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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2993598 times)

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ladyknight1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4305 on: June 24, 2013, 11:03:46 AM »
We just upgraded our desktop rig, adding a solid state drive and upgrading the case and graphics card. No bloatware on a machine that is built at home either!

I really want to replace my C drive with a solid state.  Boot-- oh, you're done.

I can't believe how fast it is!
“All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

snappylt

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4306 on: June 24, 2013, 11:28:11 AM »
Ugh, Sears is the worst. I posted earlier in the thread about my own terrible customer service experience with them. After hours of trying, we never could manage to actually speak with someone who could help us; everyone we got on the phone just said "someone will call you back within 48 hours" and we never got a call back, ever. Eventually we gave up, bought a washing machine elsewhere, and disputed the charge with my credit card. Sears didn't bother to respond to the disputed charge, so I got the refund.

A few years ago we made the mistake of buying a washing machine online from Sears.com .  When it arrived and we started using it, we found that it shredded our clothing!  Sears.com had a wonderful return policy in writing at that time.  But in real life their policy seemed worthless because nobody would accept responsibility for actually authorizing our return.  The human operators who answered the phones at Sears.com agreed that we had a legitimate return, but they insisted that we had to contact the local Sears store to arrange the return.  The local Sears store said that it was too bad we had used the online Sears because they couldn't help us at the local store with an online return.

Round and around we went.

Finally we filed a dispute with our credit card bank, and that seemed to get someone's attention at Sears.com.  They finally sent a truck to pick up their washing machine that shredded clothes.

Never again.  No more shopping at Sears or Sears.com for us.

siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4307 on: June 25, 2013, 09:33:38 AM »
If only I had a choice, but Fed Ex Smartpost. Which is anything but. I order quite a bit online, and really have never had any issue with this method of delivery. But recently, I ordered some stuff from Kohls, which I do pretty regularly. First the tracking number they gave me was for something that was delivered a month ago, to Michigan (I’m in NJ). So I called them. Oh, oh, apparently they “recycle” tracking numbers, and since it’s a weekend, by Monday it should reconcile.

So Monday comes, and now there are two shipments with the same number. the one I saw initially, and another. Which only says where it left FROM, but not where its going. So I’m not sure if its my shipment or not!! and my order conform from Kohls says “delivery between today and the 28th” but the actual fed ex delivery says delivery by Sat, 6/29.  Argh.

Miss Tickle

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4308 on: June 25, 2013, 10:47:50 AM »
I've debated posting this because it totally shoots my blood pressure through the roof.

When I was newly married Sears let DH use my account without permission. I opened a bill where the charges were listed as overdue, and as I was freaking out about identity theft he remembered and told me what happened. I paid immediately and admonished the cashier about the lack of permission. She told me I have to tell them who CAN'T use the account. I said that's the most asinine thing I'd ever heard, but since she brought it up, did she have a Sears Card? And does her account say I can't use it? She replied she doesn't know me, and I said Sears didn't "know" my husband either! I closed the charge card that day.

Then I got a collection call from Sears. I've never been in collections in my life. I told them I paid off the bill and was still very angry they let an unauthorized user charge to my account. Oh, no, they were calling because the late charge went into collections, and I owed that fee. I explained the situation to the agent and suggested for the sake of my continued patronage they drop the late fees, but because it was in collections I had to pay.  I said, that's fine, but it's the last penny Sears would ever get out of me.

They continued to call to offer their services, and every time they called I told my story.  I made sure they got through the whole spiel, and wasted as much of the salespersons time as possible. Each time I warned them to take me off their list or I'd do it to the next caller, and for months they kept calling.  Eventually I got snippy and started shouting at them. "STOP CALLING! I WILL NEVER GIVE YOU MONEY! I HATE SEARS!" which devolved to repeated "I HATE SEARS, I HATE SEARS, I HATE SEARS!" until they hung up.

I think I got two more sales calls after the shouting started,. Finally I was called by a supervisor or someone who wanted to "talk to me" about my abusing his telemarketers. Can you believe the nerve? I explained the WHOLE story again, and said if you don't have the authority to take my name off your list find someone who does. If not, I will keep a whistle by the phone just for Sears. He told me I couldn't do that, it could harm their hearing, which would be assault. I said that's on you, dude, take my name off your list. He said he'd be taking this up with the police. (Because that's the best way to get me to give you money, threaten me with the cops!)

That was the last call. I guess the police didn't agree with him.

16 years later I still feel like yelling I HATE SEARS!! (Hulk smash!) every once in a while.

Gyburc

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4309 on: June 25, 2013, 10:49:10 AM »
Ugh, Sears is the worst. I posted earlier in the thread about my own terrible customer service experience with them. After hours of trying, we never could manage to actually speak with someone who could help us; everyone we got on the phone just said "someone will call you back within 48 hours" and we never got a call back, ever. Eventually we gave up, bought a washing machine elsewhere, and disputed the charge with my credit card. Sears didn't bother to respond to the disputed charge, so I got the refund.

A few years ago we made the mistake of buying a washing machine online from Sears.com .  When it arrived and we started using it, we found that it shredded our clothing!  Sears.com had a wonderful return policy in writing at that time.  But in real life their policy seemed worthless because nobody would accept responsibility for actually authorizing our return.  The human operators who answered the phones at Sears.com agreed that we had a legitimate return, but they insisted that we had to contact the local Sears store to arrange the return.  The local Sears store said that it was too bad we had used the online Sears because they couldn't help us at the local store with an online return.

Round and around we went.

Finally we filed a dispute with our credit card bank, and that seemed to get someone's attention at Sears.com.  They finally sent a truck to pick up their washing machine that shredded clothes.

Never again.  No more shopping at Sears or Sears.com for us.

Regarding washing machines, our old one died a couple of years ago. DH had been doing quite a lot of DIY, and we hadn't been as careful as we should have been when we checked his trouser pockets before loading the machine. There was a nail in there, and it punctured the drum.

We read the warranty information, and it was pretty clear that this fell under the heading of 'accidental damage' which was covered. When DH phoned up, the lady he spoke to tried really really hard to convince him that this was some previously unknown kind of accidental damage that mysteriously wasn't covered... Fortunately, DH is extremely persistent, and we got our money back.  ::)
When you look into the photocopier, the photocopier also looks into you

Outdoor Girl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4310 on: June 25, 2013, 10:52:03 AM »
There is a commercial on TV right now that is cracking me up, because of this thread.  It is a family and the voice over says, we are going to take away your washer and dryer for 2 weeks.  The husband says OK while the wife looks on in horror.  It goes through their two weeks of wearing every last article of clothing they have, etc.  And then it goes on to talk about the great washer and dryer they got from, you guessed it, SEARS.  All I can think every time I see that commercial is that if you buy it from Sears, not having your washer and dryer for 2 weeks is going to be a regular occurence if it ever breaks down.
After cleaning out my Dad's house, I have this advice:  If you haven't used it in a year, throw it out!!!!.
Ontario

jedikaiti

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4311 on: June 25, 2013, 12:40:31 PM »
DH needed a new windshield, and had it done by the guys who do repairs at his favorite full-service car wash.

They sent two guys, one of whom was apparently inebriated (unsure which substance), and who managed to put a rather nice ding in DH's hood. Then tried to tell DH "that'll buff out". No, this wasn't a scuff, it's a pretty good ding. So DH calls the shop to complain. He's going to have to run to Big City 45 Min Away (we live in Smaller City with plenty of places that can do this kind of work) to get it fixed on Shop's dime.

I told him next time, he's calling the place that replaced my windshield - the guys who replaced mine FIVE TIMES in 2 months without complaint or snark when it turned out the windshields they had for my model car had a minor defect that prevented the rain sensors from working (a defect that went unnoticed because it would not have been a problem on most cars, but Mini Coopers are fussy like that).
What part of v_e = \sqrt{\frac{2GM}{r}} don't you understand? It's only rocket science!

"The problem with re-examining your brilliant ideas is that more often than not, you discover they are the intellectual equivalent of saying, 'Hold my beer and watch this!'" - Cindy Couture

crs1881

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4312 on: June 25, 2013, 02:59:03 PM »
Lack of volunteers perhaps?

Not really a store but I'm just giving up on the little train museum that's in our park.  It's not a huge museum really but they have an old steam engine and coal tender.  I've taken the older two there but I'd like for the little guy to get to see it up close as well. 

But they are NEVER open!  They have hours posted for the summer and we've gone during those hours but the gates are always locked.   Last time they were locked and there was someone sitting on a bench just outside the building near the engine.

Virg

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4313 on: June 26, 2013, 10:03:30 AM »
Piratelvr1121 wrote:

"Not really a store but I'm just giving up on the little train museum that's in our park.  It's not a huge museum really but they have an old steam engine and coal tender.  I've taken the older two there but I'd like for the little guy to get to see it up close as well.

But they are NEVER open!  They have hours posted for the summer and we've gone during those hours but the gates are always locked.   Last time they were locked and there was someone sitting on a bench just outside the building near the engine."

I'd bet my dollar that they're running out of money (or they have run out) and so they can't open the museum to the public.

crs1881 wrote:

"Lack of volunteers perhaps?"

I'd bet it's funding.  Even with volunteers they wouldn't be able to open to the public without some sort of liability coverage, so the person that Piratelvr1121 saw probably wasn't allowed to let them in.

I'd suggest calling them or asking whoever's there if you see someone sitting there why they're closed, and odds are good they'll tell you.  If it's money, then you're stuck unless you're willing to help them raise funds.

Virg

siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4314 on: June 26, 2013, 11:20:15 AM »
The small cafeteria in my building. While they are nice, they are just kind of slow, and very disorganized. i went down today, and ordered a grilled chicken wrap. the chicken is cooked, but frozen, so takes maybe 5-7 minutes on the grill to thaw, etc. in the meantime, FOUR people came in, ordered, paid and left, and only then did she start getting my sandwich ready (wrap, roasted peppers, fresh mozz balls) they don't have any sense of urgency, and will start one person's order, then go to something else, leaving yours unfinished, when it would make more sense to say, prep my sandwich, sans chicken, then move onto the next person, and so on. But they jump around and it took me 20+ minutes to get my lunch, which i wasn't too happy about.

Sadly, i'm lazy so I won't follow through but will make more of an effort to bring my lucnh

Pen^2

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4315 on: June 26, 2013, 11:57:36 AM »
Miss Tickle, that is insane. I mean holy flying fresh coprolites.

Luci

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4316 on: June 26, 2013, 12:34:23 PM »
Miss Tickle, that is insane. I mean holy flying fresh coprolites.

When I was newly married Sears let DH use my account without permission. I opened a bill where the charges were listed as overdue,

I do not understand. Miss Tickle was married. They should have had the charge on a bill before it went overdue/to collections so it should have been settled before it went overdue between Mr. and Ms. Tickle if it needed to be.

I'm sorry there is so much stress here, but I just don't get the problem. Thank you for explaining this to me - and please be nice to me.

artk2002

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4317 on: June 26, 2013, 12:48:21 PM »
Piratelvr1121 wrote:

"Not really a store but I'm just giving up on the little train museum that's in our park.  It's not a huge museum really but they have an old steam engine and coal tender.  I've taken the older two there but I'd like for the little guy to get to see it up close as well.

But they are NEVER open!  They have hours posted for the summer and we've gone during those hours but the gates are always locked.   Last time they were locked and there was someone sitting on a bench just outside the building near the engine."

I'd bet my dollar that they're running out of money (or they have run out) and so they can't open the museum to the public.

crs1881 wrote:

"Lack of volunteers perhaps?"

I'd bet it's funding.  Even with volunteers they wouldn't be able to open to the public without some sort of liability coverage, so the person that Piratelvr1121 saw probably wasn't allowed to let them in.

I'd suggest calling them or asking whoever's there if you see someone sitting there why they're closed, and odds are good they'll tell you.  If it's money, then you're stuck unless you're willing to help them raise funds.

Virg

I agree with this. Small musea (and big) are really struggling for funding and for non-financial help. Give them a call.
Twenty years from now you will be more disappointed by the things that you didn't do than by the ones you did do. So throw off the bow lines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover.

Jocelyn

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4318 on: June 26, 2013, 12:49:36 PM »
Miss Tickle, that is insane. I mean holy flying fresh coprolites.

When I was newly married Sears let DH use my account without permission. I opened a bill where the charges were listed as overdue,

I do not understand. Miss Tickle was married. They should have had the charge on a bill before it went overdue/to collections so it should have been settled before it went overdue between Mr. and Ms. Tickle if it needed to be.

I'm sorry there is so much stress here, but I just don't get the problem. Thank you for explaining this to me - and please be nice to me.
Luci,
I think the upsetting part of it was that the cardholder had not authorized anyone else to use the card. A person should not be able to go into a store and use a card by saying, 'It's my wife's.' 
The store couldn't know for sure that they were married, nor could the store know if they had recently split up. If the only authorized user on the account is the wife, a clerk shouldn't just assume that it would be OK to let a man saying he's her husband, use her card.

Asharah

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4319 on: June 26, 2013, 12:55:40 PM »
Miss Tickle, that is insane. I mean holy flying fresh coprolites.

When I was newly married Sears let DH use my account without permission. I opened a bill where the charges were listed as overdue,
I do not understand. Miss Tickle was married. They should have had the charge on a bill before it went overdue/to collections so it should have been settled before it went overdue between Mr. and Ms. Tickle if it needed to be.

I'm sorry there is so much stress here, but I just don't get the problem. Thank you for explaining this to me - and please be nice to me.
Luci,
I think the upsetting part of it was that the cardholder had not authorized anyone else to use the card. A person should not be able to go into a store and use a card by saying, 'It's my wife's.' 
The store couldn't know for sure that they were married, nor could the store know if they had recently split up. If the only authorized user on the account is the wife, a clerk shouldn't just assume that it would be OK to let a man saying he's her husband, use her card.
I kinda wonder if hubby realized he screwed up and hid the first bill. Maybe intended to pay it himself and then forgot about it.
Asharah