Recently, I received not one, but two incorrect orders from Amazon. I never did receive the product I actually ordered, but my money for first mistake and the replacement product, that was also wrong, was promptly credited back to me. I gave a neutral (3) to the seller as feedback with a very detailed response as to why I scored the seller the way I did. Also, Amazon pulled/froze the page when I complained the second time because I felt like it was a sort of bait and switch going on there. The product I received was similar, made by the same company, but not something that was interchangeable and was much less expensive.
I received an email from the seller with an apology and a request to remove my feedback. The seller stated that though they put the listing on any other seller could edit the picture or description of the contents. This sounds fishy to me. Can that actually happen? Or is this yahoo just spinning a tale so I'll remove my feedback (I'm not going to as everything I put in it was accurate).
FTR, I ended up ordering product from a completely different on line site. It cost me a bit more, but they did send me the correct item in record time.