I finally read through to the end of the thread and have one to add. I will never set foot in a Sears Optical again.
My insurance does not cover a lot of facilities, but Sears Optical is in our network. I needed an eye exam and new glasses last year, so off I went. Doctor spent maybe 5 minutes with me, picked out new glasses, etc. and got them on sale, which was nice. I had to pay over $200 out of pocket for them, though. When I got home, I looked up our coverage again to clarify what was covered beause $280 out of pocket was steep - and found out that they would reimburse me for all of my out of pocket costs for both lenses and frames. But in order to get reimbursement, I had to ask the people at Sears Optical to sign a claim form for me.
So back I went with the form in hand, and the lady refused to sign the form. She was arguing with me about my insurance coverage and how she had never heard of that before, blah blah blah. I was arguing with her for an hour over this and she still refused to sign. I had to leave the store and escalate it to corporate level, and then I had to return back to the store again where she grudgingly signed the form.
And after I filed the claim form with my insurance, lo and behold.... I received a reimbursement check for ALL of the out of pocket costs I paid. If I hadn't have pursued it and believed her, I'd have been out $280.
Why on earth she was so difficult about signing a form, and assuming I didn't understand my own insurance, I'll never know. But I can tell you I'd rather be blind than go back there again. Too bad because it turns out my daughter just got a vision referral from her school - and they could have had my family's business.