I just have one question.... How DOES one return a gift, purchased with the giver's credit card, to your store?
One of 2 ways:
1. For store credit (this card doesn't expire, has no fees like some places, etc)
2. For an exchange (this doesn't have to be for the same item, the price can go towards another item)
These terms are clearly printed, both on the original receipt, and on all gift receipts. In addition, the cashiers are supposed to explain the return policy as well.
For us, the only other option is to ask the giver to bring in the item (with receipt) and get the credit back themselves, provided they have the CC with them.
I realize that some people consider this a hassle, and I can sympathize. However, I do not have the authority to change or circumvent the policy. If I did, I could get fired.