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• January 20, 2018, 03:19:14 AM

### Author Topic: "I'm never shopping THERE again!" Share your story!  (Read 2751152 times)

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#### iridaceae

• Boring in real life as well
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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5055 on: November 08, 2013, 03:54:02 PM »
Diane I've had salespeople come up and ask "can I help you" when yes I do need help. I don't mind if they ask and are okay with "no thank you" and they then vanish with an "I'll be around if you do need help".
Nothing to see here.

#### Iris

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5056 on: November 08, 2013, 04:05:59 PM »
Diane I've had salespeople come up and ask "can I help you" when yes I do need help. I don't mind if they ask and are okay with "no thank you" and they then vanish with an "I'll be around if you do need help".

You typed faster than I could My ideal salesperson asks "Can I help you?" and then accepts whatever answer I give them. That way they're there if I need them and not if I don't.
"Can't do anything with children, can you?" the woman said.

Poirot thought you could, but forebore to say so.

#### kherbert05

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5057 on: November 08, 2013, 04:21:30 PM »
I posted earlier about the dealership that tried to do a bait and switch on Sis and BIL. (they test drove a particular car, got a price, put down a down payment, left the car to be detailed. Went back to pick it up and they brought up a different car, same model but not same upgrade package. The dealership tried to strong arm them into buying the lesser car. Blocked the door of the office and wouldn't let them leave. Sis pulled out her phone and threatened to report them for false imprisonment. She filed a report with Texas's AG's office).

Turns out Sis and BIL got off easy. Another family went in, didn't buy a car, and the wife has been getting graphic texts from employees.
Don't Teach Them For Your Past. Teach Them For Their Future

#### jedikaiti

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5058 on: November 08, 2013, 04:24:47 PM »
HOLY COW!

I'm thinking that would be some great fodder for the local news shows.
What part of v_e = \sqrt{\frac{2GM}{r}} don't you understand? It's only rocket science!

"The problem with re-examining your brilliant ideas is that more often than not, you discover they are the intellectual equivalent of saying, 'Hold my beer and watch this!'" - Cindy Couture

#### lilfox

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5059 on: November 08, 2013, 05:04:39 PM »
All the horrible car dealership/salespeople stories are making me even more grateful that my recent car buying experience went as smoothly as it did!

We went to five different dealers (five different makes) and only at one place did the salesman appear to favor talking to DH over me, though to be fair, DH was the one who had done the research and asked most of the questions at that dealership.  But at no point was I ignored or talked down to by any of them even when we didn't make it immediately clear that it was going to be MY car.  I wasn't really looking forward to the whole process, but it was actually quite pleasant and hassle free.

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5060 on: November 08, 2013, 08:31:48 PM »
Diane I've had salespeople come up and ask "can I help you" when yes I do need help. I don't mind if they ask and are okay with "no thank you" and they then vanish with an "I'll be around if you do need help".

You typed faster than I could My ideal salesperson asks "Can I help you?" and then accepts whatever answer I give them. That way they're there if I need them and not if I don't.

That's what's great about life, we all have our own preferences.    I guess I want in-store shopping to be as close to online as I can get.  I'll hit F1 if I need help.
Location:

#### zyrs

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5061 on: November 09, 2013, 05:24:15 AM »
zyrs, your wife's experience was appalling.  I'd have told the manager that if he wanted any hope of a sale, he'd give me back the salesman I was working with.  And I'd call the owner of the dealership.

She decided to go with a different make and model.  She's very happy with the car she chose.

#### Jocelyn

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5062 on: November 10, 2013, 12:00:58 PM »
For decades, my parents had a clip-on vanity mirror that they moved from car to car. I don't remember the Oldsmobile it originally came on...but I do remember wondering why the Chevrolet had a mirror that had Oldsmobile engraved on it.
And I definitely remember my mother using it to make eye contact with us in the back seat while on long car trips. Scoldings delivered to the dashboard just aren't very effective.  I wonder how many sibling spats could be resolved by making the kids aware that the non-driving parent is able to watch everything they're doing?

#### BeautifulDisaster

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5063 on: November 13, 2013, 04:42:23 PM »
O'Reilly's.

We typically go to Auto Zone for anything we need, so I went over this afternoon to get the battery (that was purchased 2.5 years ago w/ a 5 year warranty) in my truck tested as it's been acting like it doesn't want to start and with it freezing last night it just got worse so..time to do something about it before I get stranded. The guy comes out, we pop the hood and he tests the battery, while the machine is doing it's thing he notes the brand isn't one they sale, but he's pretty sure it's one that O'Reilly's carries. Huh, that's odd. He confirms the battery IS in fact bad and then confirms that O'Reilly's carries that particular brand. I call my husband and through our conversation figure out we DID get the battery from O'Reilly's (will never do that ever again) because he'd wanted to try that particular brand in the truck).

Okay. So off I go to O'Reilly's with a wave and a "Don't let them tell you the battery is good!" comment from the guy at Auto Zone. I get to O'Reilly's, they test the battery, yep it's bad. They look up DH's phone # and show that yes we purchased a battery from them in 2011 (same year the battery in the truck was purchased), but the model number doesn't match what's in the truck. Er...okay. Outside we go to double check the model number. We then look things up under my number and find nothing (not surprising). Guy tells me the model number in the system IS for my truck, but it doesn't match what's actually in the truck. I call my husband and put him on speaker, we go over everything. Entire time the O'Reilly's dude is being a jerk to me. Pushing that we need to just buy a new battery. DH is getting pissy with how I'm being spoken to and tells me to leave so I leave.

He tells me to drive back to Auto Zone and buy a brand new battery from them. Fine. I can o that. They're nicer to me anyways. So I drive allllll the way back to Auto Zone and the sales guy recognizes me (and the truck - after market exhaust makes it loud for what it is), says "You're back". I tell him what happened. He looks at me funny. Says the only place I could have bought the battery is there because the brand is an O'Reilly's brand and no one else carries it, but he'll get me taken care of. Look up my truck in the system, pick out a battery and wheel it out to put it in.

New battery nearly twice as big as old battery. Huh. Auto Zone dude and I determine that O'Reilly's SOLD us the correct battery but actually INSTALLED the incorrect battery (which might explain why it died so fast, maybe?). Get new one installed and I start the truck. It starts faster, truck sounds happier and I drive off, it has the amount of power it should have.

We'll see what the hubby has to say when he gets home, but we are NEVER going back to O'Reilly's, just on account of how I was treated.

#### proudmama

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5064 on: November 13, 2013, 07:27:28 PM »
The bagel shop on my way to work.

I recently started a new job and found a local bagel shop on my way in.  I stopped and waited in line, a few people in front of me, but it was moving quickly.  Just as I get to the front, the counter person turns away and starts making an order, completely ignoring me.

He handed the order to someone that just came in.  He then turned to me and said 'what do you want?'  I asked why he helped someone when he had people waiting.

His response:  'he's a regular customer, he gets the same thing each time.  I just make his order when he comes in.   I don't make him wait.  Gotta keep them happy.'

My response: 'I'm a first time customer, but I don't think I will become a regular.'

I found another place a little out of the way, with better bagels and better service. Now, I'm a regular customer there.

#### VorFemme

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5065 on: November 13, 2013, 09:27:16 PM »
O'Reilly's.

We typically go to Auto Zone for anything we need, so I went over this afternoon to get the battery (that was purchased 2.5 years ago w/ a 5 year warranty) in my truck tested as it's been acting like it doesn't want to start and with it freezing last night it just got worse so..time to do something about it before I get stranded. The guy comes out, we pop the hood and he tests the battery, while the machine is doing it's thing he notes the brand isn't one they sale, but he's pretty sure it's one that O'Reilly's carries. Huh, that's odd. He confirms the battery IS in fact bad and then confirms that O'Reilly's carries that particular brand. I call my husband and through our conversation figure out we DID get the battery from O'Reilly's (will never do that ever again) because he'd wanted to try that particular brand in the truck).

Okay. So off I go to O'Reilly's with a wave and a "Don't let them tell you the battery is good!" comment from the guy at Auto Zone. I get to O'Reilly's, they test the battery, yep it's bad. They look up DH's phone # and show that yes we purchased a battery from them in 2011 (same year the battery in the truck was purchased), but the model number doesn't match what's in the truck. Er...okay. Outside we go to double check the model number. We then look things up under my number and find nothing (not surprising). Guy tells me the model number in the system IS for my truck, but it doesn't match what's actually in the truck. I call my husband and put him on speaker, we go over everything. Entire time the O'Reilly's dude is being a jerk to me. Pushing that we need to just buy a new battery. DH is getting pissy with how I'm being spoken to and tells me to leave so I leave.

He tells me to drive back to Auto Zone and buy a brand new battery from them. Fine. I can o that. They're nicer to me anyways. So I drive allllll the way back to Auto Zone and the sales guy recognizes me (and the truck - after market exhaust makes it loud for what it is), says "You're back". I tell him what happened. He looks at me funny. Says the only place I could have bought the battery is there because the brand is an O'Reilly's brand and no one else carries it, but he'll get me taken care of. Look up my truck in the system, pick out a battery and wheel it out to put it in.

New battery nearly twice as big as old battery. Huh. Auto Zone dude and I determine that O'Reilly's SOLD us the correct battery but actually INSTALLED the incorrect battery (which might explain why it died so fast, maybe?). Get new one installed and I start the truck. It starts faster, truck sounds happier and I drive off, it has the amount of power it should have.

We'll see what the hubby has to say when he gets home, but we are NEVER going back to O'Reilly's, just on account of how I was treated.

VorGuy is boycotting O'Reilly's, too.

A couple of years ago, I had something go wrong at DD's house (Ambrosia Hino - not that it matters to this story - but) - our old mechanic there bought the parts at O'Reilly's and paid for "lifetime insurance" on the parts...

Less than two years later, the strut(?) fails and pokes through the spokes of the aluminum wheel rim - which I discover when trying to leave for DD's house (new grandbaby & I'm the doula for a mother who's just had a C-section).  Delay to get repairs to rim and the vehicle towed to closest repair shop for strut (or whatever replaced so that I can drive).

Take paperwork to mechanic in Georgia - to his complete shock and embarrassment - O'Reilly's refuses to replace the part and doesn't want to pay for the repairs to the rim (nearly $240, as I recall). He calls to remind that store manager that he has a large and active account for parts and that they have been a major supplier - but if they won't honor the "insurance" that he paid for, then he will have to start buying parts elsewhere. I am told that they have to see the parts and test them to determine why they failed - so I have to give or send them the parts...the parts were replaced in Texas, not Georgia and I did NOT bring them along. Get back to Texas, shop still has the parts, they are taken to a nearby store to be shipped to corporate with the claim number. It takes a little while for them to get picked up & shipped - I call weekly until they admit that the parts have arrived and that they will look at them "soon". Don't hear from them for a while, call back two or three months later - both to Georgia store and corporate "customer service" number - nice guy on phone, not so nice on dragging their feet... Three months after they got the parts, we are offered$20 - less than 10% of the cost of the repairs to the wheel and NOTHING on the cost of a new strut or the labor to replace it.  After much verbal outrage and tossing around the figure 10% of repair costs to wheel and NOTHING offered for other repairs to vehicle - we are sent a check for \$120 (I think it was, at most) - so 50% of the cost of the repairs to the aluminum wheel caused from trying to back up with the thing just barely poking through it, before I backed up a foot & felt the car rise & fall on that side - and the new parts & labor to replace the bad part that they sold.

Upshot of a long story - busy small garage doing an easy figures in parts is no longer buying any from that chain.  Everyone in the family & social group who has heard the story is not buying so much as an air freshener for the car there.  And I mention the story on-line whenever the topic seems appropriate.

They say happy customers will tell ten people and unhappy customers will tell a hundred or more people.

I have no idea how many have heard or read the story by now...but I'm working on telling over a thousand people, maybe I should shoot for ten thousand.  Because I am still not happy (and I'm still driving that vehicle).
Let sleeping dragons be.......morning breath......need I explain?

#### GlitterIsMyDrug

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5066 on: November 14, 2013, 09:38:31 AM »
The bagel shop on my way to work.

I recently started a new job and found a local bagel shop on my way in.  I stopped and waited in line, a few people in front of me, but it was moving quickly.  Just as I get to the front, the counter person turns away and starts making an order, completely ignoring me.

He handed the order to someone that just came in.  He then turned to me and said 'what do you want?'  I asked why he helped someone when he had people waiting.

His response:  'he's a regular customer, he gets the same thing each time.  I just make his order when he comes in.   I don't make him wait.  Gotta keep them happy.'

My response: 'I'm a first time customer, but I don't think I will become a regular.'

I found another place a little out of the way, with better bagels and better service. Now, I'm a regular customer there.

I worked at a coffee shop where our manager basically wanted us to do this. See a regular who gets the same thing everyday? Start making his order. Even if there is a line in front of you, that way we keep the regulars coming back. When I pointed out, in a staff meeting, that we get regulars by treating them well the first time I was told I just didn't understand how business worked (I was only 18 at the time). I kept quiet but never did what they asked. If I saw a regular and didn't have a line, then yes I'd start making their order. Or if I was making a drink and saw Joe who only gets a plain bagel come up I'd have someone grab Joe a bagel and start toasting it if they weren't doing something else. If I saw a regular in line I'd say "Hi Joe, be with you just a moment", which made Joe happy because he got acknowledged and also made Sue happy because I kept waiting her and got to know her as well as Joe (and started saying "Hi Sue!" when I saw her).

My manager still wasn't pleased because Joe shouldn't have to wait. He's a regular. He became a regular because when he wasn't we still gave him great customer service. Eventually I left for a better job, I stopped by one day for a cup of coffee, it was terrible mass chaos. Manager had chased off all the good employees who had customer service backgrounds and knew how to treat people well and hired a bunch of kids who'd never worked before and then trained them terribly. 5 people jumped me in line because "they were regulars and we take care of regulars",  , it's still standing but has a new manager now. Haven't had a need to go back but I'm hoping it's better.

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5067 on: November 14, 2013, 05:44:41 PM »
I had the opposite problem with my long-time veterinarian.  For a while the place went to a "no appointments" policy. Often new customers (not emergencies) who arrived after me got seen first.  All I could figure out was that the staff wanted to impress newcomers and figured, for some reason, that I didn't mind waiting since I was a regular.  I was glad when they went back to scheduled appointments.
It takes two people to play tug of war. If you don't want to play, don't pick up the rope.

#### GlitterIsMyDrug

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5068 on: November 14, 2013, 05:49:48 PM »
I had the opposite problem with my long-time veterinarian.  For a while the place went to a "no appointments" policy. Often new customers (not emergencies) who arrived after me got seen first.  All I could figure out was that the staff wanted to impress newcomers and figured, for some reason, that I didn't mind waiting since I was a regular.  I was glad when they went back to scheduled appointments.

That just sounds like chaos. Walk-ins welcome I could see, but just...drop by and lets hope we can squeeze you in? My groomers won't even do that! They offer a few services without an appointment (I know nail clipping, I can't think of anything else), but otherwise you have to have an appointment. I couldn't imagine our vet trying to do that.

#### MommyPenguin

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##### Re: "I'm never shopping THERE again!" Share your story!
« Reply #5069 on: November 14, 2013, 11:11:33 PM »
My husband just ran into an issue with a casual restaurant.  He needed to make a reservation for 16 people for a work luncheon.  He called a local restaurant over a week in advance to see if his group could be accommodated.  He was told "sure thing!" and so he made a specific time reservation and everything.  He told them he'd get back to them with a more exact headcount the day before.

So he called today, the day before the luncheon, and was told that, not only do they not have any record of his phone call/arrangements from last week, but that they don't even take reservations!  They said the most they could do was to expect his group's arrival and try to accommodate them.  So he ended up calling the neighboring restaurant (similar style and food) and finding that they *do* take reservations and were happily able to plan for 16 people with one day's notice.  Whew.

Not sure it's something that would make him never plan lunch at that first restaurant ever again, but that restaurant will definitely be missing out on a large order, and won't be considered for future luncheons/meetings (which, given that the restaurant is near a major employer, is significant).

(Oh, and in case it occurs to anybody, there's no chance that my husband made the reservation at a different place.)
Emily is 10 years old!  1/07
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