Background info: My library's branch direct line is NOT to be given out to the public. Having said that, some people find it through their GPS (or some other way) and thus they reach us directly. Most of the time they ask simple stuff like what time do we close at on that day.
But not today!
This afternoon, I pick up the phone and answer "Riverdale Branch Library. This is Whiterose. How may I help you?".
And a young lady says "Hi, this is Marisa from Riverdale High School Booster Club. Would you like to purchase a copy of our yearbook?".
Our library system does NOT carry yearbooks of any high school- so even if she reached the Material Services or Acquisitions departments, it would not have worked out. That, and we are not supposed to purchase things like that from customers- cookies in a fundraiser of a regular patron perhaps, but not a random high school yearbook.
I was so dumbfounded and flabberghasted, I could only say one thing to reply to her:
"I'm afraid that won't be possible."
And I hung up.
Boss said I did right- that there truly was nothing else to say to her.