We typically go to Auto Zone for anything we need, so I went over this afternoon to get the battery (that was purchased 2.5 years ago w/ a 5 year warranty) in my truck tested as it's been acting like it doesn't want to start and with it freezing last night it just got worse so..time to do something about it before I get stranded. The guy comes out, we pop the hood and he tests the battery, while the machine is doing it's thing he notes the brand isn't one they sale, but he's pretty sure it's one that O'Reilly's carries. Huh, that's odd. He confirms the battery IS in fact bad and then confirms that O'Reilly's carries that particular brand. I call my husband and through our conversation figure out we DID get the battery from O'Reilly's (will never do that ever again) because he'd wanted to try that particular brand in the truck).
Okay. So off I go to O'Reilly's with a wave and a "Don't let them tell you the battery is good!" comment from the guy at Auto Zone. I get to O'Reilly's, they test the battery, yep it's bad. They look up DH's phone # and show that yes we purchased a battery from them in 2011 (same year the battery in the truck was purchased), but the model number doesn't match what's in the truck. Er...okay. Outside we go to double check the model number. We then look things up under my number and find nothing (not surprising). Guy tells me the model number in the system IS for my truck, but it doesn't match what's actually in the truck. I call my husband and put him on speaker, we go over everything. Entire time the O'Reilly's dude is being a jerk to me. Pushing that we need to just buy a new battery. DH is getting pissy with how I'm being spoken to and tells me to leave so I leave.
He tells me to drive back to Auto Zone and buy a brand new battery from them. Fine. I can o that. They're nicer to me anyways. So I drive allllll the way back to Auto Zone and the sales guy recognizes me (and the truck - after market exhaust makes it loud for what it is), says "You're back". I tell him what happened. He looks at me funny. Says the only place I could have bought the battery is there because the brand is an O'Reilly's brand and no one else carries it, but he'll get me taken care of. Look up my truck in the system, pick out a battery and wheel it out to put it in.
New battery nearly twice as big as old battery. Huh. Auto Zone dude and I determine that O'Reilly's SOLD us the correct battery but actually INSTALLED the incorrect battery (which might explain why it died so fast, maybe?). Get new one installed and I start the truck. It starts faster, truck sounds happier and I drive off, it has the amount of power it should have.
We'll see what the hubby has to say when he gets home, but we are NEVER going back to O'Reilly's, just on account of how I was treated.