Not that I have any choice, but anything shipped via Fed Ex Smart Post. This is my second issue with them. First time, i had a package coming, unfortunately, right around the time I went on vacation. I get back, and no package. So I start calling. Fed Ex says you ahve to speak to USPS as that is who delivers it. Ok fine, and I see by trakcing number, it was delivered on x date. But i don't have it.
I first tried to call the general USPS line, got stuck in phone tree hell, and hung up after waiting 15 minutes for a human. later called my local PO, who was not at all helpful, and told me call this other number. Which turned out to be the carrierannex. Oh, you need to speak to the CARRIER. who wasn't there but would call me back.
No call was ever forthcoming, so I finally ended up calling the company I had ordered from, and in less than 5 minutes, they had credited my account (items no longer available) and said THEY would open a claim with the PO. Fine. I suspect we had a sub carrier, who delivered to the WRONG apt, and whoever got it, simply kept it, since my neighbor downstairs brings in my stuff when I'm not around.
Second time, same company, and I've been having things sent to my office. I will admit, my error was I did NOT put the company name, just my name and address. However, we get mail here every day. As of 10:03 this am, out for delivery. 10:26 "returned to shipper as undeliverable" Really?? So I call the PO, oh, you need a number from Fed Ex (mind you the tracking number is the same throughout the entire process). But I do, and they say no, you use the same one. I call back the PO, who then says, oh, you need to speak to the carrier, call back before 8am or after 6pm. Seriously?
I suspect what may have happened is the carrier tried to deliver to one of the companies on another floor (my bldg is small, we have 2 floors, and 2 others on the third), not large at all, and was told, due to NO company name, sorry, no one here by that name. But rather than actually TRY and figure out if there's another company, they simply said, oh she isn't here so we will return it to shipper. I get that leaving that off was my mistake, but it woudl have taken them another minute or so to try and figure it ot
So again, I had to call CS at the company i bought from, who fixed my address, and will re-send it once they receive it back. I am so over the USPS, at least in my area. They don't quite seem to know what they're doing, or want to make any extra effort. they were IN the building.
UPDATE:::::: so I get a call from my mailroom today. My package has arrived. On it, it has my company name written in marker, with a question mark, so i think my theory was correct. but even so, given that the "other" mail carrier had to walk past reception which is my company only, i don't know why they simply didn't stop and ask.