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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2459753 times)

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Barney girl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4410 on: July 30, 2013, 11:39:18 AM »
I had similar with people not listening to key words. I had a visitor from Germany staying with me recently while another German was staying with others in the town. I'd picked them both up from the airport, but had said that I wouldn't be able to take them back because of work commitments (it's a four hour round trip). I found trains for them and, as the connections were tight, suggested they would be safer catching the train which went an hour earlier. Normally if I'm buying tickets I would buy on-line, but in this case as she was paying we went to the station the day before and I did the talking as, although her English is good, this was simpler.
I asked for two single tickets to Birmingham International for the relevant time.
What day did we want to come back?
Reminded her I'd said single tickets. I then asked if the trains from Birmingham New Street [the main line station] to the airport are frequent, as it had occurred to me that if the connections worked out my friends could spend the extra time in Birmingham, rather than hanging around the airport. She confirmed they were. She then told us the price for the two tickets.
My friend paid and I had some query, about the airport train, at which point the woman in the ticket office told me that the price she'd given was to Birmingham New Street, not the airport. When I reminded her I'd said International she put the blame back on me saying I'd then asked about the trains from New Street, so she had assumed we didn't need the tickets to include travel from New Street to International.
So, in the course of a simple transaction she hadn't listened when I'd said single, not return, and had sold tickets to the wrong destination.
I did double check that she had the day right, but fortunately that was OK.

CakeBeret

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4411 on: July 30, 2013, 01:21:43 PM »
A local dealership.

My brother is an auto mechanic and works at an auto parts store. Our grandmother's car needs work, and my brother was going to take a look at it. He needed a copy of the owner's manual for her car, and since her car is old and unpopular, he couldn't find a manual anywhere but a dealership. He called the dealership from his work phone to purchase a manual. I was lucky enough to listen to his call with the MANAGER of the dealership:

Dealership: I can't sell you a manual.
Bro: Why?
Dealer: Because you're a competitor.
Bro: What? I work at an auto parts store but I just want to fix my grandmother's car.
Dealer: Well, I can't sell you the manual.
Bro: I don't understand why.
Dealer: You work for a competitor and you're not the owner of the car.
Bro: So? I just want to buy a manual for my grandmother, who owns the car.
Dealer: We can only sell manuals to the person who owns the car.
Bro: If I have my grandmother call to buy a manual, will you sell it to her?
Dealer: No. You could be trying to scam us. You *do* work for a competitor.
Bro: Are you accusing me of lying?
Dealer: You might be.
Bro: So, because I work for an auto parts store, my grandma can't have a manual for her car?
Dealer: That's correct. It's a *car manufacturer* mandate and we can't do anything about it.
Bro: That's bull hockey, I used to work for *car manufacturer* and there's no such rule.
Dealer: I'm still not going to sell you the manual.

Miraculously enough, the dealership in the next town over had no problem selling Bro the manual, and even mailed it to him for free.

It's not like owner's manuals contain trade secrets or anything either. ::)
"From a procrastination standpoint, today has been wildly successful."

RegionMom

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4412 on: July 30, 2013, 03:47:52 PM »
Huh.  When our washing machine went wonky, DH found the relevant pages of the manual to fix it by searching on-line.

now, a car is a bit bigger, but  I have to wonder what trade secrets the manager thought he was guarding!
Fear is temporary...Regret is forever.

Jocelyn

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4413 on: July 30, 2013, 07:23:14 PM »
Huh.  When our washing machine went wonky, DH found the relevant pages of the manual to fix it by searching on-line.

now, a car is a bit bigger, but  I have to wonder what trade secrets the manager thought he was guarding!
The trade secret that he is a big, fat, lying, horses' behind.  >:D

gramma dishes

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4414 on: July 30, 2013, 08:29:54 PM »
...  I have to wonder what trade secrets the manager thought he was guarding!

The trade secret he was guarding was "If I won't give you the information on how to fix it or how to get the parts to fix it, then you'll have to bring the car to me to get it repaired and I will charge your Dear Grandmother a trillion times cost.  Just think of the money I'll lose if I just hand over the manual!  That's my trade secret way of getting rich off of little old ladies.  You can't expect me to give that up!"

Snooks

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4415 on: August 03, 2013, 06:01:32 PM »
I had similar with people not listening to key words. I had a visitor from Germany staying with me recently while another German was staying with others in the town. I'd picked them both up from the airport, but had said that I wouldn't be able to take them back because of work commitments (it's a four hour round trip). I found trains for them and, as the connections were tight, suggested they would be safer catching the train which went an hour earlier. Normally if I'm buying tickets I would buy on-line, but in this case as she was paying we went to the station the day before and I did the talking as, although her English is good, this was simpler.
I asked for two single tickets to Birmingham International for the relevant time.
What day did we want to come back?
Reminded her I'd said single tickets. I then asked if the trains from Birmingham New Street [the main line station] to the airport are frequent, as it had occurred to me that if the connections worked out my friends could spend the extra time in Birmingham, rather than hanging around the airport. She confirmed they were. She then told us the price for the two tickets.
My friend paid and I had some query, about the airport train, at which point the woman in the ticket office told me that the price she'd given was to Birmingham New Street, not the airport. When I reminded her I'd said International she put the blame back on me saying I'd then asked about the trains from New Street, so she had assumed we didn't need the tickets to include travel from New Street to International.
So, in the course of a simple transaction she hadn't listened when I'd said single, not return, and had sold tickets to the wrong destination.
I did double check that she had the day right, but fortunately that was OK.

This reminds me of my local station, I needed to renew my railcard which gives me money off travel but isn't a ticket.  I queued up in the very long queue got to the front of the line where on each window they have leaflet holders full of the application forms for these cards and when I said "I need to renew my railcard" the reply was "You can't do that here you need to go to the travel centre, go outside and turn right then left".  I had left plenty of time to get the train (my parents were getting on at the next stop to meet me) but that little palaver meant I was bolting for the train which of course was on the furthest away platform.  Luckily the man in the travel centre was very efficient and I managed to jump the queue slightly by picking up a ticket which had been abandoned.

Cherry91

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4416 on: August 08, 2013, 10:57:44 AM »
Not a shop but a company:

When I was about 17, my parents gave me a beautiful new laptop. It worked for everyone - one less person on the family computer, I could do schoolwork on it and so on. It came with a year's free McCaffrey's antivirus and firewall on it.

A year passes, and McCaffrey send me an email telling me that I need to pay for another year's protection (I didn't know as much about computers as I do now). However, being a mostly online company, they wanted the payment done by card, so I asked my father to put the payment on his card and I'd give him the money.

Fast forward another year, and I get an email from them telling me that they'd taken the next year's payment from the card I'd paid with! Without even consulting me or asking my consent! I was at university by this point, so I had to ring my father up the second I received the email to tell him that he hadn't been the victim of credit card fraud and shouldn't cut up his card.  >:(

Turns out, McCaffrey sets all its customers's accounts to just take the next installment out of their bank account as default, doesn't tell the customers that this is the current set up and makes it really difficult to change your account settings to stop it happening. I had them delete my account, and I will never use them again as long as I live.
All will be well, and all manner of things will be well.

MariaE

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4417 on: August 08, 2013, 12:16:05 PM »
Not a shop but a company:

When I was about 17, my parents gave me a beautiful new laptop. It worked for everyone - one less person on the family computer, I could do schoolwork on it and so on. It came with a year's free McCaffrey's antivirus and firewall on it.

A year passes, and McCaffrey send me an email telling me that I need to pay for another year's protection (I didn't know as much about computers as I do now). However, being a mostly online company, they wanted the payment done by card, so I asked my father to put the payment on his card and I'd give him the money.

Fast forward another year, and I get an email from them telling me that they'd taken the next year's payment from the card I'd paid with! Without even consulting me or asking my consent! I was at university by this point, so I had to ring my father up the second I received the email to tell him that he hadn't been the victim of credit card fraud and shouldn't cut up his card.  >:(

Turns out, McCaffrey sets all its customers's accounts to just take the next installment out of their bank account as default, doesn't tell the customers that this is the current set up and makes it really difficult to change your account settings to stop it happening. I had them delete my account, and I will never use them again as long as I live.

That's pretty standard. I always assume this is the case when I purchase any kind of subscription online.
 
Dane by birth, Kiwi by choice

Outdoor Girl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4418 on: August 08, 2013, 12:24:02 PM »
I think the company is called 'McAfee'.  I agree that it is pretty standard way to operate.  Doesn't mean it is right.  It is one of the main reasons I won't sign up with a particular dating service.  If you don't cancel, they just keep charging you.

I will never deal with Norton AV again.  I don't think I actually paid for it but it was a complete pain.  It was a total pig and completely bogged down my computer and then when I tried to remove it, I had a really hard time doing so.  I ended up taking it to my computer guy to have it removed.
After cleaning out my Dad's house, I have this advice:  If you haven't used it in a year, throw it out!!!!.
Ontario

Shoo

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4419 on: August 08, 2013, 01:02:10 PM »
I think the company is called 'McAfee'.  I agree that it is pretty standard way to operate.  Doesn't mean it is right.  It is one of the main reasons I won't sign up with a particular dating service.  If you don't cancel, they just keep charging you.

I will never deal with Norton AV again.  I don't think I actually paid for it but it was a complete pain.  It was a total pig and completely bogged down my computer and then when I tried to remove it, I had a really hard time doing so.  I ended up taking it to my computer guy to have it removed.

This is one that frequently gets included in the software packages that new computers come with, and it is a BEAR to try and get rid of.  We actually had a subscription to Norton once upon a time, but never again.  Once it's on your computer, it's like you're infected with it. 

MrTango

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4420 on: August 08, 2013, 01:26:31 PM »
I think the company is called 'McAfee'.  I agree that it is pretty standard way to operate.  Doesn't mean it is right.  It is one of the main reasons I won't sign up with a particular dating service.  If you don't cancel, they just keep charging you.

I will never deal with Norton AV again.  I don't think I actually paid for it but it was a complete pain.  It was a total pig and completely bogged down my computer and then when I tried to remove it, I had a really hard time doing so.  I ended up taking it to my computer guy to have it removed.

I had Norton on my old desktop computer.  It was free because they had a deal with my college (I was still in school when in installed it), and the never tried to charge me for updates.  It was a major memory hog, and there were numerous occasions where I had to force-stop the process in order to get any real work done on the computer.

Now, I use Kaspersky (~$40/year) on my laptop and MS Security Essentials (Free) on my current desktop PC and my tablet PC.

Outdoor Girl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4421 on: August 08, 2013, 01:48:37 PM »
I use AVG Free on a laptop that is used minimally on the internet (for work as secretary of my union local).  My personal laptop is a Mac so I don't have anything there.

I turned my computer guy onto AVG Free and he now recommends it for people who aren't doing heavy duty stuff on their computers.
After cleaning out my Dad's house, I have this advice:  If you haven't used it in a year, throw it out!!!!.
Ontario

magicdomino

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4422 on: August 08, 2013, 02:15:21 PM »
I think the company is called 'McAfee'.  I agree that it is pretty standard way to operate.  Doesn't mean it is right.  It is one of the main reasons I won't sign up with a particular dating service.  If you don't cancel, they just keep charging you.

I will never deal with Norton AV again.  I don't think I actually paid for it but it was a complete pain.  It was a total pig and completely bogged down my computer and then when I tried to remove it, I had a really hard time doing so.  I ended up taking it to my computer guy to have it removed.

To add insult to injury, a virus got by Norton AV anyway.  I ended up taking the computer to a repair shop to get the hard drive wiped and reloaded.  The computer guy put AVG Free on it, and I added Malwarebytes, since it plays well with other antivirus programs.

gramma dishes

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4423 on: August 08, 2013, 02:51:57 PM »
I think the company is called 'McAfee'.  I agree that it is pretty standard way to operate.  Doesn't mean it is right.  It is one of the main reasons I won't sign up with a particular dating service.  If you don't cancel, they just keep charging you.

I will never deal with Norton AV again.  I don't think I actually paid for it but it was a complete pain.  It was a total pig and completely bogged down my computer and then when I tried to remove it, I had a really hard time doing so.  I ended up taking it to my computer guy to have it removed.

This is one that frequently gets included in the software packages that new computers come with, and it is a BEAR to try and get rid of.  We actually had a subscription to Norton once upon a time, but never again.  Once it's on your computer, it's like you're infected with it.
 

This.  Our computer had a three month trial period with Norton.  Our service provider used it's own free antivirus program.  The two kept fighting it out, so after just one month of Norton, I cancelled it. 

Guess what?  They had already billed me (after one month, remember) for month #4.  I called them about this and they agreed to reverse their charge.  Just to be sure, I called the credit card company and while I was explaining the situation to them they stopped me for a moment and said "Hmm ... yes, we see the charge, but they have just now added another month's fee!" 

I said hopefully, "Maybe they are giving me a credit like they said they would?"

"No, it's another months fee for Norton's service."

I said I would not pay either and Credit Card said they'd take care of it.  Apparently they did, because I heard nothing more about it.  And my computer ran MUCH more smoothly after that.

Morticia

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4424 on: August 08, 2013, 03:09:04 PM »
Is anyone else noticing the eerie similarity between major AV programs and the viruses they are supposed to protect you from?
Now our mom says she's changed her mind about the devil's brood, they may be evil so she thinks, but at least they're never rude...
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