I don't like when I am in line and the employee that's helping customers is overly friendly with customers, it is just unprofessional to me
As a former retail employee I must say that sentiments like that make my head want to explode because its such a lose lose situation for a retail employee. You have people who will think you are a b-witch if your not friendly enough and apparently being too friendly is also a problem. The really irritating thing is its all about perception. What you might find as overly friendly someone else might view as not friendly enough. I think customers need to realize that retail employees are just people, some with personalities that you like and some with personalities that you dont. I feel as long as you (in general you) are getting the service you are paying for and you are not treated rudely then you have nothing to complain about.
I also don't like overly friendly employees. friendly employees are great, even welcomed. I define OVERLY friendly as an employee who is so friendly that it slows down their servicing of the customers.
I was in Macy's last weekend and the cashier took FOREVER ringing up 3 or 4 things for the people in front of me. Like 5 minutes. It was ridiculous. They were busy talking about who knows whom and who goes to school with someone else and what classes they have with these othr people.
From what I could gather, the cashier did not know these people, but they had common friends and acquaintences and decided to acquaint themselves during the transaction. This wouldn't have been a problem if there had been NO ONE IN LINE behind these people. But I was behind them. And by the time she finished, there were 3 other people in line behind me.
She handed me a card after she rang me up and said "My name is Barb. Make sure you go to our website and let us know how our service was today!" As we walked away I looked at my son and said "Do you think she wants me to go to the website and tell them how we waited in line forever b/c she was too busy chatting with the peole in front of us?" My son was quite enthusiastic that I should do exactly that, lol.