Grammarnerd I have two similar stories
1. We were in a local chain TexMex place. Big family meal. I complain my coke tastes funny. I'm ignored. I keep complaining. Finally my Mimmi takes a sip - about the same time the guy at the next table complains his rum and coke has no kick. Mr. Sam (the waiter) and Mary Neil (the owner) apologize figure out the Bartenders were making the drinks for both tables and there was a mix up. They changed policies so that all "plain" sodas and virgin drinks had white napkins and all mixed drinks with soda or could be mistaken for a "kids drink" had red napkins. (Mary Neil told Dad -they were did business together)
2. National chain franchise. I think I was underaged again (I've been legal 3 times due to changing laws). But my cousins were in ELEMENTARY SCHOOL. We ordered Virgin Daiquiris. I run to the restroom come out the drinks and appetizer is on the table. The kids whisper they made a mistake these taste like Daddy's and Mommy's not ours. The waitress bartender, and Manager refuse to fix the problem. Our drinks are fine - until some collage girls complain about getting our virgin drinks. Then they remade their drinks. I paid for the served food but only the price of our virgin drinks, (wasn't trusting them not to tamper with our food) left - and called Dad and asked how to report them to the TABC. Dad called the agent in charge of the Galleria area - that place was under a microscope till they got busted serving underaged patrons. (Just hope they weren't 7 and 10 like my cousins). Never went back - they closed but so did a bunch of restaurants around there.
Not a bad customer service story, but your post reminded me of this:
Hawaii. 1987. My mother was treating my then-fiance and me to dinner on our last night there. I love pina coladas, but I was avoiding alcohol for medical reasons at the time. I ordered a virgin pina colada, and my mom ordered a regular one. I was a bit paranoid about the alcohol, so I asked the server if she was absolutely, positively sure I'd gotten the virgin one.
She said yes, and got a little giggly about not wanting to tell me *why* she was sure. Eventually she explained. The drinks came with two skinny little straws. In the spiked drink, the straws were spread apart in a V. In the virgin drink, they were straight up and together!
Topic: In 2003 I moved to a place in the country that was about 700 feet from the road. I called to arrange cable service. The tech arrived and explained that they couldn't hook me up because I was too far from the road. I showed him the box in the field that my landlords installed, that had all the connection stuff in it, and the cable hanging in the basement, ready to be connected upstairs. Nope. "Not serviceable."
A couple of weeks later my landlord shows up with some connectors from Radio Shack and hooks me up in about 15 minutes. Shortly afterward, I get a phone call from the cable company asking if my recent service call was satisfactory (well, no), then a very official-looking letter explaining why I'm "not serviceable" but if I got my neighbors together and we petitioned for service, they might be able to help.
A few months after that, I find one of those hanging cards on my doorknob telling me I have an illegal cable connection. Which I did, but I called the company and played dumb ... "Oh, dear, my landlords set this up; I assumed the bills were coming to them! Go ahead and set up an account for me." They did.
But geez, Time Warner, you're in the communications business. Why don't you actually communicate with each other?
(For the record, that's the only time I've ever had a problem with Time Warner. I've had to call them for outages several times since then, and I always get prompt attention.)