A certain car rental place. We had reserved a car for the weekend and DH was supposed to pick it up at 11am. Except, they didn't have any for the 8 people who had reservations. It is a holiday weekend here so all rental cars are spoken for. They arg now saying they may have cars by 4.
This so brought to mind the Seinfeld episode on reservations (I never actually watched the show but due to its popularity, I actually know a lot of its plot lines - this scene though is priceless!).
"Agent: I'm sorry, we have no mid-size available at the moment.
Jerry: I don't understand, I made a reservation, do you have my reservation?
Agent: Yes, we do, unfortunately we ran out of cars.
Jerry: But the reservation keeps the car here. That's why you have the reservation.
Agent: I know why we have reservations.
Jerry: I don't think you do. If you did, I'd have a car. See, you know how to take the reservation, you just don't know how to hold the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them."
I worked for Enterprise in the 90s. We were shown this clip during orientation. Very effective about how not to handle this situation.
For this reason, I will never go to Budget. I didn't set up the rental in the first place, but I was driving halfway across the country with four other college students. We reserved a van. We had the reservation in place for at least four months before we needed the car. I was going to be in Denver for spring break, they were going to pick me up there on the way to Montana for a convention.
I got a call the day before they were to pick me up. There was a bit of a mix-up at the rental place, they were still on the way, but can they plan on using my car too? Um, no. I had budgeted to be 1/5 of gas on one car, not on two cars. And I wasn't entirely convinced that driving all the way to Montana and then back to Wichita was a great idea in my car. We had planned the whole trip around them picking me up. So I asked why they needed my car to be used.
As it turns out, Budget hadn't given them a van. It had given them a Jeep. Because, you know, the footprint of the car is the same, and the Jeep has more storage space! Besides, college kids obviously wanted a jeep, not a van. Nobody wanted to rent a van. And they were so sorry, but the only van they had working in the region had been renewed elsewhere and was still being rented out and was now two states away. So we stuffed five college kids into a 5-seat jeep and everyone's luggage (including delicate items and musical instruments) were shoved into the back and jostled around.
This was apparently not the first time Budget had messed up rental reservations with this group, and at the convention, we shared horror stories about rentals with hundreds of other people. I will never go back.