General Etiquette > All In A Day's Work

Yes it is all my fault you had to do your job......

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Katharine:
I went to a national bath store earlier today and bought some lotion that was marked 75% off of the original price of $16.50. A nice cashier rang me up and I paid and as I was walking away I realized she charged me $7.00 a bottle. I went back and we did the math again and I was right that it should have been about $4.00/each. She said she needed a manager to do the return.

The manager comes over and says well the price was so close they probably didn't bother to change it in the system. Um $7 is not close to $4 especially when buying a couple of bottles. She was very rude and acted like I was inconsiderate and annoying for wanting to get the $6 back they over charged me.

I was not mad about the mistake (first day of sale and I know stuff happens) until I encountered the very rude manager. We weren't talking about a few pennies but I could have bought a whole other bottle for what they over charged me. I haven't decided if I am going to try to talk to the store manager tomorrow and I also don't know the name of the manager from tonight.

Shoo:
Something I used to hear frequently back when I used to work in retail:

"Working in retail would be great if it weren't for the customers."

Unfortunately, too many retail workers really do feel this way.  I'm not sure if it would do any good to complain to the store manager (the workers would just deny everything and say that YOU were being difficult - yes, I know this from experience).  It might make you feel better, but it also might turn out to be a huge waste of your time.

If it were me, I wouldn't devote any more energy or emotion to it and just write them off as undeserving of any more of your time. 

FoxPaws:
If you try to complain without the offending manager's name, you're probably wasting your time.

"That girl from last night was mean to me" does not carry the same weight as, "I came in for a refund on the 28th and felt Ms.Tucker's behavior was unprofessional because of [clearly stated facts]".

Check your receipt(s) for a name, although you would need to be sure that it's the manager's name and not the initial clerk's.

Clara Bow:
You know, rude managers were the worst part of working retail to me...we had one who's treatment of customers made me cringe regularly....

T'Mar of Vulcan:

--- Quote from: Shoo on December 29, 2006, 12:24:51 AM ---Something I used to hear frequently back when I used to work in retail:
"Working in retail would be great if it weren't for the customers."

--- End quote ---

Hang around a school long enough and you'll hear, "Teaching would be a wonderful job if not for the children."

Working in a job that requires dealing with other people (no matter their age) always means you'll want to kill someone for annoying you.

But that's life. :D

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