Author Topic: Faulty product & what would you ask for? - Update p2  (Read 1860 times)

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CakeBeret

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Re: Faulty product & what would you ask for?
« Reply #15 on: July 29, 2013, 05:20:53 PM »
I called the manufacturer today and explained the problem. They said that since the product was shipped in two boxes, one box might have been for a similar product rather than the one ordered. They very kindly refunded me about 30% of the purchase price, which was frankly more than I was expecting. :)
"From a procrastination standpoint, today has been wildly successful."

jpcher

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Re: Faulty product & what would you ask for? - Update p2
« Reply #16 on: July 29, 2013, 07:59:00 PM »
How awesome is that!

To be honest, I'm surprised since you made alterations and didn't plan on returning anything.

I almost think that you should go back to this company for additional needed service, when needed, since they offered restitution without question.

I think that's great customer service.



I'm very happy for you that the resolution was in your favor. WIN! ;D

Katana_Geldar

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Re: Faulty product & what would you ask for? - Update p2
« Reply #17 on: July 29, 2013, 08:21:47 PM »
I do like when companies are good at making up for mistakes. Our wedding cake that was delivered was the wrong one, but we had no idea until it was cut and served. A chat to the bakery got us an apology and half re cost refunded.

No grats to the reception venue who chucked out the rest of it the Monday after a Saturday reception. But between them we got a free cake.