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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2994942 times)

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Twik

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4380 on: July 29, 2013, 04:20:17 PM »
Are you sure you didn't end up at LaGuardia by mistake?
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shhh its me

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4381 on: July 29, 2013, 04:54:42 PM »
Because she wasn't aware that it was meant to be a collectible and that writing on a receipt +bag over the comic would do so much damage?


The way she went at it with pushing for a 10 and actually writting it would be borderline for me.
Telling people about the survey is fine, joking about the buyers giving a ten is fine, actually writting it is a bit too much.

At one place I worked we were required by our district manager to specifically request top scores and to write it on the receipts. So it might have been the cashier being too pushy or it might have been a corporate requirement.

That doesn't make it okay to push for high scores, but it does mean that the wrong person can get blamed.
My dd worked retail and was required to point out the survey and required to ask for a 10. Failing to do so would get the employee a reprimand. Failing to do so five times would get the employee fired.

Which would be counterproductive for me, because I pretty much automatically downgrade anyone who asks for a 10.

Rob
You need to keep in mind that you're punishing the cashier for doing as they are required.

This is another old one but I wanted to share my experience why a service rep would push for a 10.

My company actually use a 1-5 system
5=excellent
4= above average
3=average
2= below average
1= unsatisfactory
was what the questioner said but in the companies mind 5=satisfactory 4=unsatisfactory 3= wow you need to be retrained now 2= what did you do burn their house down 1= after you burnt down their house you obviously stomped on their kittens and insulted their children.

a review with eight 5 and two 4s would cause a meeting
any threes meant explaining and retraining
2s or 1  on 2 reviews could get a person fired on the spot if the explanation wasn't good enough

also the average of their scores effected people pay. Someone with consistent 4s and 3 could eventually be fired because it brought down the average for the location too much. Now sane people would normally think reviewing someone as at a minimum average and mostly above average was a good review. So when people push for the highest number I either decline the rewiew or give them the high number.  I used to explain the basics to the customers 5= pass 4= fail , if you want to "pass " me you need to grade me a 5. 

Cami

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4382 on: July 29, 2013, 04:58:37 PM »
Minneapolis airport. The story is too long and boring, but suffice to say that after the way they treated us (and the rest of our plane full of passengers who had a near-emergency landing at Heathrow, which was unnerving, followed by many hours of delays, leading to us getting in very very late and almost everyone missing their connections), I will never fly into that airport again. The inability to get an accurate answer about basic things like where we might find food, which I'd consider a basic and no doubt common question was simply astonishing. God forbid anyone might have had a medical condition requiring eating -- like say, being human. The snotty attitudes on top of the ignorance was mind-boggling.

Was is airport staff or employees of the airline who were less than helpful to you?
Airport staff.  Delta wasn't helpful in the slightest in terms of rebooking us, but it was the airport staff who were really mind-boggling in their lack of knowledge. For example -- I asked at the info booth, "What time do the restaurants in the airport close?" "I don't know."   One airport staffer told us to go "here" to spend the night, another told us to go "there", still another told us to go "some other place". It just went on and on and after you've now been up for over 30 hours straight with only one airline meal, you're not really equipped to handle the confusion.

PastryGoddess

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4383 on: July 29, 2013, 05:48:13 PM »
Minneapolis airport. The story is too long and boring, but suffice to say that after the way they treated us (and the rest of our plane full of passengers who had a near-emergency landing at Heathrow, which was unnerving, followed by many hours of delays, leading to us getting in very very late and almost everyone missing their connections), I will never fly into that airport again. The inability to get an accurate answer about basic things like where we might find food, which I'd consider a basic and no doubt common question was simply astonishing. God forbid anyone might have had a medical condition requiring eating -- like say, being human. The snotty attitudes on top of the ignorance was mind-boggling.

Was is airport staff or employees of the airline who were less than helpful to you?
Airport staff.  Delta wasn't helpful in the slightest in terms of rebooking us, but it was the airport staff who were really mind-boggling in their lack of knowledge. For example -- I asked at the info booth, "What time do the restaurants in the airport close?" "I don't know."   One airport staffer told us to go "here" to spend the night, another told us to go "there", still another told us to go "some other place". It just went on and on and after you've now been up for over 30 hours straight with only one airline meal, you're not really equipped to handle the confusion.

yeesh!

ladyknight1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4384 on: July 30, 2013, 08:20:36 AM »
Two weeks ago, DH and I went out for our 19th anniversary of being a couple. We went to see a movie, I had bought the tickets earlier via the Fandango app. I had no trouble getting the passes printed at the terminal, then giving them to the ticket taker, but once we got to the concession stand, it was a nightmare.

The concession stand had two people manning registers, a manager, and a floater who was filling orders and helping. We placed our order, then waited and waited. Because I had ordered popcorn, I wanted napkins. The napkin dispensers were empty. I told the man who was "helping" me, who looked at me like he didn't know where to get more. I then steadily increased my volume from low to moderate and asked for the manager. How do you not know where napkins are kept? He seemed to want us to go away, so he could "help" the next person even though we didn't have our items yet. Finally, DH went into the restroom and got paper towels for us. Sheesh.  :(

So when we went Sunday to see RED 2, we went to a different theater and operator. They had plenty of napkins.  :P
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Cami

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4385 on: July 30, 2013, 09:37:38 AM »
Are you sure you didn't end up at LaGuardia by mistake?
Haha! I'd rather end up in LaGuardia than the Delta counters at JFK.

ica171

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4386 on: July 30, 2013, 09:43:58 AM »
Two weeks ago, DH and I went out for our 19th anniversary of being a couple. We went to see a movie, I had bought the tickets earlier via the Fandango app. I had no trouble getting the passes printed at the terminal, then giving them to the ticket taker, but once we got to the concession stand, it was a nightmare.

The concession stand had two people manning registers, a manager, and a floater who was filling orders and helping. We placed our order, then waited and waited. Because I had ordered popcorn, I wanted napkins. The napkin dispensers were empty. I told the man who was "helping" me, who looked at me like he didn't know where to get more. I then steadily increased my volume from low to moderate and asked for the manager. How do you not know where napkins are kept? He seemed to want us to go away, so he could "help" the next person even though we didn't have our items yet. Finally, DH went into the restroom and got paper towels for us. Sheesh.  :(

So when we went Sunday to see RED 2, we went to a different theater and operator. They had plenty of napkins.  :P

A while ago, DH and I went to see a movie. When you have three young kids, going out alone for a few hours takes a decent amount of coordination, plus I was nursing at the time so there was that to plan for, etc. We went, got our tickets, sat down and waited for the movie to start, and...the wrong movie played. We hadn't looked at our tickets after we bought them to verify the title, because why should we need to? But the clerk had sold us tickets for a movie that had the same word in the title but was not anything we were even remotely interested in seeing. We went and got a refund (the manager didn't even apologize, just gave us our money back without a word), but the next showing for our movie was in three hours. We ended up going to a different theater and seeing the original movie, and we will never go back to the first theater. Listening for key words when you're selling movie tickets is not even close to a good way to do your job.

Barney girl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4387 on: July 30, 2013, 11:39:18 AM »
I had similar with people not listening to key words. I had a visitor from Germany staying with me recently while another German was staying with others in the town. I'd picked them both up from the airport, but had said that I wouldn't be able to take them back because of work commitments (it's a four hour round trip). I found trains for them and, as the connections were tight, suggested they would be safer catching the train which went an hour earlier. Normally if I'm buying tickets I would buy on-line, but in this case as she was paying we went to the station the day before and I did the talking as, although her English is good, this was simpler.
I asked for two single tickets to Birmingham International for the relevant time.
What day did we want to come back?
Reminded her I'd said single tickets. I then asked if the trains from Birmingham New Street [the main line station] to the airport are frequent, as it had occurred to me that if the connections worked out my friends could spend the extra time in Birmingham, rather than hanging around the airport. She confirmed they were. She then told us the price for the two tickets.
My friend paid and I had some query, about the airport train, at which point the woman in the ticket office told me that the price she'd given was to Birmingham New Street, not the airport. When I reminded her I'd said International she put the blame back on me saying I'd then asked about the trains from New Street, so she had assumed we didn't need the tickets to include travel from New Street to International.
So, in the course of a simple transaction she hadn't listened when I'd said single, not return, and had sold tickets to the wrong destination.
I did double check that she had the day right, but fortunately that was OK.

CakeBeret

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4388 on: July 30, 2013, 01:21:43 PM »
A local dealership.

My brother is an auto mechanic and works at an auto parts store. Our grandmother's car needs work, and my brother was going to take a look at it. He needed a copy of the owner's manual for her car, and since her car is old and unpopular, he couldn't find a manual anywhere but a dealership. He called the dealership from his work phone to purchase a manual. I was lucky enough to listen to his call with the MANAGER of the dealership:

Dealership: I can't sell you a manual.
Bro: Why?
Dealer: Because you're a competitor.
Bro: What? I work at an auto parts store but I just want to fix my grandmother's car.
Dealer: Well, I can't sell you the manual.
Bro: I don't understand why.
Dealer: You work for a competitor and you're not the owner of the car.
Bro: So? I just want to buy a manual for my grandmother, who owns the car.
Dealer: We can only sell manuals to the person who owns the car.
Bro: If I have my grandmother call to buy a manual, will you sell it to her?
Dealer: No. You could be trying to scam us. You *do* work for a competitor.
Bro: Are you accusing me of lying?
Dealer: You might be.
Bro: So, because I work for an auto parts store, my grandma can't have a manual for her car?
Dealer: That's correct. It's a *car manufacturer* mandate and we can't do anything about it.
Bro: That's bull hockey, I used to work for *car manufacturer* and there's no such rule.
Dealer: I'm still not going to sell you the manual.

Miraculously enough, the dealership in the next town over had no problem selling Bro the manual, and even mailed it to him for free.

It's not like owner's manuals contain trade secrets or anything either. ::)
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RegionMom

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4389 on: July 30, 2013, 03:47:52 PM »
Huh.  When our washing machine went wonky, DH found the relevant pages of the manual to fix it by searching on-line.

now, a car is a bit bigger, but  I have to wonder what trade secrets the manager thought he was guarding!
Fear is temporary...Regret is forever.

Jocelyn

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4390 on: July 30, 2013, 07:23:14 PM »
Huh.  When our washing machine went wonky, DH found the relevant pages of the manual to fix it by searching on-line.

now, a car is a bit bigger, but  I have to wonder what trade secrets the manager thought he was guarding!
The trade secret that he is a big, fat, lying, horses' behind.  >:D

gramma dishes

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4391 on: July 30, 2013, 08:29:54 PM »
...  I have to wonder what trade secrets the manager thought he was guarding!

The trade secret he was guarding was "If I won't give you the information on how to fix it or how to get the parts to fix it, then you'll have to bring the car to me to get it repaired and I will charge your Dear Grandmother a trillion times cost.  Just think of the money I'll lose if I just hand over the manual!  That's my trade secret way of getting rich off of little old ladies.  You can't expect me to give that up!"

Snooks

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4392 on: August 03, 2013, 06:01:32 PM »
I had similar with people not listening to key words. I had a visitor from Germany staying with me recently while another German was staying with others in the town. I'd picked them both up from the airport, but had said that I wouldn't be able to take them back because of work commitments (it's a four hour round trip). I found trains for them and, as the connections were tight, suggested they would be safer catching the train which went an hour earlier. Normally if I'm buying tickets I would buy on-line, but in this case as she was paying we went to the station the day before and I did the talking as, although her English is good, this was simpler.
I asked for two single tickets to Birmingham International for the relevant time.
What day did we want to come back?
Reminded her I'd said single tickets. I then asked if the trains from Birmingham New Street [the main line station] to the airport are frequent, as it had occurred to me that if the connections worked out my friends could spend the extra time in Birmingham, rather than hanging around the airport. She confirmed they were. She then told us the price for the two tickets.
My friend paid and I had some query, about the airport train, at which point the woman in the ticket office told me that the price she'd given was to Birmingham New Street, not the airport. When I reminded her I'd said International she put the blame back on me saying I'd then asked about the trains from New Street, so she had assumed we didn't need the tickets to include travel from New Street to International.
So, in the course of a simple transaction she hadn't listened when I'd said single, not return, and had sold tickets to the wrong destination.
I did double check that she had the day right, but fortunately that was OK.

This reminds me of my local station, I needed to renew my railcard which gives me money off travel but isn't a ticket.  I queued up in the very long queue got to the front of the line where on each window they have leaflet holders full of the application forms for these cards and when I said "I need to renew my railcard" the reply was "You can't do that here you need to go to the travel centre, go outside and turn right then left".  I had left plenty of time to get the train (my parents were getting on at the next stop to meet me) but that little palaver meant I was bolting for the train which of course was on the furthest away platform.  Luckily the man in the travel centre was very efficient and I managed to jump the queue slightly by picking up a ticket which had been abandoned.

Cherry91

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4393 on: August 08, 2013, 10:57:44 AM »
Not a shop but a company:

When I was about 17, my parents gave me a beautiful new laptop. It worked for everyone - one less person on the family computer, I could do schoolwork on it and so on. It came with a year's free McCaffrey's antivirus and firewall on it.

A year passes, and McCaffrey send me an email telling me that I need to pay for another year's protection (I didn't know as much about computers as I do now). However, being a mostly online company, they wanted the payment done by card, so I asked my father to put the payment on his card and I'd give him the money.

Fast forward another year, and I get an email from them telling me that they'd taken the next year's payment from the card I'd paid with! Without even consulting me or asking my consent! I was at university by this point, so I had to ring my father up the second I received the email to tell him that he hadn't been the victim of credit card fraud and shouldn't cut up his card.  >:(

Turns out, McCaffrey sets all its customers's accounts to just take the next installment out of their bank account as default, doesn't tell the customers that this is the current set up and makes it really difficult to change your account settings to stop it happening. I had them delete my account, and I will never use them again as long as I live.
All will be well, and all manner of things will be well.

MariaE

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4394 on: August 08, 2013, 12:16:05 PM »
Not a shop but a company:

When I was about 17, my parents gave me a beautiful new laptop. It worked for everyone - one less person on the family computer, I could do schoolwork on it and so on. It came with a year's free McCaffrey's antivirus and firewall on it.

A year passes, and McCaffrey send me an email telling me that I need to pay for another year's protection (I didn't know as much about computers as I do now). However, being a mostly online company, they wanted the payment done by card, so I asked my father to put the payment on his card and I'd give him the money.

Fast forward another year, and I get an email from them telling me that they'd taken the next year's payment from the card I'd paid with! Without even consulting me or asking my consent! I was at university by this point, so I had to ring my father up the second I received the email to tell him that he hadn't been the victim of credit card fraud and shouldn't cut up his card.  >:(

Turns out, McCaffrey sets all its customers's accounts to just take the next installment out of their bank account as default, doesn't tell the customers that this is the current set up and makes it really difficult to change your account settings to stop it happening. I had them delete my account, and I will never use them again as long as I live.

That's pretty standard. I always assume this is the case when I purchase any kind of subscription online.
 
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