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Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2998550 times)

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Outdoor Girl

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4905 on: October 24, 2013, 08:47:53 AM »
IME, for good service, it is worth paying just a little bit more.  And if you factor in the value of your time, the time you aren't wasting calling a bunch of other places makes up for any extra you have to pay.
After cleaning out my Dad's house, I have this advice:  If you haven't used it in a year, throw it out!!!!.
Ontario

mbbored

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4906 on: October 24, 2013, 10:43:29 AM »
*The lady who inspects each item and has a story for at least one or two

This drives me absolute bats.  I actively avoid a grocery story close to us because one of the checkers who always seems to be on duty will talk about the purchases.  It's nothing malicious and it's not too nosey but it's terribly irritating.  Last time I picked up a tub of italian beef she felt compelled to tell me that I could just make that myself.  Sure I could but I'm choosing to patronize your establishment instead.  Please stop commenting on my groceries.

Then there was a creepy moment at the photo counter many years ago where the clerk handed the pictures back to me with a big smile and said, "You guys look like you were having a good time!"

No repeat business after that.

My smallish town has one really great grocery store in the center of town that we're insanely proud of. In fact, anytime I meet somebody from my town, we almost always end up talking about this grocery store. Inevitably somebody brings up "Kathy." Kathy who smiles like she's on some kind of drugs. Kathy who addresses people with a baby voice. Kathy who comments on every.single.item in your basket. We all have different levels of when we're willing to go through her checkout stand.

After I bought a piece of cake from their bakery (which is amazing) on Valentine's Day and she said "Aren't you brave buying cake by yourself today!" I refuse to wait in her line. I will stand in a much longer line and fake interest in gossip rags in order to avoid seeing her beckon me over to her stand.

She's been there virtually every single time I've gone in there over the last 3 years, day or night, and according to long time residents, she's been there at least 5 years before then. However, it's hard to complain about a cashier that's too enthusiastic and people with little children and the elderly seem to like her. Plus, if you're desperate for time, she usually has the shortest line in a store that doesn't have an express lane.

Virg

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4907 on: October 24, 2013, 11:03:38 AM »
flickan wrote:

"Then there was a creepy moment at the photo counter many years ago where the clerk handed the pictures back to me with a big smile and said, "You guys look like you were having a good time!""

I wouldn't consider that overly creepy.  For photo processing machines, the final quality control is usually the operator looking over each photo so that they can verify that it printed cleanly and that it's properly colored, so having someone looking at the pictures is the norm.  That he remembered you from them is nothing special.  It could be that yours were the only one he ran recently or most of the orders were boring snapshots and so yours stood out, or maybe he just has a good memory.

Virg

flickan

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4908 on: October 24, 2013, 12:25:21 PM »
flickan wrote:

"Then there was a creepy moment at the photo counter many years ago where the clerk handed the pictures back to me with a big smile and said, "You guys look like you were having a good time!""

I wouldn't consider that overly creepy.  For photo processing machines, the final quality control is usually the operator looking over each photo so that they can verify that it printed cleanly and that it's properly colored, so having someone looking at the pictures is the norm.  That he remembered you from them is nothing special.  It could be that yours were the only one he ran recently or most of the orders were boring snapshots and so yours stood out, or maybe he just has a good memory.

Virg

I'm perfectly willing to chalk the explanation up to what you describe above as far as recognizing me.  And some just have a good eye for faces.  The reason I won't go back is because I felt that my expectation of anonymity had been violated.  The internet may have changed a lot in terms of privacy but when it was customary to drop photos off at a photo booth there was (and I strongly believe still is) a social norm of polite disinterest.  I'm aware that the people who process photos get a good look at everything, which is why the onus is on us not to drop off any inappropriate photography.  I just don't want to be reminded of that.   To me, that's as big a violation as a librarian making a pointed comment about my reading choices.

Even when privacy is not an option the facade of privacy is important.  That's just good customer service. 

cwm

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4909 on: October 24, 2013, 12:30:50 PM »
flickan wrote:

"Then there was a creepy moment at the photo counter many years ago where the clerk handed the pictures back to me with a big smile and said, "You guys look like you were having a good time!""

I wouldn't consider that overly creepy.  For photo processing machines, the final quality control is usually the operator looking over each photo so that they can verify that it printed cleanly and that it's properly colored, so having someone looking at the pictures is the norm.  That he remembered you from them is nothing special.  It could be that yours were the only one he ran recently or most of the orders were boring snapshots and so yours stood out, or maybe he just has a good memory.

Virg

I'm perfectly willing to chalk the explanation up to what you describe above as far as recognizing me.  And some just have a good eye for faces.  The reason I won't go back is because I felt that my expectation of anonymity had been violated.  The internet may have changed a lot in terms of privacy but when it was customary to drop photos off at a photo booth there was (and I strongly believe still is) a social norm of polite disinterest.  I'm aware that the people who process photos get a good look at everything, which is why the onus is on us not to drop off any inappropriate photography.  I just don't want to be reminded of that.   To me, that's as big a violation as a librarian making a pointed comment about my reading choices.

Even when privacy is not an option the facade of privacy is important.  That's just good customer service.

Is anyone else flashing back to the movie One Hour Photo? No? Just me?

I would feel incredibly creeped out if someone commented on my photos that had just been developed. The only rare exception to this is if I knew the guy at the photo shop or had a friend develop my prints in their own private darkroom. I'm there for a service that I am physically unable to provide myself, I don't need commentary along with it.

nuit93

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4910 on: October 24, 2013, 01:40:20 PM »
flickan wrote:

"Then there was a creepy moment at the photo counter many years ago where the clerk handed the pictures back to me with a big smile and said, "You guys look like you were having a good time!""

I wouldn't consider that overly creepy.  For photo processing machines, the final quality control is usually the operator looking over each photo so that they can verify that it printed cleanly and that it's properly colored, so having someone looking at the pictures is the norm.  That he remembered you from them is nothing special.  It could be that yours were the only one he ran recently or most of the orders were boring snapshots and so yours stood out, or maybe he just has a good memory.

Virg

I'm perfectly willing to chalk the explanation up to what you describe above as far as recognizing me.  And some just have a good eye for faces.  The reason I won't go back is because I felt that my expectation of anonymity had been violated.  The internet may have changed a lot in terms of privacy but when it was customary to drop photos off at a photo booth there was (and I strongly believe still is) a social norm of polite disinterest.  I'm aware that the people who process photos get a good look at everything, which is why the onus is on us not to drop off any inappropriate photography.  I just don't want to be reminded of that.   To me, that's as big a violation as a librarian making a pointed comment about my reading choices.

Even when privacy is not an option the facade of privacy is important.  That's just good customer service.

Is anyone else flashing back to the movie One Hour Photo? No? Just me?

I would feel incredibly creeped out if someone commented on my photos that had just been developed. The only rare exception to this is if I knew the guy at the photo shop or had a friend develop my prints in their own private darkroom. I'm there for a service that I am physically unable to provide myself, I don't need commentary along with it.

I thought of that movie immediately :)

Redsoil

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4911 on: October 25, 2013, 07:27:15 AM »
A librarian commenting on your reading choices is a violation?  Hmm.  Back when I worked in the library (Sydney, so not a small town) it was considered good service!  A librarian who could assist you in accessing new material you were likely to enjoy was a valued service by many of our readers, and we had a lot of good comments on this aspect of our branches.
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flickan

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4912 on: October 25, 2013, 07:47:41 AM »
A librarian commenting on your reading choices is a violation?  Hmm.  Back when I worked in the library (Sydney, so not a small town) it was considered good service!  A librarian who could assist you in accessing new material you were likely to enjoy was a valued service by many of our readers, and we had a lot of good comments on this aspect of our branches.

I would feel incredibly uncomfortable to have a librarian comment on the books I was checking out.  Especially as I like to take out a lot of different kinds of nonfiction at once; pscyhology, historical and religious studies (many times at the same time)... stuff that I occasionally feel self-concious about. 

I think it's great if someone is able to ask a librarian for a recommendation and get a good recommendation.  I just don't want them taking it upon themselves to inspect what I'm taking out and try to figure out what I'm interested in.  I remember one time getting a couple of books on the Warsaw Ghetto Uprising and a book on sexual psychology and just praying the librarian wouldn't give me a questioning look about that combination.

Redsoil

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4913 on: October 25, 2013, 07:54:30 AM »
I do tend to think this may be a cultural difference between countries.  I've noticed that many posters in the US prefer not to have comments or interaction at all in many situations, whereas in Australia, it's very common and seen as friendly/useful. 
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flickan

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4914 on: October 25, 2013, 08:36:09 AM »
I do tend to think this may be a cultural difference between countries.  I've noticed that many posters in the US prefer not to have comments or interaction at all in many situations, whereas in Australia, it's very common and seen as friendly/useful.

This is definitely the case.

I actually grew up in a place in the US which was renowned for it's friendly and engaging people, even by American standards.  But when we moved up north and to a much more urban enviornment I learned to regard excessively friendliness as instrusive and sometimes kind of scary.  I'm also an asocial introvert so that doesn't help things. 

I've come to regard polite disinterest as the pinacle of good customer service to the point that I found the UK a relief in terms of the way people interact.  Out in public everyone is a champion of minding their own business.

Having travelled and also having met people from all over I can vouch to say that Australians are the friendliest people on earth.  They are the most charming, the most engaging, the most genuine, and the most helpful.  So I suppose if I was asked about my reading habits in Sydney I would not find it so unsettling.  It's just outside the comfort zone of my day-to-day life here.

rose red

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4915 on: October 25, 2013, 08:42:09 AM »
I librarians at my library are nice and never make comments, but I was still thrilled the day they put in a self checkout :-\.

Hillia

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4916 on: October 25, 2013, 08:49:55 AM »
I don't know...I kind of enjoy it when the librarian gives a quick, 'Oh, this book was really good' or 'I love this author'.  I remember once, I was checking out a Sherlock Holmes collection, and the slightly older gentleman checking me out said, 'Quick, Watson, the game is afoot!'  It tickled me so, I replied, 'Holmes, you astonish me!' and we both giggled. It was fun, just a little shared enjoyment of the stories.
 
Now I agree, there are things I don't want commented on, like any self help book that's on a personal level, or a history of Scrabble, or something similar, I don't really want to have a conversation, but as a general rule it wouldn't bother me if the librarian made a quick, positive comment on a book.

Morrigan

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4917 on: October 25, 2013, 09:24:48 AM »
A librarian commenting on your reading choices is a violation?  Hmm.  Back when I worked in the library (Sydney, so not a small town) it was considered good service!  A librarian who could assist you in accessing new material you were likely to enjoy was a valued service by many of our readers, and we had a lot of good comments on this aspect of our branches.

I would feel incredibly uncomfortable to have a librarian comment on the books I was checking out.  Especially as I like to take out a lot of different kinds of nonfiction at once; pscyhology, historical and religious studies (many times at the same time)... stuff that I occasionally feel self-concious about. 

I think it's great if someone is able to ask a librarian for a recommendation and get a good recommendation.  I just don't want them taking it upon themselves to inspect what I'm taking out and try to figure out what I'm interested in.  I remember one time getting a couple of books on the Warsaw Ghetto Uprising and a book on sexual psychology and just praying the librarian wouldn't give me a questioning look about that combination.

Re: the bolded

I'm a reference librarian, constantly dealing with the NF section.  If you had asked for any of these types of books, not only would I help you find the ones that we have (or have to order), but I'd also have suggestions of my own.  Certain authors, related subjects etc that I personally find interesting.  Seeing as I tend to read NF over fiction (I do have favorite fiction authors, but most of what I read is NF), I'm usually full of suggestions.

That combination?  I personally wouldn't blink.  I would probably ask a few questions, but the combination?  Nope.  Wouldn't bother me one bit.  Of course, I just checked out the new Elizabeth Smart biography, a book on Nazi Doctors, the new Mormon biography (The Witness Wore Red) and a few others.  So, nope, wouldn't bother this librarian in the least.

Thipu1

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4918 on: October 25, 2013, 09:27:31 AM »
flickan wrote:

"Then there was a creepy moment at the photo counter many years ago where the clerk handed the pictures back to me with a big smile and said, "You guys look like you were having a good time!""

I wouldn't consider that overly creepy.  For photo processing machines, the final quality control is usually the operator looking over each photo so that they can verify that it printed cleanly and that it's properly colored, so having someone looking at the pictures is the norm.  That he remembered you from them is nothing special.  It could be that yours were the only one he ran recently or most of the orders were boring snapshots and so yours stood out, or maybe he just has a good memory.
Virg

We had something a bit like that happen some years ago.  We were attending MIL and FIL's 50 th Anniversary.  Earlier in the week we had been flight-seeing in the Grand Canyon and thought the family might like to see our pictures.  There wasn't time to have them developed at home so we brought the film and had it developed in the town where the party was being held. 

When we went to pick them up, the owner of the photo shop liked one of the shots so much he asked if he could make an enlargement and hang it in the place. 

We had a good laugh about this because Mr. Thipu is legally blind.   

Redsoil

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Re: "I'm never shopping THERE again!" Share your story!
« Reply #4919 on: October 26, 2013, 02:53:12 AM »
Interesting to see the different perspectives on preferred levels of service.  Obviously, if a patron seems more "private", or subject matter seems sensitive, then discretion is advised.  All part of being a good librarian and knowing people's preferred levels of comfort (many librarians are quite good at "reading" people as well as books!).

As mentioned, it was often useful to patrons if we mentioned that "this related book by other author is really good - you might enjoy their work".  Or a suggestion on research materials that they may not have considered.  It was usual to say if we'd read a book they were checking out, or to let them know of new books we had available on similar themes etc.  (Again, taking into account possible privacy issues/personalities.) 
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