CVS keeps asking if I want auto-refill on my prescriptions. I always refuse. Why? Because I'm a control freak and I don't want anyone else deciding when I need to refill my prescription.
We were required to change suppliers for some durable medical equipment for DS.
New place futzed around making us late by a month on getting the equipment. This was important, as he should have gotten it in December, which would have put us on track to get a new system just before his insurance kicks him off for his age in a couple of years. (He turns 19 in January and will no longer be eligible for this insurance)
So now, we can still get the new system but it will be January so I will pay a year premium for this system. (still worth it!)
Then this year, when he is due for system, they futz around again and now we can't get it until February, which means that when he turns 19, I won't be able to get him a new system through this insurance. I will just have to hope his new insurance will cover it.
This is *plus* the fact that last year they put me on an auto refill program and then screwed up and sent the items too soon (by about a week, but still too soon) so insurance refused to pay. This was a $500 item! At the same time, they changed shipping methods without telling me, so instead of the items coming UPS and being accepted into the building, they were left in the mailbox - overnight in cold weather.
I wrote "left in mailbox" on the boxes in case I had problems with those items. When I found out insurance wasn't paying for the items, I offered to send them back, but they were "damaged" because I wrote on the box.
It's been months and I've seen no bill - I think the business wrote off the items because it was their fault they were shipped too soon and their fault they were left in a mailbox overnight (which is what would have caused any damage, not writing on the box!)
And the item is now backordered with this company as well. No warning about that, no notice of when it might be back. I'm done.