This happened to me a few weeks ago. I'm a volunteer for a rape crisis center, and one of the duties of the volunteers is to answer the phone during afterhours times such as nights and weekends.
I got a call that forced me to be rude when really it could have been resolved much more easily if common sense wasn't, apparently, a lost skill.
Me: "*Name of organization*" (Clue #1)
Caller: "Hello, my name is *name* with *name of ministry* I wanted to see if you had some time to talk about *name of deity*"
Me: "Oh, well, this is actually *name of organization*, we're a non-profit organization." (Clue #2)
Caller: "Okay, but are you a *name of religion*?"
Me: "Sir, this is a crisis center for people who have experienced sexual abuse or assault." (BIG Clue #3)
Caller: "Let me speak to your director."
Me: <Internally>Is he freaking kidding me?</internally> "She isn't here right now, and I can't give out her number. I need to keep this line open so I'm hanging up now."
I realize I lost my patience at the end, but it was partially because I've worked in telemarketing before and if we came across the number of a business or organization, we'd just apologize and move onto the next number right away so it struck me that he handled it very badly.
Not to mention, this was about 7:30 on a Friday night and he actually expected to get to speak to the director? Plus all of this after I tried to convey to him that the conversation wasn't an appropriate one? What the frenchtoast?!