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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2568713 times)

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JolieFille

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4620 on: September 10, 2013, 11:50:40 AM »
If I could not use FedEx ever again I wouldn't.  ; >:(

On Wednesday I had a very expensive package out for delivery. An Alienware computer. I waited. The guy shows up and starts digging about in his truck. Finally he looks at me, shrugs, and says he can't find it he'll be back later.

What?! Long conversation with customer support later and he shows back up in 20 minutes. He was pissed, and I could hear his supervisor on the phone and he didn't sound happy. I don't know what the issue was, I mean my box was only 20lbs and they load their truck in delivery order for the most part. I had no guarantee that he'd be back. He was even ruder when he took my ID # and saw that I'm pretty young and I could detect a bit of 'how can she afford this!?' attitude from him.

I think the issue was the driver was lazy and couldn't be bothered to keep looking :) glad you got your package though!

Heard there was a big scam going with hard to get Wii units years ago.  Delivery drivers were faking delivery attempts and after the 3rd attempt the boxes were sent back to the seller.  Except the packages were never sent, they "disappeared" in the system.  Turns out delivery employees were taking them for personal use or resale.  The merchant was stuck making a claim or taking the loss.

I wonder if your driver was hoping to eventually make your Alien "his"  >:(.

And here I thought I was just being uncharitable having that thought.

I have to say after I got the box I was wondering the same thing. They don't use discreet boxes for that sort of computer.

My biggest worry was, the guy on the phone said that he had to come back since he never scanned the box. I was wondering if that's what he was doing while he was in there. It was seriously the strangest delivery experience I've had so far.

I honestly prefer ups or USPS. My mail lady will hand me any packages and the ups guy has been delivering to my house for years.

Ser Lucien Liliane

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4621 on: September 10, 2013, 08:27:54 PM »
GameStop is coming very, very, very, very close to being put on my "you do not deserve my business" list...they only aren't there because they are the ONLY place I can get specific games...

They have charged me $50 for absolutely nothing. I haven't ordered anything lately - all I have in is two preorders that don't even come out till next year! - I was never sent any sort of confirmation email, there's nothing in my order history. Just this sudden unexpected $50 charge that I never would have even KNOWN about if I hadn't tried to buy something tonight and had my card declined. I swear, I have never been this angry in my life.

I did contact them - I can't do it by phone unfortunately, so I had to go through their email form and I don't expect I'll get a response. I'm not sure what else I can do at this point, except see if I actually do end up receiving some sort of package. :-\

(And no, before anyone jumps to the scary conclusion, I'm positive no one's got my card info.)
"This is the kind of nonsense up with which I will not put."


NyaChan

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4622 on: September 10, 2013, 08:34:20 PM »
GameStop is coming very, very, very, very close to being put on my "you do not deserve my business" list...they only aren't there because they are the ONLY place I can get specific games...

They have charged me $50 for absolutely nothing. I haven't ordered anything lately - all I have in is two preorders that don't even come out till next year! - I was never sent any sort of confirmation email, there's nothing in my order history. Just this sudden unexpected $50 charge that I never would have even KNOWN about if I hadn't tried to buy something tonight and had my card declined. I swear, I have never been this angry in my life.

I did contact them - I can't do it by phone unfortunately, so I had to go through their email form and I don't expect I'll get a response. I'm not sure what else I can do at this point, except see if I actually do end up receiving some sort of package. :-\

(And no, before anyone jumps to the scary conclusion, I'm positive no one's got my card info.)

You should probably challenge the charge with your credit card company.  They'll look into it for you.

Jones

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4623 on: September 10, 2013, 08:35:38 PM »
GameStop is coming very, very, very, very close to being put on my "you do not deserve my business" list...they only aren't there because they are the ONLY place I can get specific games...

They have charged me $50 for absolutely nothing. I haven't ordered anything lately - all I have in is two preorders that don't even come out till next year! - I was never sent any sort of confirmation email, there's nothing in my order history. Just this sudden unexpected $50 charge that I never would have even KNOWN about if I hadn't tried to buy something tonight and had my card declined. I swear, I have never been this angry in my life.

I did contact them - I can't do it by phone unfortunately, so I had to go through their email form and I don't expect I'll get a response. I'm not sure what else I can do at this point, except see if I actually do end up receiving some sort of package. :-\

(And no, before anyone jumps to the scary conclusion, I'm positive no one's got my card info.)

You should probably challenge the charge with your credit card company.  They'll look into it for you.
It isn't time to update the annual membership is it?
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Ser Lucien Liliane

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4624 on: September 10, 2013, 08:48:24 PM »
GameStop is coming very, very, very, very close to being put on my "you do not deserve my business" list...they only aren't there because they are the ONLY place I can get specific games...

They have charged me $50 for absolutely nothing. I haven't ordered anything lately - all I have in is two preorders that don't even come out till next year! - I was never sent any sort of confirmation email, there's nothing in my order history. Just this sudden unexpected $50 charge that I never would have even KNOWN about if I hadn't tried to buy something tonight and had my card declined. I swear, I have never been this angry in my life.

I did contact them - I can't do it by phone unfortunately, so I had to go through their email form and I don't expect I'll get a response. I'm not sure what else I can do at this point, except see if I actually do end up receiving some sort of package. :-\

(And no, before anyone jumps to the scary conclusion, I'm positive no one's got my card info.)

You should probably challenge the charge with your credit card company.  They'll look into it for you.
It isn't time to update the annual membership is it?

No, I just renewed in May and that's only $15.

I'm giving them a couple days to respond, and then I'm going to go to the bank and let them raise holy Cain. I suppose the most annoying part is the bit of my mind that says "well, you might have had an order open..." when I darn well know I did NOT...
"This is the kind of nonsense up with which I will not put."


It's good to be Queen

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4625 on: September 10, 2013, 08:58:03 PM »
UPS MyChoice has been my lifesaver.  They send me a notification the day before I am supposed to get a package and I can either tell them where to leave it or tell them to hold it at the depot for pickup.  You sign up online and it is free.

BB-VA

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4626 on: September 10, 2013, 09:14:36 PM »
FedEx, in my experience, does a wonderful job delivering to businesses and in city settings.  But when you live 5 miles from the city limits and a tenth of a mile from the county road, not so much.  I also wish they would just give me a call and I'll pick up the package at the hub.

The absolute worst, IMO, is DHL.  At least FedEx can find my house!!

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MommyPenguin

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4627 on: September 10, 2013, 09:26:06 PM »
I feel sort of bad, sometimes, because I hear so many bad stories about delivery companies, and we have such good luck in general!  We order a *ton* of stuff from Amazon--we often have a delivery every few days.  They always arrive, safe, and in good condition.  FedEx, UPS, even the mail delivery. 

We did have an issue in our previous house with USPS, though.  We were working on the roof over the door and the gutters were removed, so the little outside mailbox would get wet.  When we went on vacation, we put a hold on our mail, asking them to hold it and then delivery it on Saturday.  They'd deliver it Friday, in the rain, and it would all get soaking wet.  So the next time, we were going to get home on Monday, so I asked them to deliver it on Wednesday, giving myself a buffer just in case.  Nope, didn't work.  They still delivered it on Monday (or maybe Saturday?) and it was soaking wet when we got home.  <sigh>  The next time I added like 4 days of buffer and it arrived the day after we got home, finally.
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PastryGoddess

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4628 on: September 10, 2013, 09:26:44 PM »
UPS MyChoice has been my lifesaver.  They send me a notification the day before I am supposed to get a package and I can either tell them where to leave it or tell them to hold it at the depot for pickup.  You sign up online and it is free.

What is this choice you speak of???

suzieQ

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4629 on: September 10, 2013, 10:11:21 PM »
UPS MyChoice has been my lifesaver.  They send me a notification the day before I am supposed to get a package and I can either tell them where to leave it or tell them to hold it at the depot for pickup.  You sign up online and it is free.

What is this choice you speak of???

I started to sign up but there is a fee if I want to have it delivered somewhere else. Read the terms of service carefully.

Slartibartfast

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4630 on: September 11, 2013, 12:08:37 AM »
I ordered something from Amazon which turned out to be not what I wanted, so I had to return it.  The only option was UPS - I don't think I've ever actually shipped anything from other than the post office, so I wouldn't know where to go.  Luckily, Amazon/UPS offered home pick-up - all I had to do was to have it in a box and they'd show up with a shipping label and everything, so it was free.  Sounds good!

Yeah, the confirmation email I got told me they'd be by my house sometime in the next three days, and to have the box ready.  That's "sometime 8 AM - 8 PM," not any specific hours, and no, they didn't call ahead or give any warning.  I was lucky that the driver did show up the next day at a time I was home - I wasn't planning to sit around for three days straight waiting for them!

jedikaiti

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4631 on: September 11, 2013, 12:17:40 AM »
You couldn't just drop it off?

I once ordered a few items from a website that sells pilot supplies - aviation headsets, flight bags, flying charts, etc.

I got a box with a 3-roll of white curling ribbon.

Seems their warehouse contractor made a mistake. They told me to keep the ribbon and they had the warehouse re-ship the correct stuff. <G>
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Pen^2

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4632 on: September 11, 2013, 12:24:30 AM »
I ordered something from Amazon which turned out to be not what I wanted, so I had to return it.  The only option was UPS - I don't think I've ever actually shipped anything from other than the post office, so I wouldn't know where to go.  Luckily, Amazon/UPS offered home pick-up - all I had to do was to have it in a box and they'd show up with a shipping label and everything, so it was free.  Sounds good!

Yeah, the confirmation email I got told me they'd be by my house sometime in the next three days, and to have the box ready.  That's "sometime 8 AM - 8 PM," not any specific hours, and no, they didn't call ahead or give any warning.  I was lucky that the driver did show up the next day at a time I was home - I wasn't planning to sit around for three days straight waiting for them!

Ooh I can't stand this. I really feel it isn't reasonable to expect people to be at home all day for several days for something like this. If you think it's okay to expect me to take three days off work for something that could easily be organised with a more specific time, then I think it's okay to expect you to reimburse me the three days of wages I'll lose. Plumbers, handymen, etc. are more reasonable because their schedule changes during the day based on how long each job takes--but generally it's a "I'll be over sometime Tuesday afternoon, between 2pm and 7pm", not three flipping days. Although I did once have an electrician who kept insisting that he'd need me to keep the whole day clear, and then wouldn't find time to show up, and would need me to take yet another day off, for several days. My job just isn't that flexible: I can't just not come in at a day's notice, and this isn't unusual for many occupations.

He wasn't my electrician for very long.

Not every household has an adult in it who neither works nor has no commitments during the day. I would suspect that most homes, actually, don't.

lady_disdain

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4633 on: September 11, 2013, 05:54:58 AM »
There is a new metal smithing magazine, Australian Goldsmith. Stay away - the people there are jerks.

I was looking over their website, wondering if there was a way to buy a single issue instead of subscribing. I came across their "News" sessions and I was very unimpressed - it read like something that Google translate had "written". For example, "For as long time, 1967 to be more exact, I entered the family jewelry business"

I decided to send them an email, mentioning how disappointing that is and how I hoped it was just a hiccough (ahem) since they had only printed their first issue a month ago.

Their charming response:

"Piotr
Trzeba skasowac ten text i dodac inny...
Ten o perlach trzeba poprawic..."

Sorry, nothing in the world would make me subscribe after that. I am irritated to be motivated to spread that little gem around the internet to their potential subscribers.

Carotte

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4634 on: September 11, 2013, 06:11:33 AM »
Not every household has an adult in it who neither works nor has no commitments during the day. I would suspect that most homes, actually, don't.

That's what I still find very baffling about our postal system.
I live in an apartment in a two building set up. You have the first set of doors from the street with a digicode (or just a button to press before 8pm) that gets you in a lobby with the mail box for the 2 buildings. right next to that you have the first building (with digicode) and after a small courtward my building, again with digicode. No where do you have a buzzer that lets you call for an apt and there will never be one; ever (buildings are way too old).

Normal course of action is postman gets there, buzz you, brings you your package if you're here or leave a note that he'll try again tomorrow if you're not, the package will only be available in two days at the post office.
Since he'll never be able to buzz (or even want to, poor postman if he has 20 packages and 187 floors to get up to!) and that it's absolutely useless to come by again, why in the ehell doesn't they just leave a note 'come pick it up, available today'?
I don't even know if they bother leaving the postoffice with the packages or not or if they do 'try again' (and do what, stand in the lobby for 10sec and leave?).
And that's the case for roughly 97% of the neighbourhood.

True, I've never went to the local postoffice and asked them if they had it from the first day, because there's a good chance it's not stored there yet.
I should ask next time.
They're only now starting to offer (only with very few merchants) the ability to just have it mailed to the postoffice.
They also built little hubs in train stations and big subway stations where they'll put your package, give you the code to the door and you just have to swing by and the way to work. It's not even manned so it's probably cheaper and more convenient for them too.
Another option sometimes is to have it delivered to your bakery or local café.
But all those are only for 'national' packages paid/sent by the post, it's not an option if I order from abroad.