### Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 1141013 times)

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#### rose red

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #4365 on: June 27, 2013, 11:50:22 AM »
I don't understand tipping for such poor service either (unless it's a penny and/or with a note to let them know you didn't forget).  I've read that scenario over and over throughout the years and it bugs me each time.

#### Bexx27

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #4366 on: June 27, 2013, 11:59:00 AM »

^^ now this is where i don't understand tipping,  why would you tip at all after such awful service?

I thought the same thing.  Particularly if we remember that the word TIP is an acronym for "to insure promptness".  There certainly was no "promptness" anywhere in sight!

I'd have notified the home office of Cracker Barrel, letting them know how much you've always enjoyed this place in the past -- so much so that you were careful to integrate it into your trip schedule.   I like Cracker Barrel too, and I'm pretty sure the execs wouldn't want this particular one to affect their current and potential customers' feelings about the whole chain.

I wouldn't have tipped anything either.

And just FYI, the word "tip" is not an acronym.

http://www.snopes.com/language/acronyms/tip.asp
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#### Slartibartfast

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #4367 on: June 27, 2013, 12:41:11 PM »

^^ now this is where i don't understand tipping,  why would you tip at all after such awful service?

I thought the same thing.  Particularly if we remember that the word TIP is an acronym for "to insure promptness".  There certainly was no "promptness" anywhere in sight!

I'd have notified the home office of Cracker Barrel, letting them know how much you've always enjoyed this place in the past -- so much so that you were careful to integrate it into your trip schedule.   I like Cracker Barrel too, and I'm pretty sure the execs wouldn't want this particular one to affect their current and potential customers' feelings about the whole chain.

I wouldn't have tipped anything either.

And just FYI, the word "tip" is not an acronym.

http://www.snopes.com/language/acronyms/tip.asp

Not to mention it would have had to be "tep" because "insure" isn't the right word there - in that usage, it would be "ensure."

#### Tsaiko

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #4368 on: June 27, 2013, 12:58:25 PM »

^^ now this is where i don't understand tipping,  why would you tip at all after such awful service?

I thought the same thing.  Particularly if we remember that the word TIP is an acronym for "to insure promptness".  There certainly was no "promptness" anywhere in sight!

I'd have notified the home office of Cracker Barrel, letting them know how much you've always enjoyed this place in the past -- so much so that you were careful to integrate it into your trip schedule.   I like Cracker Barrel too, and I'm pretty sure the execs wouldn't want this particular one to affect their current and potential customers' feelings about the whole chain.

I wouldn't have tipped anything either.

And just FYI, the word "tip" is not an acronym.

http://www.snopes.com/language/acronyms/tip.asp

Not to mention it would have had to be "tep" because "insure" isn't the right word there - in that usage, it would be "ensure."

Actually, insure and ensure are interchangeable. I made the exact same mistake (except I thought insure was used only in the to insure against loss) and was corrected. I looked it up in about 3 dictionaries later because I was sure that that couldn't be right. Nope, I was wrong. Fun fact of the day.

#### Redneck Gravy

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #4369 on: June 27, 2013, 01:02:55 PM »
Tips are part of the server's wages and I want her to still get paid.  I feel obligated to tip 10% because servers are paid such low wages.

I don't think it is fair - but still I would feel guilty if I didn't.

#### gramma dishes

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #4370 on: June 27, 2013, 01:07:52 PM »
Tips are part of the server's wages and I want her to still get paid.  I feel obligated to tip 10% because servers are paid such low wages.
...

True, but wages (regardless of who's paying them) result from actually working, and this waitress clearly was not doing her job.

#### MyFamily

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #4371 on: June 27, 2013, 01:12:54 PM »
Tips are part of the server's wages and I want her to still get paid.  I feel obligated to tip 10% because servers are paid such low wages.
...

True, but wages (regardless of who's paying them) result from actually working, and this waitress clearly was not doing her job.

I've never been a waitress, but sites like this one have taught me that when things like this happen, especially since it was so widespread around the restaurant, that blaming the waitress is not necessarily fair - the kitchen could have messed up; or management could have had the waitress doing the job of 3 people; I don't think it is fair to put the blame 100% on the waitress.

"The test of good manners is to be patient with bad ones" - Solomon ibn Gabirol

#### Pen^2

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #4372 on: June 27, 2013, 01:19:12 PM »
Tips are part of the server's wages and I want her to still get paid.  I feel obligated to tip 10% because servers are paid such low wages.
...

True, but wages (regardless of who's paying them) result from actually working, and this waitress clearly was not doing her job.

POD. If the waitress is apologetic, polite, and otherwise fine, then she gets tipped. If the waitress is rude, lazy, etc. then she doesn't get tipped as much, or at all if it's really bad. Poor food and dining conditions aren't necessarily her fault.

I've never been a waitress, but sites like this one have taught me that when things like this happen, especially since it was so widespread around the restaurant, that blaming the waitress is not necessarily fair - the kitchen could have messed up; or management could have had the waitress doing the job of 3 people; I don't think it is fair to put the blame 100% on the waitress.

Exactly. If the food is bad but the waitress is attentive, apologetic, and polite, then she's worked hard and gets a tip. If she is rude, lazy, or dismissive, then she gets a small tip or none at all. She can't control the kitchen and dining conditions entirely.
« Last Edit: June 27, 2013, 01:25:06 PM by Pen^2 »

#### Redneck Gravy

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #4373 on: June 27, 2013, 01:31:41 PM »
I don't think it was ALL the server's fault - yet, she should have still refilled our drinks, provided the complimentary muffins and asked about dessert.

And a good server would have been to the table to explain the delay and/or at least apologized for the long wait.

I have filled out the survey with my contact information so CB could contact me.  If they do great, if not I plan to follow up on my complaint.

#### Shalamar

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #4374 on: June 27, 2013, 01:44:46 PM »
Quote
it wasn't hot like it just came out of the kitchen

Bingo.  I bet your food got made when it should have, but the waitress forgot about you and left the food where it was.

#### jedikaiti

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #4375 on: June 27, 2013, 02:03:19 PM »
Cracker Barrel - Abilene, TX

We always time our trips to hit there around a meal time, everyone in our family loves Cracker Barrel and until recently did not have one close to us.

Sunday afternoon - 5:20 pm arrive for dinner.  They are not packed and that's unusual and it should have been a warning.  We were seated immediately.

At 5:40 I flagged down a waitress to try and take our order (we had not been served water nor our drink order taken).  She was not our server but would find ours.  The table next to us immediately commented that they had to flag down a server to order also and were still waiting on their check.  (2nd Red flag!)

At 5:45 our server took our drink and food order.  Drinks arrived a few minutes later.  At 6:15 having not seen our server again, I went in search of the manager.  At 6:20 the front cashier paged him and I explained the situation to him and showed him where we were sitting, he immediately brought us a plate of biscuits & muffins.  At 6:40 our food arrived.  Except for my fried chicken livers, everything ordered should have been premade - their famous roast beef, macaroni & cheese, potato casserole and applesauce.  I don't see what the delay might have been and then our food was not HOT, it was warm and it was edible but it wasn't hot like it just came out of the kitchen.

In the meanwhile, two tables that had come in, gave up and left after several minutes of trying to get a server to take their orders.  Also, the table two up from us had the manager comp their dinner they were so unhappy and loudly let him know. (bright red blanket waving in the breeze!)

We saw our server again at 7:00 when she dropped off our ticket.  Now we wanted dessert but at that point, rather than wait longer for poor service I just wanted to be back on the road.  When I checked out the cashier asked if everything had been resolved and I said, "well we did finally get our food, it wasn't hot but it was edible.  And having now been here over an hour and a half we are getting back on the road."  She gave me my ticket with the survey information attached and we left.  I had her close out the amount on my credit card and tipped my waitress in cash 10% only.  I am usually at least 15% but not for that crappy service.

I filled out the survey online and detailed the exact sequence of events.  We won't stop there again.  It may have been a one time only bad experience but we have a CB closer to us now that likes our business and takes good care of us.  There are plenty of places in Abilene that will be happy to see us and take our money while providing good service, so we will stop elsewhere next time we pass through there.   I have never had bad service at Cracker Barrel until this one experience.

^^ now this is where i don't understand tipping,  why would you tip at all after such awful service?

I agree.  I wouldn't have left ANY tip.

I concur. Or else I would have left a REALLY small cash tip, so the server knows it wasn't an accident. For that lousy service, 10% was far too much.
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#### nayberry

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #4376 on: June 27, 2013, 02:07:02 PM »
Cracker Barrel - Abilene, TX

We always time our trips to hit there around a meal time, everyone in our family loves Cracker Barrel and until recently did not have one close to us.

Sunday afternoon - 5:20 pm arrive for dinner.  They are not packed and that's unusual and it should have been a warning.  We were seated immediately.

At 5:40 I flagged down a waitress to try and take our order (we had not been served water nor our drink order taken).  She was not our server but would find ours.  The table next to us immediately commented that they had to flag down a server to order also and were still waiting on their check.  (2nd Red flag!)

At 5:45 our server took our drink and food order.  Drinks arrived a few minutes later.  At 6:15 having not seen our server again, I went in search of the manager.  At 6:20 the front cashier paged him and I explained the situation to him and showed him where we were sitting, he immediately brought us a plate of biscuits & muffins.  At 6:40 our food arrived.  Except for my fried chicken livers, everything ordered should have been premade - their famous roast beef, macaroni & cheese, potato casserole and applesauce.  I don't see what the delay might have been and then our food was not HOT, it was warm and it was edible but it wasn't hot like it just came out of the kitchen.

In the meanwhile, two tables that had come in, gave up and left after several minutes of trying to get a server to take their orders.  Also, the table two up from us had the manager comp their dinner they were so unhappy and loudly let him know. (bright red blanket waving in the breeze!)

We saw our server again at 7:00 when she dropped off our ticket.  Now we wanted dessert but at that point, rather than wait longer for poor service I just wanted to be back on the road.  When I checked out the cashier asked if everything had been resolved and I said, "well we did finally get our food, it wasn't hot but it was edible.  And having now been here over an hour and a half we are getting back on the road."  She gave me my ticket with the survey information attached and we left.  I had her close out the amount on my credit card and tipped my waitress in cash 10% only.  I am usually at least 15% but not for that crappy service.

I filled out the survey online and detailed the exact sequence of events.  We won't stop there again.  It may have been a one time only bad experience but we have a CB closer to us now that likes our business and takes good care of us.  There are plenty of places in Abilene that will be happy to see us and take our money while providing good service, so we will stop elsewhere next time we pass through there.   I have never had bad service at Cracker Barrel until this one experience.

^^ now this is where i don't understand tipping,  why would you tip at all after such awful service?

I agree.  I wouldn't have left ANY tip.

I concur. Or else I would have left a REALLY small cash tip, so the server knows it wasn't an accident. For that lousy service, 10% was far too much.

isn't leaving 1 cent or a dime meant to show displeasure at service?  (source - http://waiterrant.net/  suitable for work but can be sweary on the older posts)

#### stargazer

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #4377 on: July 01, 2013, 10:20:12 AM »
Miss Tickle, that is insane. I mean holy flying fresh coprolites.

When I was newly married Sears let DH use my account without permission. I opened a bill where the charges were listed as overdue,
I do not understand. Miss Tickle was married. They should have had the charge on a bill before it went overdue/to collections so it should have been settled before it went overdue between Mr. and Ms. Tickle if it needed to be.

I'm sorry there is so much stress here, but I just don't get the problem. Thank you for explaining this to me - and please be nice to me.
Luci,
I think the upsetting part of it was that the cardholder had not authorized anyone else to use the card. A person should not be able to go into a store and use a card by saying, 'It's my wife's.'
The store couldn't know for sure that they were married, nor could the store know if they had recently split up. If the only authorized user on the account is the wife, a clerk shouldn't just assume that it would be OK to let a man saying he's her husband, use her card.
I kinda wonder if hubby realized he screwed up and hid the first bill. Maybe intended to pay it himself and then forgot about it.
Well, I know I've been guilty of delaying the opening of bills because I knew there weren't charges on there, even though I know I should be checking just to make sure everything says what it's supposed to say. Maybe that's what happened here; she "knew" there was a zero balance so she set it aside for later, then only found out about DH's charges after the second bill came.