I think I'm about to write off my local CVS pharmacy.
I went in yesterday to pick up my prescription and wait in line behind two people at the pick up line and when it's my turn the clerk said I had to go to the drop off window in order to renew my insurance. So I go and wait in the drop off line behind three people until someone is able to run my insurance through. I'm told to go back to the pick up line which now has four people in it. I ask the clerk who just ran my insurance if she can ring me up since I've already waited in line two times and she told me no. Fine.
So I wait in line for a third time and finally get to ring my prescription up. When I mentioned this to the original clerk she said it was company policy to do that now because it was quicker that way.
Oh that's awful. Four people can mean an extra 20-45 minutes in line with all the questions and paperwork.
When a clerk asks me to go to another line and then come back, I say, "Name (off nameplate) may I come back directly to you since I've already waited in line?" So far I've always gotten a "yes."
A "no" would send me elsewhere, fast.
In the US: With all the new insurance laws, stuff like that is going to happen anywhere. We go to a small pharmacy with dropoff, insurance approval, and pickup at one station, and I am completely positive that it will be handled as efficiently as possible while knowing the pharmamcist can't fill the prescription until he gets my insurance work, so I can't just call it in.
My plan for two months has been to get my prescriptions as early as the insurance company allows, so my next prescriptions will next week, then I'm good until Feb, when the rush will be done. Still not looking forward to it but I will never, ever blame the drugstore!
Problem is they made her wait in line and when it was her turn they told her to go to the back of another line. When she was done there, she was told to go to the back of the original line and wait again. Four people, who came in after her, got served first and I'm sure her wait time was quadrupled. Getting people in and out in a timely/efficient manner and with the least amount of annoyance IS the pharmacies problem.
I would expect to go to the end of the line if I had gotten in the wrong line to begin with. I have a feeling that is one of those things that we could disagree on forever. Somone's going to wait, and if I kind of goofed up, there is no reason for me to make people others wait. Yes, it is the phamacy's problem and they are doing the best they can.
It doesn't sound like it was the wrong line, though. If it wasn't the wrong line, it was marked such that it was not obvious to the customer, which basically makes it the same as not being the wrong line.
It sounds as though dirtyweasel was picking up a prescription, so she got in the "pick up a prescription" line. Then they located her prescription, but because of company policy, could not bill her insurance at that register. So she goes to another window (labeled as drop off, which is not what she was doing) to have her insurance billed. Rather than ringing up the prescription that was already waiting for her, they had her wait in the "pick up a prescription" line again.
If that's what happened, that's not a circumstance that her insurance had anything to do with, and it wasn't caused by waiting in the wrong line. That's the pharmacy coming up with a policy that will require every customer to wait in 3 lines for each visit. There might be legitimate reasons for doing things in that order, but they've set it up in a way that takes the longest possible time for each customer, which is poor planning on the pharmacy's part.