Today at work a fellow employee was giving a tour/lecture. Meanwhile, a customer was trying to politely disengage herself from a conversation with another customer while the baby on her back was screaming and her toddler was running up and down the ramp to the factory observation deck while yelling his little head off. The woman quickly collected her child, walked up to me and said,
"Please apologize to the tour guide on my behalf for my screaming kids. We need to leave right now."
I thanked her for being thoughtful and assured her I would let him know. Doesn't seem like a big deal, but when you have to shout over screaming children all day while giving tours, this was a breath of fresh air.