment was for sometime between 8:00 am and 5:00 pm.  Plus, if it was spring (and it often was), I'd have to wait weeks for the closest appointment.  Meanwhile, the grass is growing tall enough to need a scythe to cut it.

Now, I do have to give the repairman credit because he knew what he was doing, but apparently he was the only small engine repairman Sears had in the area. I now own a very nice Toro self-propelled lawn mower that I bought from a store catering to professional landscapers.

The dishwasher that I bought from Sears a couple of years ago is still running well (crossing my fingers here).  However, the other, less expensive models were noticably more cheaply made.

gramma dishes

  • Member
  • Posts: 7752
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4277 on: June 20, 2013, 10:52:12 AM »
I have mixed feelings about Sears.

We have a Samsung refrigerator that I absolutely LOVE, but it need a repair and we knew it would be a costly one but I loved the fridge so much that I was happy to pay it rather than go buy a new one.

Sadly, most of the repair places I called don't "do" Samsung, so I called Sears.  They do.  There were date mix-ups like others have described, but the repairman was competent and did a great job for what we think was a reasonable amount of money.  But what became obvious in the process is that Sears (at least locally) no longer has its own staff of repairmen.  All they do is match up another repair company with whatever product you have that needs to be repaired.  In other words, they just act as "middlemen" to hook you up with the right repair person.

I preferred it the old way, but since they did come through with someone making the repair, I was ultimately happy.

Valentines Mommy

  • Member
  • Posts: 1101
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4278 on: June 20, 2013, 11:31:55 AM »
Since my local ACE started carrying Craftsman tools, I no longer shop at Sears. Too many bad experiences.

Jones

  • Member
  • Posts: 2511
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4279 on: June 20, 2013, 11:41:40 AM »
Since my local ACE started carrying Craftsman tools, I no longer shop at Sears. Too many bad experiences.
Really? I am going to have to go check out my local ACE.
A real desire to believe all the good you can of others and to make others as comfortable as you can will solve most of the problems. CS Lewis

norrina

  • Member
  • Posts: 861
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4280 on: June 20, 2013, 11:49:22 AM »
We bought a new oven from Sears a month or so ago after ours got fried.  (We really didn't have a choice - the cutout for the oven in our kitchen is a weird size, and it would have taken 4-6 weeks to special order something our size from anyone else because nobody carries 27" ovens anymore.  Sears happened to have one someone returned because it was the wrong color, for 1/4 the price of what everyone else was charging, and they were willing to deliver it the next day.  Sold!)

The  ::) ::) ::) part - the very next week, I got an advertising email from Sears saying something like "Hi Slartibartfast!  Since you recently bought an oven, here are some other products we think you might like!" - with links to a dozen other ovens they sell.  Seriously, Sears, how many ovens do you think I need?  Does oven-buying really have a huge repeat business within the first month?   ::)

Facebook advertising seems to be fond of suggesting I might want things that I already have too.

Immediately after updating my information upon receiving my advanced degree in Y (and having previously posted my bachelors degree in X), I received a sponsored post suggesting I pursue an online degree in X or Y.

Changing my relationship status to "engaged" spurred an on-slot of links to great savings on engagement rings.



Bexx27

  • Striving to meet the minimum requirements of social acceptability
  • Member
  • Posts: 1849
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4281 on: June 20, 2013, 11:58:27 AM »
Ugh, Sears is the worst. I posted earlier in the thread about my own terrible customer service experience with them. After hours of trying, we never could manage to actually speak with someone who could help us; everyone we got on the phone just said "someone will call you back within 48 hours" and we never got a call back, ever. Eventually we gave up, bought a washing machine elsewhere, and disputed the charge with my credit card. Sears didn't bother to respond to the disputed charge, so I got the refund.
How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving and tolerant of the weak and strong. Because someday in life you will have been all of these. -George Washington Carver

dawbs

  • Member
  • Posts: 4325
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4282 on: June 20, 2013, 11:59:28 AM »
Since my local ACE started carrying Craftsman tools, I no longer shop at Sears. Too many bad experiences.
Really? I am going to have to go check out my local ACE.

FWIW, when I worked there (a while ago now, but my old boss says it hasn't changed), the ACE brand tools have the same warranty as Craftsman--as in, bring in the broken one, they'll replace it.

Amara

  • Member
  • Posts: 2134
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4283 on: June 20, 2013, 12:41:48 PM »
I haven't been in Sears for more than 30 years except for one time several years ago. I was returning some Lands' End things--the last things I have ever bought from them--and what I was forced to witness made me sick to my stomach.

I was at a register with two women working with customers checking out. The woman helping me was in her mid or late sixties (or possibly slightly older). She was small with a kind of blond beehive hairdo. Seemed nice but had some trouble with the returns. She tried a couple of times while apologzing to me for the wait. I assured her that it was fine. At some point, probably between her first and second or her second and third attempts a young guy with an assistant manager badge came over and stood there. He had a hateful look on his face as he stared at the woman without offering any help or encouragement. Just as if he hated her. Finally, after ten or fifteen long and painful minutes, he told the younger woman to help me and sent the older woman off to the floor.

You had to have been there to have heard the utter contempt in his voice and the nonverbal treatment of her. I burned with humiliation for her as she stood near the door and used a forced cheerful voice to greet entering customers. I could see how hurt she felt, and I hated him so much so I almost went to the store manager that moment to report him. But knowing Sears it would have done no good.

I still feel quite badly for her and wish so much I had spoken to her on my way out--I just wanted to be away from the store--and tried to give her some comfort. I cannot bear to see anyone humiliated but especially in a public work place. When I say Sears will never get any of my business I mean it mostly because of this. I hate that company and I will dance madly on their frigging grave for what they did that day.

Pen^2

  • Member
  • Posts: 857
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4284 on: June 20, 2013, 01:01:55 PM »
I was once buying some things from a nice little bakery. The high school-aged girl at the register was very pleasant, but inadvertently handed me too much change. She mixed up two similar coins because one was stained and was a different colour, making it an easy mistake. I always count my change, and pointed this out to her. She was embarrassed, but I assured her it was no big deal while she opened the register to get the correct coin out.

Her manager loomed up behind her and suddenly started berating her, loudly (it was a tiny shop, so everyone could hear). He called her school ground names while gesticulating violently and basically went waaay over the top making a mountain out of a mole hill. I was appalled. I expressed, very clearly and forcefully, the fact that the girl was fantastic and one of the best employees I've ever met, but because of his lack of professionalism and horrible bullying of his employees, I could not bear to be in the same shop as him, and my business was now lost. I made a point of finding out his superior's name so I could put in a good word for the girl, since I felt certain he'd try to blame it on her somehow.

I moved shortly afterwards, so I never found out if she got to keep her job or if he fired her for making him look bad. But at least it was obviously a temporary, part-time gig for her, which she could replace elsewhere easily enough.

Jones

  • Member
  • Posts: 2511
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4285 on: June 20, 2013, 01:04:26 PM »
I was once buying some things from a nice little bakery. The high school-aged girl at the register was very pleasant, but inadvertently handed me too much change. She mixed up two similar coins because one was stained and was a different colour, making it an easy mistake. I always count my change, and pointed this out to her. She was embarrassed, but I assured her it was no big deal while she opened the register to get the correct coin out.

Her manager loomed up behind her and suddenly started berating her, loudly (it was a tiny shop, so everyone could hear). He called her school ground names while gesticulating violently and basically went waaay over the top making a mountain out of a mole hill. I was appalled. I expressed, very clearly and forcefully, the fact that the girl was fantastic and one of the best employees I've ever met, but because of his lack of professionalism and horrible bullying of his employees, I could not bear to be in the same shop as him, and my business was now lost. I made a point of finding out his superior's name so I could put in a good word for the girl, since I felt certain he'd try to blame it on her somehow.

I moved shortly afterwards, so I never found out if she got to keep her job or if he fired her for making him look bad. But at least it was obviously a temporary, part-time gig for her, which she could replace elsewhere easily enough.
Wasn't Amy's Baking Company was it?

 :P >:D
A real desire to believe all the good you can of others and to make others as comfortable as you can will solve most of the problems. CS Lewis

Pen^2

  • Member
  • Posts: 857
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4286 on: June 20, 2013, 01:28:10 PM »
I was once buying some things from a nice little bakery. The high school-aged girl at the register was very pleasant, but inadvertently handed me too much change. She mixed up two similar coins because one was stained and was a different colour, making it an easy mistake. I always count my change, and pointed this out to her. She was embarrassed, but I assured her it was no big deal while she opened the register to get the correct coin out.

Her manager loomed up behind her and suddenly started berating her, loudly (it was a tiny shop, so everyone could hear). He called her school ground names while gesticulating violently and basically went waaay over the top making a mountain out of a mole hill. I was appalled. I expressed, very clearly and forcefully, the fact that the girl was fantastic and one of the best employees I've ever met, but because of his lack of professionalism and horrible bullying of his employees, I could not bear to be in the same shop as him, and my business was now lost. I made a point of finding out his superior's name so I could put in a good word for the girl, since I felt certain he'd try to blame it on her somehow.

I moved shortly afterwards, so I never found out if she got to keep her job or if he fired her for making him look bad. But at least it was obviously a temporary, part-time gig for her, which she could replace elsewhere easily enough.
Wasn't Amy's Baking Company was it?

 :P >:D

Naw, then there would have been a big YouTube spat over it where they cry and declare that everyone is going to hell except them because they are the insanest. Holy cow man that stuff is hilarious.

Spring Water on Sundays

  • We will never rest, fighting the battle of who could care less.
  • Member
  • Posts: 1987
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4287 on: June 20, 2013, 01:47:43 PM »
Regarding Roto Rooter.

Wow that's sad. I love our Roto Rooter guy. He and my husband went to school together, he was DH's bully until DH whipped him back; he's incredibly fair to work with. I don't think he thinks DH will fight him or anything, he just outgrew the bully stage.

The sad thing is, my brother in law is a plumber and charges quite a bit more than Roto guy, even with the "family discount." He lived in a home my parents owned and fixed the sink one month "in lieu of rent". Then he presented a bill to my parents for the amount not covered by his monthly rent charge.

So. I'll be sticking with DH's grade school nemesis for the time being. ;)

Yep, I'm sure there are lots of talented, honest people who work for Roto-Rooter, but they'll never step foot in my home after what that guy they sent over tried to pull. I'm just not willing to risk it now that I know the kind of people my local RR hires and sends into people's homes.

8cowwife

  • Member
  • Posts: 237
  • Come to the dark side, we have cookies.
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4288 on: June 20, 2013, 02:51:54 PM »
I worked for Sears many years ago taking catalog orders, back when they still had a catalog.  We wore headsets, and were alerted to an incoming call by a pleasant female voice saying, 'Catalog, catalog'.

While I worked there, it was decided to centralize telephone customer service by having the catalog reps also take service calls and schedule appointments rather than having each repair center handle their own.  Oh my heavens.  First off, the incoming service calls were announced by a harsh male voice barking, 'Service! Service!' so you started off every call with a start and a rush of adrenaline.  Second, the appointment calendar for each service center was available to us.  It blocked off time as appointments were scheduled, but we had the ability to override the blocks and double, triple, quadruple book the center.  So if someone had a customer screaming about the washing machine, it was not unheard of for the harried phone rep to unlock the calendar and make an appointment, telling the customer 'Well, I'll squeeze you in...'.  Of course this resulted in service centers booked for way more work than they could physically handle, and even angrier customers when their service calls didn't materialize. 

Finally (and this was what we all hated the most), at the end of each call, we were supposed to upsell this Sears laundry detergent.  So we have someone who is upset that their appliance doesn't work, even more upset that the call won't happen until two weeks from next Thursday, close to the breaking point at hte news that it will cost $45 just to have a Sears repair truck park in front of their house...and now I'm supposed to sell them laundry soap?  This was one of the quality indicators on our phone audits, so if you didn't try to sell the doggoned soap you were in trouble, but I don't think I ever heard of anyone actually selling any.

I had that exact same job.  I hated the service calls!  It never went well when the service schedule was full 3 weeks out and you were the lucky one who had to tell them that.
Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside, thoroughly used up, totally worn out, and loudly proclaiming "WOW!! What a ride!"

Ginger G

  • Member
  • Posts: 313
Re: "I'm never shopping THERE again!" Share your story!
« Reply #4289 on: June 21, 2013, 10:04:35 AM »
Not so much a store but a specific brand.  I bought a brand new Whirlpool side-by-side fridge almost 3 years ago.  The only people that use the fridge are me and my significant other and we don't overload the shelves or abuse it in any way. 

About a year ago, the plastic side pieces on the vegetable drawer that make it slide in and out broke off.  Then the plastic border surrounding one of the glass shelves started to crack and break off, then a second shelf started to do the same thing.  The shelves were still usuable and staying in place, but it looked bad and I knew it was just a matter of time before the plastic broke completely rendering the shelves useless.  So, I looked around for replacement parts and discovered that the replacement drawer cost $40 (no too bad), but the stupid shelves cost $95 each to replace.  On some models, you could replace just the plastic border but of course not my particular model, it was all or nothing.  So, I had to spend $230 + shipping and handling to replace parts on a still fairly new fridge.  I will not buy a Whirlpool fridge again.