Edelweiss soap company. My husband bought a lot of 12 bars of soap from them via tophatter.com. A friend sent me some of their soap a while back, so we know that I can use it. He told me to be on the lookout and I waited. And waited. And waited. Emails got no response at all. No one responded at all until I filed a dispute through tophatter and they told me to dispute via paypal to get our money back. No response then, but she did throw a badly packaged envelope in the mail 2 days after I filed with them. Problem - she mailed 5 bars instead of the 12 auctioned off and paid for. Still no response from our e-mails until paypal demanded that she refund the difference. No apology, nothing.
My feedback: This seller was paid on July 5, created a shipping label on July 14, @ then did not mail my package. My email was ignored and only when I finally disputed with PayPal was my package shipped - on August 14. The package only contained 5 of the 12 bars of soap I paid for.
No apology, nothing, just a badly packaged pack of soap. Overall, the responsiveness or lack thereof and the shoddy way this business is run keeps me from giving good feedback.