If my favorite retailers were not using UPS for deliveries, I would not choose them personally. Especially with the recent fiasco with deliveries, and from what I've read & heard then formed an opinion on those things: they did not hire sufficient (even if temporary) staff to sort packages, deliver packages, and address customer inquiries (phone or electronically). The facebook page for UPS, some of the comments are NSFW, others are sad to read (missed medications, gifts for military members coming home, etc) and some are outright rude. At least they did the right thing and did not force the drivers to deliver on Xmas Day. Throw in that they want to charge a nominal fee to change delivery dates/time really irks me too.