I've debated posting this because it totally shoots my blood pressure through the roof.
When I was newly married Sears let DH use my account without permission. I opened a bill where the charges were listed as overdue, and as I was freaking out about identity theft he remembered and told me what happened. I paid immediately and admonished the cashier about the lack of permission. She told me I have to tell them who CAN'T use the account. I said that's the most asinine thing I'd ever heard, but since she brought it up, did she have a Sears Card? And does her account say I can't use it? She replied she doesn't know me, and I said Sears didn't "know" my husband either! I closed the charge card that day.
Then I got a collection call from Sears. I've never been in collections in my life. I told them I paid off the bill and was still very angry they let an unauthorized user charge to my account. Oh, no, they were calling because the late charge went into collections, and I owed that fee. I explained the situation to the agent and suggested for the sake of my continued patronage they drop the late fees, but because it was in collections I had to pay. I said, that's fine, but it's the last penny Sears would ever get out of me.
They continued to call to offer their services, and every time they called I told my story. I made sure they got through the whole spiel, and wasted as much of the salespersons time as possible. Each time I warned them to take me off their list or I'd do it to the next caller, and for months they kept calling. Eventually I got snippy and started shouting at them. "STOP CALLING! I WILL NEVER GIVE YOU MONEY! I HATE SEARS!" which devolved to repeated "I HATE SEARS, I HATE SEARS, I HATE SEARS!" until they hung up.
I think I got two more sales calls after the shouting started,. Finally I was called by a supervisor or someone who wanted to "talk to me" about my abusing his telemarketers. Can you believe the nerve? I explained the WHOLE story again, and said if you don't have the authority to take my name off your list find someone who does. If not, I will keep a whistle by the phone just for Sears. He told me I couldn't do that, it could harm their hearing, which would be assault. I said that's on you, dude, take my name off your list. He said he'd be taking this up with the police. (Because that's the best way to get me to give you money, threaten me with the cops!)
That was the last call. I guess the police didn't agree with him.
16 years later I still feel like yelling I HATE SEARS!! (Hulk smash!) every once in a while.