General Etiquette > All In A Day's Work
Another Return story
Morty'sCleaningLady:
I was given a hat and scarf by my parents this year that wasn't my taste. It was part of the "Life Is Good" brand and they purchased it near their home. According to the receipt I had until January 6 to return it, so I knew I needed to do it this week.
On Christmas night, I went to the "Life is Good" website. I couldn't find a list of stores near me. (I have since found the link.) I tried calling the company, but they were closed. (It was Christmas day.) My next thought was to email them. At 9 PM EST, I sent a note, to which I have not yet received a response.
Yesterday, I called again. I was told there were only two stores near my house - both over 20 miles away. Well, I work in the big city, so I figured I could take the thirty minute trip to the Boston headquarters today. I was told I needed the receipt or I could only get store credit. The items they sell aren't really my taste, so I verified that I had the receipt to credit my Mom's credit card.
Upon arriving today, the Assistant Manager did EVERYTHING in his power to not allow me to make the return. He told me I needed to bring in my Mom's credit card if I wanted to not get their store credit. I finally called my retired dad and had him rattle off the card number and expiration date to me. I left the store steaming. I had the receipt. It had a bar code on it. My parents bought the darn ugly hat and scarf at one of the Life Is Good brand stores to make potential returns easy. After I stared down the asst mgr., he finally granted me my return.
I think next, Life Is Good will only allow returns with a retina scan. For the record, I'm sending a letter. I'm also never buying any of their products again.
Am I crazy or was this a bit too much of a hassle?
HogwartsAlum:
I don't understand why, if you had a legitimate receipt with a bar code on it, that he didn't want to allow you a return. I know stores are trying to skunk illicit returns, but how are you supposed to return a gift? When it's with a receipt? That doesn't make any sense.
I don't blame you a bit for being upset. That was a big hassle. I think it's a good idea to send a letter.
Gwywnnydd:
--- Quote from: HogwartsAlum on December 27, 2006, 03:56:37 PM ---I don't understand why, if you had a legitimate receipt with a bar code on it, that he didn't want to allow you a return.
--- End quote ---
I don't know how this particular retailer structures their employee pay, but some (many?) tie their manager's/ asst. manager's pay to sales, and too many returns can mess up somebody's pay. A friend of mine works for a retailer that is structured like that (salary + commision), and he mentioned a return (of a $3000 item) that just decimated the salesperson's paycheck.
kiero:
--- Quote from: MrsBart on December 27, 2006, 02:56:41 PM ---I was given a hat and scarf by my parents this year that wasn't my taste. It was part of the "Life Is Good" brand and they purchased it near their home. According to the receipt I had until January 6 to return it, so I knew I needed to do it this week.
On Christmas night, I went to the "Life is Good" website. I couldn't find a list of stores near me. (I have since found the link.) I tried calling the company, but they were closed. (It was Christmas day.) My next thought was to email them. At 9 PM EST, I sent a note, to which I have not yet received a response.
Yesterday, I called again. I was told there were only two stores near my house - both over 20 miles away. Well, I work in the big city, so I figured I could take the thirty minute trip to the Boston headquarters today. I was told I needed the receipt or I could only get store credit. The items they sell aren't really my taste, so I verified that I had the receipt to credit my Mom's credit card.
Upon arriving today, the Assistant Manager did EVERYTHING in his power to not allow me to make the return. He told me I needed to bring in my Mom's credit card if I wanted to not get their store credit. I finally called my retired dad and had him rattle off the card number and expiration date to me. I left the store steaming. I had the receipt. It had a bar code on it. My parents bought the darn ugly hat and scarf at one of the Life Is Good brand stores to make potential returns easy. After I stared down the asst mgr., he finally granted me my return.
I think next, Life Is Good will only allow returns with a retina scan. For the record, I'm sending a letter. I'm also never buying any of their products again.
Am I crazy or was this a bit too much of a hassle?
--- End quote ---
I've never been able to make a credit card return without needing to present the card used to make the purchase. I think that's the whole point. Otherwise someone could steal the bag and if the receipt was in it return it for cash. It makes sence to me.
lkl492:
I understand your frustration, but they will generally only refund the amount in the method in which it was paid. So if it was paid on your parents' credit card then they should refund it to them or give you store credit.
Since your Dad already knows you are returning it, you clearly aren't hurting his feelings, so couldn't they just give you cash or buy you something else?
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