I have been at my job for four years in January. I started as a production intern who worked in a box office and have been the assistant box office manager for almost a year now. We are having the highest volume of sales ever for the last three weeks. We've had single days with the same amount of sales, but never so many consecutive days. Basically all of this is to say that I know how to do my job and I can handle the high volume of calls without any undue stress.
This week I am by myself in the box office. The box office manager is on vacation and the box office intern is gone as well. However, the managing director is working all week. He has been calling and stopping over constantly all week.
Our busiest time is the first sixty to ninety minutes that we're open. The managing director called me twice during the first hour of the day. Once on the main line and once on my private line just to "see how you're doing". The second time he called he wanted to know what our sales were for yesterday and so far today. At the time I had three calls on hold and a person at the window. I didn't really have five minutes to look the numbers up, but he insisted.
Then at about 3:00pm he stopped over to see how I was doing again. He does not know how to run the box office especially when we are busy, so when he tried to help he just caused more problems. He was taking phone calls out of order and telling people we had tickets available for nights that we did not have them. Then after the flurry died down, he gave me a lecture about not "frustrating" people. First of all, no one is on hold for more than five minutes. Secondly, we only have three phone lines, so people are going to get a busy signal when all three lines have calls. If they really want tickets they'll call back. If they don't call back, some one else will buy the tickets.
Finally he called about 15 minutes ago and asked for another status report on sales volume today and to see how I was doing. Well, I've been busy. If this keeps on for the rest of the week I'm going to go crazy. I'm very competent in my job. If I weren't able to handle things, the box office manager would not have left. But considering that I've trained all the box office interns for the last three years, I think I'm able to do my job.