The really good chinese restaurant near my office. We go there several times a month, food is good, great, quick service, and lunch specials are cheap.
So today we go, and we order. And wait. and wait some more. we got our soup, but not our meals. and then wait some more. Meanwhile, they are running around doing takeout orders, and seating others after us. Who ALL got their food within 10-15 minutes. we asked them twice was it coming, and got no apology, and just excuses that they were busy with lots of takeout, and yes yes yes, its coming. then they disappeared. So after 45 minutes, and nothing, we left. IF you can't even apologize or admit (as we suspect) you forgot our orders, then sorry, you don't get our business. Today, or in the future.