My Gramma has a problematic molar that has had 2 root canals (for the curious, both times to treat infection). Monday her tooth started hurting again to the point where she couldn't eat, it was sending stabbing pains down her jaw, she couldn't tolerate any kind of temperature change, etc. She called the dentist's office and they said come in early the next morning.
We showed up first thing and waited behind another woman as she checked in. A new receptionist who I've never met looked at us. I smiled at her and she scowled back. I realized she had said something but I didn't hear her. Before either my Gramma or I could ask her to repeat herself she looked at my Gramma who was now leaning against the counter and said slowly like talking to a little child, "naaaame." I was shocked but Gramma told her who she was and started to say that she had called yesterday. The receptionist cut her off and said rudely, "You don't have an appointment, what are you doing here." Gramma explained her tooth was hurting and very clearly told the receptionist what was going on and also that she had called yesterday but the receptionist snapped, "I don't think we can work you in. We're very busy."
At this point I heard the woman who had checked in ahead of us say, "be nice to her!" The receptionist snapped at her, "what did you say to me?!?" The woman didn't back down and said, "show a little compassion. It's clear she's in pain."
I wanted to hug that woman! This complete stranger was so bothered by the receptionist's attitude that she felt compelled to say something! Who does that anymore? I turned to her and said, "thank you" and she said, "I can tell your mother (ack, do I look that old?) is in a lot of pain. I feel bad for her."
That simple act of speaking up made me realize 1) I should've been the one saying it and not allowing a young receptionist to run roughshod on my Gramma, and 2) it was WONDERFUL knowing that there are still good people in this world who see a senior citizen being treated poorly and will go to bat for them.