Well, I dropped our local cable company for high-speed Internet service a couple of weeks ago.
I do work from home which means I need a reliable connection. For the past few months the service from this local cable company has gone from okay to horrible. Every few weeks the signal to our modem would drop off. It would start out as a drop for a couple of minutes. Then it became 20-30 minutes. Then it would be out for a couple of hours.
Call the cable company and they would check the connection from their end. The typical answer was that they could not see our modem. They will have a technician come out in 7-8 days. Thank you for calling, click. No troubleshooting, no trying to fix the problem over the phone. Wait a week for the technician to come.
That is not acceptable for my business nor my personal needs.
Well, this problem was one that would come and go. We could be down several hours or a couple of days. But, by the time the technician arrived (7-8 days later), the problem had cleared itself. The technician would check the modem, check the lines, and say everything is cleared up. He leaves. Three to four weeks later, this scenario repeats itself.
When it happened the third time, I figured nothing was going to change. After being told the technician would be out in 7-8 days, thank you for calling, click, I decided enough was enough. I called the local phone company and set-up a DSL account. Within two days, I had the DSL service up and running. It is a slower service, but it is at least reliable and they provide good technical support.
I took the modem back to the cable company and closed the high-speed internet account. The ironic thing? The cable company did not cancel the technician visit. So, days after I had canceled the service, the technician arrives to check things out.