Author Topic: The address in your email signature  (Read 1026 times)

4 Members and 3 Guests are viewing this topic.

Raintree

  • Super Hero!
  • ****
  • Posts: 5851
The address in your email signature
« on: Today at 04:21:39 AM »
I'm kind of annoyed and don't know if I should be.

My work email has my work address in my email signature. I was corresponding with an accountants office regarding my personal taxes; they have my home address on file, and I confirmed it with them at some point during a telephone conversation. This has nothing to do with work, but I did email them from my work email address.

They then said they'd mail my stuff back to me (a thick wad of receipts and tax forms containing personal info) and in their email they said, "We'll send it out today to (my work address which I never told them to use, that they must have just lifted from my email signature)." I emailed back immediately to say, "Can you please send it to my home address instead?" but they apparently didn't see that email until after it had already been mailed out.

I am annoyed because my home address is the one I GAVE them and it's the same as all previous correspondence, and it's what they have in their files. Why suddenly just see an email signature and change things without asking?  It is obviously my work address and the business I was doing with them was for my personal taxes.

I didn't really want it sent there because our office door is locked most of the time, and I know this package won't fit through the mail slot. I am worried that the postman might leave it sitting in the hallway - it's a building with other offices and all kinds of people coming and going. Or, it might necessitate a trip to the post office to pick it up.

Is it a faux pas on their part to just take an email signature address and mail something there, instead of to the address you told them earlier was your mailing address?

Audrey Quest

  • Super Hero!
  • ****
  • Posts: 7240
Re: The address in your email signature
« Reply #1 on: Today at 04:28:38 AM »
Is it a faux pas on their part to just take an email signature address and mail something there, instead of to the address you told them earlier was your mailing address?

It's unprofessional.  And it would have taken extra work to do it that way.  I would bring it up with them.  They shouldn't be sending out your personal information to any address other than your official permanent address that is on file for everything they are handling.

Margo

  • Hero Member
  • ***
  • Posts: 1204
Re: The address in your email signature
« Reply #2 on: Today at 04:47:27 AM »
I agree. It is unprofessional. they should not have changed the correspondence address without asking you. I would definitely speak to them about it

(I have the opposite issue. I recently moved house. I wrote to my accountants telling the m,the new address, the date it is valid from, and specifically asking that they use that address. Yesterday i gor a letter from them (which includes potentially sensitive information) which has been forwarded from my old address. The letter is dated 10 days *after* the change of address and 2 weeks after I worte to them. Fortunately I have arranged with Royal Mail to forward my post, so the only result of them sending it to the wrong address is that I got it 2 days later than I would otherwise have done, but I'm still not best pleased about it!)

cicero

  • Super Hero!
  • ****
  • Posts: 16901
Re: The address in your email signature
« Reply #3 on: Today at 05:05:40 AM »
 No they probably shouldn't have done that, especially without asking you - but, in their defense, some of the email programs in use today do that almost automatically and since you were corresponding to them from *that* email, they may have 'collected' that one and used it. IOW - it's possible that it was done automatically, not that they consciously went and lifted that home email.
,

            Created by MyFitnessPal.com - Free Weight Loss Tools

Raintree

  • Super Hero!
  • ****
  • Posts: 5851
Re: The address in your email signature
« Reply #4 on: Today at 05:47:46 AM »
I don't see how it could be automatic. We're talking about a physical address here for mailing. Not emailing a bunch of forms. Just to clarify. Someone must have read my email sig and copied it down. It never occurred to me they'd send my papers back to an address other than the one they had on file.

cicero

  • Super Hero!
  • ****
  • Posts: 16901
Re: The address in your email signature
« Reply #5 on: Today at 06:08:35 AM »
I don't see how it could be automatic. We're talking about a physical address here for mailing. Not emailing a bunch of forms. Just to clarify. Someone must have read my email sig and copied it down. It never occurred to me they'd send my papers back to an address other than the one they had on file.
oh sorry - i thought you meant that they emailed papers to you. (duh! so used to everything being done electronically).

then, no - they were absolutely wrong. they shouldn't have used that mailing address but rather used whatever they had on file (or contacted you to verify).

            Created by MyFitnessPal.com - Free Weight Loss Tools

It's good to be Queen

  • Member
  • **
  • Posts: 817
Re: The address in your email signature
« Reply #6 on: Today at 10:55:02 AM »
I'm a CPA and worked primarily in taxes for many years.  My policy was to send personal information ONLY to the address on the tax return unless the client specifically (and in writing) requested it be sent elsewhere.  I was afraid of tax returns being misdirected since there is all of the information that someone would need to steal an identity in one nice, neat package.

hobish

  • Super Hero!
  • ****
  • Posts: 18182
  • Release the gelfling!
Re: The address in your email signature
« Reply #7 on: Today at 04:13:07 PM »

If it was a personal correspondence why did you leave your work email signature and address on it?
It's alright, man. I'm only bleeding, man. Stay hungry, stay free, and do the best you can.
~Gaslight Anthem

wolfie

  • I don't know what this is so I am putting random words here
  • Super Hero!
  • ****
  • Posts: 6315
Re: The address in your email signature
« Reply #8 on: Today at 04:15:01 PM »

If it was a personal correspondence why did you leave your work email signature and address on it?

Probably because she doesn't even think about it anymore and didn't think to delete it.

GreenBird

  • Member
  • **
  • Posts: 162
Re: The address in your email signature
« Reply #9 on: Today at 05:45:05 PM »
They should have doublechecked with you since the address in your email isn't the same as the one they have on file, but I actually don't think it was such an unreasonable mistake to make.  Or at least not an entirely unpredictable mistake.  I know the address is in your signature so you don't really think about it being there anymore.  But from their perspective, the address they used was listed in the most recent correspondence they had from you.  It doesn't seem like a giant leap for someone to think that's the address they should use. 

For the future, I guess the lesson is to make sure you remove any work-related information when you're using your work email for personal stuff.  Or to set up a separate email address for personal correspondence to eliminate the confusion.