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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2454370 times)

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Reika

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4590 on: September 07, 2013, 05:02:18 PM »
One thing that always puzzles me about the "you can't use our bathroom" policy is when the store says "We don't have a bathroom."  Not "We don't have a bathroom for customers", but a lack of bathroom, period.  That can't be right, can it?

I worked in a small store in a dying mall that did not have an in-store restroom.  We had at tiny storage area and that was it.  I often worked open-to-close shifts and if I needed to go I had to put the gate down with a sign on it saying "Back in 10" and walk down the mall into one of those deserted-feeling hallways to use the mall's restroom.

Yepyep, I worked in a little closet of a store in a mall and had the same thing. Most of the stores, even the big ones, didn't have any bathrooms, not even for the employees. So running to the bathroom was never a simple thing.

LadyClaire

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4591 on: September 07, 2013, 05:15:58 PM »
One thing that always puzzles me about the "you can't use our bathroom" policy is when the store says "We don't have a bathroom."  Not "We don't have a bathroom for customers", but a lack of bathroom, period.  That can't be right, can it?

The store manager I worked for many years ago told us to tell customers we didn't have a bathroom. We did have a bathroom, but saying "we don't have one" tended to stop people from arguing that they should've been allowed to use it.

Jocelyn

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4592 on: September 07, 2013, 08:29:54 PM »

From the POV of a both a once retail manager and a sufferer of IBS...I am not losing my job because of your chronic illness but I will tell you where the closest public restroom is and hope you make it. 

That wouldn't change my resolve not to patronize your store. And yes, I've worked retail, and was told to tell customers that. But I knew, whenever I did, that we DID let customers use the staff bathroom from time to time. 
 
« Last Edit: September 07, 2013, 08:34:25 PM by Jocelyn »

Mental Magpie

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4593 on: September 07, 2013, 08:46:01 PM »

From the POV of a both a once retail manager and a sufferer of IBS...I am not losing my job because of your chronic illness but I will tell you where the closest public restroom is and hope you make it. 

That wouldn't change my resolve not to patronize your store. And yes, I've worked retail, and was told to tell customers that. But I knew, whenever I did, that we DID let customers use the staff bathroom from time to time.

Which is absolutely fine.  I'm just saying it won't change my resolve to not let you use my bathroom.  We NEVER let customers do it in my store.  Some people are willing to break some rules for some circumstances, others aren't.  It doesn't mean we're callous and unsympathetic, though.

Elfmama

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4594 on: September 07, 2013, 09:33:30 PM »
Let's not get so heated about the bathroom thing that this thread gets locked, OK?
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
Common sense is not a gift, but a curse.  Because then
you have to deal with all the people who don't have it.
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~

kherbert05

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4595 on: September 07, 2013, 09:45:14 PM »
Grammarnerd I have two similar stories

1. We were in a local chain TexMex place. Big family meal. I complain my coke tastes funny. I'm ignored. I keep complaining. Finally my Mimmi takes a sip - about the same time the guy at the next table complains his rum and coke has no kick. Mr. Sam (the waiter) and Mary Neil (the owner) apologize figure out the Bartenders were making the drinks for both tables and there was a mix up. They changed policies so that all "plain" sodas and virgin drinks had white napkins and all mixed drinks with soda or could be mistaken for a "kids drink" had red napkins. (Mary Neil told Dad -they were did business together)

2. National chain franchise. I think I was underaged again (I've been legal 3 times due to changing laws). But my cousins were in ELEMENTARY SCHOOL. We ordered Virgin Daiquiris. I run to the restroom come out the drinks and appetizer is on the table. The kids whisper they made a mistake these taste like Daddy's and Mommy's not ours.  The waitress  bartender, and Manager refuse to fix the problem. Our drinks are fine - until some collage girls complain about getting our virgin drinks. Then they remade their drinks. I paid for the served food but only the price of our virgin drinks, (wasn't trusting them not to tamper with our food) left - and called Dad and asked how to report them to the TABC. Dad called the agent in charge of the Galleria area - that place was under a microscope till they got busted serving underaged patrons. (Just hope they weren't 7 and 10 like my cousins). Never went back - they closed but so did a bunch of restaurants around there.
Don't Teach Them For Your Past. Teach Them For Their Future

JolieFille

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4596 on: September 08, 2013, 03:42:13 PM »
If I could not use FedEx ever again I wouldn't.  ; >:(

On Wednesday I had a very expensive package out for delivery. An Alienware computer. I waited. The guy shows up and starts digging about in his truck. Finally he looks at me, shrugs, and says he can't find it he'll be back later.

What?! Long conversation with customer support later and he shows back up in 20 minutes. He was pissed, and I could hear his supervisor on the phone and he didn't sound happy. I don't know what the issue was, I mean my box was only 20lbs and they load their truck in delivery order for the most part. I had no guarantee that he'd be back. He was even ruder when he took my ID # and saw that I'm pretty young and I could detect a bit of 'how can she afford this!?' attitude from him.   

siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4597 on: September 08, 2013, 04:14:54 PM »
If I could not use FedEx ever again I wouldn't.  ; >:(

On Wednesday I had a very expensive package out for delivery. An Alienware computer. I waited. The guy shows up and starts digging about in his truck. Finally he looks at me, shrugs, and says he can't find it he'll be back later.

What?! Long conversation with customer support later and he shows back up in 20 minutes. He was pissed, and I could hear his supervisor on the phone and he didn't sound happy. I don't know what the issue was, I mean my box was only 20lbs and they load their truck in delivery order for the most part. I had no guarantee that he'd be back. He was even ruder when he took my ID # and saw that I'm pretty young and I could detect a bit of 'how can she afford this!?' attitude from him.

I think the issue was the driver was lazy and couldn't be bothered to keep looking :) glad you got your package though!

VorFemme

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4598 on: September 08, 2013, 05:38:44 PM »
Reminds me of the video someone posted of a deliver driver tossing his new computer (monitor? big screen tv?) over the locked wrought iron gate into his driveway...instead of ringing for someone to come sign for it.....

I understand that it got a LOT of views on YouTube and the guy had his expensive equipment replaced by the delivery company....and that driver is no longer working for them.

But, seriously, why are they so over scheduled that they literally don't have thirty seconds to wait for someone to come to the door to sign for things?
« Last Edit: September 08, 2013, 05:43:31 PM by VorFemme »
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cattlekid

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4599 on: September 08, 2013, 06:13:13 PM »
Good question.  I have definitely had instances where a package has been dropped that didn't require signing and between the time the driver rings the doorbell and I get to the door (we don't have a big house), he is either literally RUNNING to his truck or is already in the truck and driving off. 

Reminds me of the video someone posted of a deliver driver tossing his new computer (monitor? big screen tv?) over the locked wrought iron gate into his driveway...instead of ringing for someone to come sign for it.....

I understand that it got a LOT of views on YouTube and the guy had his expensive equipment replaced by the delivery company....and that driver is no longer working for them.

But, seriously, why are they so over scheduled that they literally don't have thirty seconds to wait for someone to come to the door to sign for things?

siamesecat2965

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4600 on: September 08, 2013, 06:36:12 PM »
Good question.  I have definitely had instances where a package has been dropped that didn't require signing and between the time the driver rings the doorbell and I get to the door (we don't have a big house), he is either literally RUNNING to his truck or is already in the truck and driving off. 

Reminds me of the video someone posted of a deliver driver tossing his new computer (monitor? big screen tv?) over the locked wrought iron gate into his driveway...instead of ringing for someone to come sign for it.....

I understand that it got a LOT of views on YouTube and the guy had his expensive equipment replaced by the delivery company....and that driver is no longer working for them.

But, seriously, why are they so over scheduled that they literally don't have thirty seconds to wait for someone to come to the door to sign for things?

I call that the "ring and run' i live in an apt. Upstairs. You walk in my door, and along that wall is my couch, where I'm normally parked after work. UPS will buzz my apt, and i get up, open the door, and head down the stairs. 3 seconds tops. i open my door for teh package, and he's halfway down the sidewalk! thankfully, my complex is pretty safe and its only sitting there for maybe 30 seconds, but really?

BB-VA

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4601 on: September 08, 2013, 09:16:50 PM »
Reminds me of the video someone posted of a deliver driver tossing his new computer (monitor? big screen tv?) over the locked wrought iron gate into his driveway...instead of ringing for someone to come sign for it.....

I understand that it got a LOT of views on YouTube and the guy had his expensive equipment replaced by the delivery company....and that driver is no longer working for them.

But, seriously, why are they so over scheduled that they literally don't have thirty seconds to wait for someone to come to the door to sign for things?

The last FedEx package we got, the driver just attached the tag to the door.  Didn't knock and apparently didn't even take the package out of the truck.  My husband heard him and made it to the door in time to see him drive away.  I don't know what the problem was - the box was less than 3 pounds.
"The Universe puts us in places where we can learn. They are never easy places, but they are right. Wherever we are, it's the right place and the right time. Pain that sometimes comes is part of the process of constantly being born."
- Delenn to Sheridan: "Babylon 5 - Distant Star"

Amara

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4602 on: September 08, 2013, 10:42:00 PM »
Unfortunately for customers, UPS and FedEx drastically over schedule their drivers. I was once hired by FedEx--I only lasted about two weeks into training--and while their training videos stress how important it is to get another driver to help you load large and/or heavy packages the morning's load to rush simply doesn't allow that. Plus, drivers work alone. And at least at FedEx, although I am pretty sure UPS isn't different, the drivers are given detailed reports on how well they do every week. Heaven help them if they don't look good on paper.

norrina

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4603 on: September 08, 2013, 10:52:23 PM »
I live in a town home community with package acceptance. 9 a.m. - 6 p.m. Monday - Saturday there is someone in the office to receive delivery if a resident is not home to accept delivery personally. Usually the system works out well enough, although I don't always receive a delivery tag to know the office is holding a package for me unless I've been tracking it. On one particular day, however, I came home, just as the skies opened up in a torrential downpour that had been threatening all day, to see a cardboard box sitting in front of my door. No covered porch, no plastic bag, and not even remotely hidden (if it had been tucked behind the bush that it was leaning against it would have been at least partially protected from the elements, as well as not blatantly visible to the rest of the neighborhood, which seems to be fairly crime-free, but let's not tempt fate).

It was a delivery from FedEx. The shipment of saa paper (pressed flower paper) fans for our wedding. Luckily since I got home when I did I was able to rescue the shipment from the certain ruin it would have suffered had I been even 30 minutes later.



TeamBhakta

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4604 on: September 09, 2013, 12:28:08 AM »
Unfortunately for customers, UPS and FedEx drastically over schedule their drivers. I was once hired by FedEx--I only lasted about two weeks into training--and while their training videos stress how important it is to get another driver to help you load large and/or heavy packages the morning's load to rush simply doesn't allow that. Plus, drivers work alone. And at least at FedEx, although I am pretty sure UPS isn't different, the drivers are given detailed reports on how well they do every week. Heaven help them if they don't look good on paper.

You should see the "time savers" UPS came up with for my neighborhood + surrounding neighborhoods. They put a small shed in the parking lot of a local store, stick packages in it, drive off, another UPS driver shows up later and then gets into a golf cart sized vehicle to deliver the packages around the neighborhood. ??? Also, they bring trainees on some runs here, have the trainees sprints to the door with a package and immediately drive off without them. Then the trainees run down the street, get back on the truck, grab a package, get ditched again, rinse and repeat.  ::)